Customer Ratings & Reviews

Hi DavidJ,

We apologize for the inconvenience. Sony commitment to customer satisfaction is our top priority. You can directly report your concern to the retail store.

We'd also like to know a little bit more detail about the situation you faced with the TV and best assist you.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7.

We value you being a Sony customer. Thank you for letting us help assist you.

Sincerely,
Jess

That's awesome, MichaelS! We're glad to are impressed with the superb clarity and stunning 4K HDR visuals of the TV. Enjoy and thanks for choosing Sony. -Jess

Hi ArchK, Thank you for sharing your feedback on your Sony BRAVIA 7. We understand that experiencing blurry pictures and issues when switching shots can be frustrating. Let's try to resolve this issue by following the troubleshooting steps on this link: https://www.sony.com/electronics/support/articles/00032635?

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi AlR1,

We are sorry to hear that you're not having the best experience with this TV and you've been running into some issues. This is definitely not the buying experience we want our customers to have. Your TV may turn on or off for a variety of reasons. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/downloads

If your TV turns on or off at regular intervals, such as 30 minutes to an hour, it's likely caused by power saving functions such as Idle TV Standby, On Timer, and Sleep Timer. if you haven't yet, follow the steps from this link to disable Sleep timer, Idle TV standby, and Auto shut-off settings that may cause the TV to turn off automatically.

https://www.sony.com/electronics/support/articles/00032613

We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

If the behavior continues and you still have the unit, you can email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hello Jimbo, thank you for giving us a good score. We're glad to hear you're satisfied with your purchase and are enjoying your new BRAVIA 7. Thank you for choosing Sony. Best regards, -Jenn.

Hi Randy, Awesome! We are so glad to hear that you are happy with your new Bravia 7 TV! Thank you for choosing Sony! -Carl

Hi ErnesthW, Thank you for sharing such an excellent shopping experience. We are glad to hear the installation of this TV turns out extremely well and you are enjoying the features and capabilities of your new BRAVIA 7 Mini LED 4K Ultra HD Smart TV. Thank you for leaving us such a wonderful review of your 75" BRAVIA 7 and for choosing Sony! -Jess

Hi Aaron, That's fantastic! Your satisfaction with the excellent quality and overall performance of your BRAVIA 7 are greatly appreciated. We always strive to deliver the best picture and sound quality with our TVs. Thank you for your purchase and for the 5-star rating! -Jess

That's great, RobertD! Thank you for sharing such an excellent shopping experience. We are delighted to hear your purchase went well and you are enjoying the features and capabilities of your brand new BRAVIA 7 4K Ultra HD Smart Google TV. Glad to know that you were assisted professionally. Thank you for choosing Sony! -Jess

Hi AnsulS, That's great! We're really delighted to hear you love everything about your Sony BRAVIA 7 and you are having an enjoyable watching experience with this great Mini LED TV. You chose the best TV brand! Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. Regards, Jess

Hi Donna,

Thank you for telling us about your experience with your BRAVIA 7. We’re sorry to learn that you’ve encountered issues with the remote control and that the picture quality of your TV hasn’t met your expectations. Please allow us to help you and turn this into a better experience.

The quality of the source is a big factor in getting an excellent picture quality. Having said that, picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, clarity, and brightness that can improve the viewed content on your Google TV. The picture quality may improve if you change it in [Picture] under [Settings].

