Customer Ratings & Reviews

Hello DaddyOG, We are glad to hear that you enjoy your new Sony BRAVIA 4K smart Google TV and your Blu-ray player. With X90K, you will enjoy the deep black, high peak brightness, and real-life detail with Full Array LED and XR Contrast Booster 10. It also supports Google TV with Google Assistant which organizes your content all in one place. Thank you for choosing Sony! Vincent

Hi JohannesK, Awesome! We are glad to hear that you are enjoying your new TV! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™️. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! -Carl

Hi Kris, Awesome! We are so glad to hear that you are enjoying your new TV! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™️. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! -Carl

Hi JoeA, We're glad that you are enjoying your new TV. Xfinity app is not natively supported in the App store, however you can use the built-in Chromecast feature to cast your Xfinity content to a Sony.

With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony! Erin

Hi LarsLovell, Awesome! We are so glad to hear that you are happy with your new TV! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™️. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! -Carl

Hi Happy, Awesome! We are glad to hear that you are happy with your purchase! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™️. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! -Carl

Hi AltheaFrederick, Awesome! We are so glad to hear that you are happy with your new TV! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™️. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! -Carl

Hi 15thhole, We are glad to hear that you are enjoying your new TV! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™️. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. For the manuals, you may also check our website link https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90k/manuals
This has the Help Guide, Reference Guide and Start Up guide that will surely help you out with your new TV!

Thank you for choosing Sony! -Carl

Hi StevenB, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the picture and sound quality of our your SONY unit. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. You can also configure various settings related to the TV’s sound such as sound quality and sound mode. Please follow these links for more details:

https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html?hl=picture+quality
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html?hl=adjusting+sound

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:

Sony TV Model Number:
Additional Information regarding your experience with the X90K

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
~Earl

Hi Rodney, We are so glad to hear that you are happy with the picture quality of your newly purchased TV! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™️. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for your feedback and for choosing Sony! -Carl

Hi KennethF, Congratulations on your new Sony X90K! This TV supports 120 hz refresh rate (120 Hz is supported by HDMI IN 3 and IN 4). Please make sure that your devices such as cable box, game consoles, etc. are connected to either HDMI IN 3 or 4.
To display 4K 120 Hz picture, an Ultra High Speed HDMI Cable that supports 48 Gbps is required. Refer to the cable specifications to find out whether a cable supports 48 Gbps.

Also, please make sure set the HDMI signal format to "Enhanced". To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — [Enhanced format]. For more details, please refer to this link:

https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.html

I would also suggest selecting Standard for the picture mode. It is a great starting place for watching sports. If motion is not to expectation, I would recommend individually adjusting Motion settings for optimal experience.

With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony! -Sam

Hi SamahA,

It is unfortunate to know that you are experiencing a power issue with your XR75X90K. This is usually not the case and definitely not the experience we wanted you to have on our premium TV. We'd love to help you troubleshoot the problem. If you haven't yet, please follow our suggested troubleshooting steps on this article and see if it resolves the issue:
My TV has no picture, no power, or the LED light blinks or flashes red - https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90k/articles/00153674

I hope this helps.

If the issue persists or you may need more technical assistance/information with our product, please email the below information to socialsupport@am.sony.com so we can better assist you.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90K:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi JoseM,

Thank you for choosing and purchasing our X90K 4K HDR Full Array LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

We need more details about your 2-star review rating. For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90K

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi KarenC,

Thank you for choosing and purchasing our XR X90K 4K HDR Full Array LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

We need more details about your issue. In the meantime, update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90k/articles/00119543

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90K

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Mailong, We are glad that you and your family are happy with your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. With X90K, you will enjoy the deep black, high peak brightness, and real-life detail with Full Array LED and XR Contrast Booster 10. It also supports Google TV with Google Assistant which organizes your content all in one place. Thank you for trusting Sony! Vincent

Hi NickyB1016, we're glad you are enjoying our product. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing SONY. ~Earl

Hi ShonMiles,

We're sorry to hear that you're having issue with the audio of this TV. We apologize for the inconvenience. You can configure various settings related to the TV’s sound such as sound quality and sound mode. The actual display may vary or some settings may not be available depending on your model/country/region, TV settings, and the connected device. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR75X90K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi DaleS, we're sorry to hear that you have an issue with your SONY unit. We would like to review your file to better assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the X90K

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
~Earl

Hi Okkkkkkkkkkkkkkkkkk, We are sorry to hear that the X90K TV did not meet all of your expectations. We'd love to provide assistance on the issues that you are having to make this a better experience for you. In the meantime, please try adjusting the sound quality of the TV by following our Help Guide link: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html?hl=sound

Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl