Customer Ratings & Reviews

Hi ReynierC,

Thank you for your time writing this review. We're sorry to hear the trouble that you are experiencing with your A80L TV not working properly after 2 weeks from the purchased date. This is not the buying experience that we want our customer to have. We'd like to review your file to know a little bit more detail about the situation you faced with the TV and best assist you. Many issues can be fixed without a repair.

If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below. Test if your TV functions properly after performing each step.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00153674

Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony.

Sincerely,
Jess

Hi RobertA,

We are immensely pleased to hear that the BRAVIA 7 has delivered the best picture quality you’ve ever experienced in your home. By utilizing our advanced Mini LED technology and the XR Processor, this model is designed to produce breathtaking brightness and deep, cinematic contrast that truly brings every scene to life. Knowing that it has set a new standard for your viewing experience is exactly what we strive for with our premium displays.

We really appreciate you being part of the Sony family.

Best regards,
Dominick

Hi Smac,

It makes us really happy to hear that your new BRAVIA 7 is proving to be the perfect addition to your home! We take great pride in ensuring that our premium technology is as easy to set up as it is to enjoy, so we are thrilled that you were up and running with that beautiful picture in no time.

The vibrant and precise imagery you are seeing is powered by our XR Backlight Master Drive, which utilizes a unique local dimming algorithm to control thousands of Mini LEDs with absolute precision for incredible contrast. We are also glad you mentioned the awesome built-in sound; thanks to Acoustic Multi-Audio, the sound is synchronized perfectly with the action on the screen, creating an immersive experience right out of the box without the immediate need for extra speakers.

Thank you for making Sony part of your home entertainment.

Best regards,
Dominick

Hi Sony85inch4KTV,

It is most rewarding to hear that you are so highly recommending the BRAVIA 7 to others! We are thrilled that both the picture and sound quality have stood out to you as excellent. By combining our advanced Mini LED backlight control with integrated sound technologies, we aim to create a truly cinematic harmony that transforms any living room into a theater. Knowing that this balance has made such a positive impression on you is fantastic.

We really appreciate you being part of the Sony family.

Best regards,
Dominick

Hi BernardoC,

We truly appreciate your continued trust in our brand! It’s wonderful to hear that the quality and reliability of the BRAVIA 7 Mini LED are living up to your expectations. Thanks for choosing Sony.

Best regards,

Eliab

Hi user405456,

We are thrilled to hear that your new BRAVIA 7 fits your space perfectly and that you're enjoying the great picture quality! It’s also wonderful to know you had a positive experience with the installation process.

Thanks for choosing Sony.

Best regards,

Eliab

Hello AmyM,

Thank you for choosing Sony!

We couldn't be happier to hear that the K75XR70 TV impresses you with its beautiful picture, user-friendly features, and great sound. It’s rewarding to know our product is providing a well-rounded and enjoyable viewing experience.

Best regards,
-Fred

Hello Mike,

Thank you for choosing Sony!

We couldn't be happier to hear that your K75XR70 TV delivers extraordinarily great picture quality. Your confidence in Sony means a great deal to us, and we're committed to continuing to provide exceptional viewing experiences for our customers.

Best regards,
-Fred

Hi stove,

We're so glad you're enjoying the beautiful picture quality of your new BRAVIA 7 Mini LED! We appreciate your feedback regarding the remote design, as we are always looking for ways to refine the user experience for our customers.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Gamer123,

Thank you for sharing your feedback on the BRAVIA 7. While we are glad to hear you are enjoying the picture quality for most inputs, we would like to provide some clarity regarding the antenna and sync concerns you mentioned.

Regarding the pixelation on certain antenna channels, this is often related to the source signal rather than the television itself. Many stations still broadcast in 720p or 1080p; when this lower-resolution signal is displayed on a high-definition 4K screen, a drop in perceived quality can occur. Additionally, over-the-air signals are susceptible to environmental interference. If the signal strength is inconsistent, pixelation is likely to happen. We recommend placing your antenna closer to a window or exploring an outdoor antenna option to improve signal stability.

For the audio delay with your DVD player, we recommend performing a power reset on both the TV and the player. Unplug both devices from the power outlet for approximately two minutes before reconnecting them. This refreshes the handshake between the units and commonly resolves synchronization issues.

If you require further assistance, please contact our technical support team through the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony!

Best regards,
Dominick

Hi WendellS,

We are so glad to hear you love your new BRAVIA 7! It is also wonderful to know that Daryl and his crew provided such fantastic delivery and setup service.

Thanks for choosing Sony.

Best regards,

Eliab

Hi user479663,

We’re thrilled to hear that you love your BRAVIA 7 and appreciate the recommendation! It’s great to know the Mini LED experience is hitting the mark for you.

Thanks for choosing Sony.

Best regards,

Eliab

Hello AlexandreD,

Thank you for choosing Sony!

We couldn't be happier to hear that your K75XR70 TV is bringing you enjoyment and living up to the promises made in store. Your positive experience encourages us to continue providing reliable products that enhance your everyday moments.

Best regards,
-Fred

Hi DarleneR!
Thanks so much for taking the time to leave a review.
It is fantastic to know that you’re having such a great experience with your new K-75XR70 TV.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi JonB, Amazing! We're glad you like the ease of use, great picture quality, and newest features of your BRAVIA 7. Thanks for choosing Sony! -Sam

Hi JamesK, Thank you for the wonderful review! We're really delighted you're happy and satisfied with the superb picture and you are enjoying everything about this TV. Your satisfaction means a lot to us. Thanks for commending Sony! -Jess

Awesome, EduardoF! Thank you for sharing such an excellent experience so far on using your new BRAVIA 7. We are thrilled to hear that you are satisfied with your purchase and you like the features and overall performance of the TV. You can connect an optional Camera and Microphone Unit (CMU-BC1) (sold separately) to this BRAVIA 7 to enable video conferencing and other camera sensing functions. BRAVIA CAM recognizes where you are in the room and how far you are from the TV, then adjusts sound and picture settings so they're just right. You can also enjoy an array of fun new TV experiences with BRAVIA CAM, including gesture controls, video chat, and many more. For more details, refer to this link.

https://www.sony.com/electronics/support/articles/00269378

Thank you so much for offering a fantastic rating on the product!
-Jess