For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00190409

Your Google TV remote control is equipped with a variety of exciting features designed to enhance your viewing experience. Are there buttons on your new remote that you're unfamiliar with? No need to worry! Simply visit our Help Guide via the link below to explore all the available features and learn how to make the most of each function on your TV remote.

https://www.sony.com/electronics/support/articles/00229476

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi RickeyS, Perfect! We're thrilled that you are enjoying the stunning picture quality of the TV. It's also great that you were assisted professionally. Thank you for sharing such an excellent shopping experience and for choosing Sony! -Jess

That's fantastic, RodneyS! Thank you for sharing such a wonderful shopping experience. We are delighted to hear that you are satisfied with your purchase and you like the excellent 4K HDR and overall performance of this Mini LED 4K HDR TV. Thank you for purchasing the BRAVIA 7 and for choosing Sony! -Jess

Hi SonyTV,

Perfect! We're glad that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

-Ralph

Hi Charles,
Thanks for sharing your experience with your Bravia TV K75XR70. We're genuinely sorry to hear about that dead pixel and how distracting it is for you, especially being so close to the center of the screen. It's completely understandable that this would impact your enjoyment, particularly during bright scenes in movies or when you're gaming.

We also hear your frustration with the support you received. It sounds like the resolution offered wasn't what you were hoping for and we sincerely apologize if that made you feel like your concerns weren't adequately addressed. At this time, based on our current policy regarding single pixel issues, the guidance you received is the standard procedure. We know this isn't the news you wanted to hear and we truly regret if this has given you a negative impression of our customer service. We definitely don't want you to feel this way.

We appreciate you being a Sony customer and it's tough to hear that this experience might lead you to consider other brands in the future. We value your feedback and it helps us see where we can do better.

Thanks for considering Sony products and for sharing your feedback.
Best regards,
Stephanie

Hi John, We're sorry to hear about your experience with your Sony Bravia 7 and appreciate you bringing these issues to our attention. We understand your concerns regarding the picture settings, backlighting, and sound quality. Our goal is to provide the best possible experience with our products, and we regret that this was not the case for you.
To address the picture settings, we recommend exploring the advanced settings menu, which offers more customization options. For the backlighting and deeper blacks, adjusting the local dimming settings might help improve the picture quality. Regarding the sound quality, connecting an external sound system or soundbar could enhance your audio experience.
If you’re interested you can schedule a one-on-one consultation with our experts here:  https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

Regards,
Sam

Hi PaulL,

Thank you for reaching out to us with your concern. We regret to hear the TV is not working properly. This is not the experience that we want you to have. Many issues can be fixed without a repair. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below. Test if your TV functions properly after performing each step.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00153674

Make sure your TV has the most recent system software installed. If there is no picture with an HDMI connection between your device and the TV, please follow the steps below to help resolve the issue.

- Restart the TV.
This issue can be fixed by simply restarting the TV. To do that, simply press and hold the POWER button of the remote control for about 5 seconds, or until a message Power off appears.
- Make sure that the input setting on the TV corresponds to the video output source.
- If you have an external device connected on the TV, turn the connected device on. Check the cable connection between the device and TV. To avoid any issues, please make sure that the HDMI cables you are using are rated for "premium high speed" and are at least 18 Gbps (or better).
- Disconnect and reconnect the cable. A bad connection may occur temporarily and cause this issue. Also, cables can get damaged internally (e.g. when bending in sharp angles). You could test this with different cable.

For further troubleshooting, please access this helpful article: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00030375

Sony commitment to customer satisfaction is our top priority. We'd love to know more details as to what have been discussed when you called.

For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 7:

We value your feedback and aim to restore your trust in Sony.

Sincerely,
Jess

Hi JamesM,

Thank you for the review. We're glad to hear that you like the picture quality of the TV. Thank you for choosing Sony!

-David

Hello CraigB,
Thank you for reaching out. We're really sorry to hear about the trouble with your BRAVIA 7.

We want to make sure this gets sorted for you as smoothly as possible, so please contact our support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv they’re ready to help you with the process and any questions you have.

Thanks for considering Sony products. We are sorry this happened.
Warm regards,
Estefany

Hello GregP,

Thank you for considering Sony products. We sincerely apologize for the experience you've had with the K75XR70 TV, and we understand how frustrating this situation can be. Your feedback is invaluable to us, and we want to ensure your concerns are properly addressed. For assistance with the missing parts, we encourage you to contact the Sony support team directly. They will be able to provide you with the help you need.

For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Best regards,
-Fred