Customer Ratings & Reviews
- Model:
- XR75X90L
- SKU:
- 6544735
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers are impressed with the 75" Class BRAVIA XR X90L LED 4K UHD Smart Google TV's picture quality, color accuracy, and ease of use. Many also praised the refresh rate, making it ideal for gaming, and found the price to be reasonable for the quality. While some noted the TV's weight and occasional performance issues, the positive feedback on picture quality and features largely outweighs these concerns.
This summary was generated by AI based on customer reviews.
No headphones and sound at the same time...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's big and beautiful! Be careful if you want to have headphones going on at the same time as you want to have tv sound and headphones at the same time...it's a complicated thing and my Best Buy person could not help me out on that...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MannyS,
You've made an excellent choice! We're very happy that you love the stunning 4K HDR visuals and amazing performance of this TV. We're sorry you've been running into difficulty. You can output sound from both the TV speakers and headphones at the same time by satisfying some conditions.
To output sound from both the TV speakers and headphones: Connect your external audio device to the digital optical port of your TV using a digital optical cable (not supplied).
Note: If you connect your external audio device to the TV headphone jack, the HDMI ports, or through a Bluetooth connection, the TV can't output sound from both the TV speakers and the audio device at the same time.
Be sure to review the links (resources) below, as it tells you what you need in order to output sound from the headphones and TV or soundbar at the same time
https://www.sony.com/electronics/support/articles/00049501
https://www.sony.com/electronics/support/articles/00201347
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Regards,
Jess
- Pros mentioned:Picture quality
Family Room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying our TV. Looking forward to Super Bowl!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ScottV, We are thrilled to hear that you are enjoying your new Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you for choosing Sony! Vincent
Great Television!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Bravia experience! This TV fits my room perfectly and provides a great viewing experience!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorH, We're glad you like your TV. Enjoy and thanks for choosing Sony! -Craig
AWESOME TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THIS TV It has all the options that I could watch in the TV and love the Google assist.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Queball744,
Perfect! It's wonderful to hear you are enjoying the amazing picture quality, features, and overall performance of your X90L TV. We are committed in providing our customers with the greatest experience possible. Thanks for choosing Sony! - Kris
Sonny TV 75”
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’was a great purchase, this television is exactly what I was looking for, it was affordable and the size is perfect for my room
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElianaT,
Amazing! We're glad you found the best TV that perfectly matches your needs and expectations. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris
Sony 75”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent TV! The graphics are amazing, I love all the features it offers! I would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryt,
It's lovely to hear your positive feedback! We rely on customers like you to let us know what we're doing right to continue to provide the best experience possible. Your satisfaction with the amazing graphics and features of your X90L TV are greatly appreciated. Thanks for choosing Sony! - Kris
Great TV For a Great Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall TV is great. But I would say it’s made more for Dark Lit Rooms than brighter rooms. During the day sometimes the picture is Hard to see because of all the natural light we got coming into the home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juah,
Thank you for your time writing this review. We're glad to hear you like your X90L TV. However, we're sorry if you are having some difficulties viewing the picture during daytime. For best picture quality, we recommend not exposing the screen to direct illumination or sunlight and avoiding installing the TV in a room with reflective walls and floor materials. This TV has picture settings which allows a wide array change of color, contrast, motion settings, and brightness that can improve the viewed content on your TV. You may find this link below helpful on how to adjust the picture setting and enhance your viewing experience:
Adjust the picture settings on your Google TV:
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean
Should you need further assistance, feel free to contact us by sending an email to [email protected] with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
Very Happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great visuals and volume! We were also very happy with the quickness and great service provided in mounting the TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GurinderS, Thank you for the amazing review! We're delighted to hear you like the great visuals and sound of your Sony X90L. And good to know you had a great customer service experience. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Sam
It would not disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great TV. When I first got it I thought it was too big for the PS5. It’s amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielS,
Many thanks for the 5-star rating! Glad to hear that we were able to give you a good match for your viewing and gaming needs. We really appreciate that you are satisfied with your X90L TV. Thanks for choosing Sony! - Kris
Perfect Sony 75"
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb quality and excellent help from Best Buy personnel !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LawrencelD,
That's great! We're glad to hear that you like the quality of the TV and had a great experience with our customer service. Thank you for choosing Sony!
-David
Sony 75”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy as happy a cuatomer can be! Excellent Service
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosieI, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Sony TV Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV. Just had Best Buy hang it and they did a great job.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rosebud5,
It is our pleasure to hear your valuable feedback! Happy to hear you love your new TV and how it was professionally installed to your wall by the Tech team. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris
Sony game TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to get set up and looks great in the game room works very well with the PS5 love the game mode and the cross hairs auto in blood red
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyJones, Thank you for the wonderful feedback! Good to hear you like the ease of setup and we're glad that it works seamlessly with your PS5. Thanks for choosing Sony! -Sam
Freezes Up / Sony support is terrible!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv in January of 2025. Randomly this tv freezes up and the only way to get it to respond is to unplug it. This happens every time we use the ESPN app. After a few hours…..frozen. Recently we noticed a dead pixel causing a vertical blue line down the screen. Sent tons of photos to Sony. They said it was damaged, but it was not damaged. Refused to help me and cared not that it freezes randomly on multiple apps. This is a well documented issue with this tv, but Sony don’t care! STAY AWAY!!! Wished I’d never purchased this tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShulaDolphins, we’re sorry to hear about your experience with the XR75X90L. Freezing during app use and display line issues are understandably frustrating. Sony always aims to resolve such issues, and standard steps like software updates, app reinstalls, and power cycles can help in some cases.
We kindly ask that you email us at [email protected] with the following information:
- Name
- Username
- Model Number
- Description of the Issue
- Telephone Number
- Case number
Again, we are very sorry for the inconvenience, and we appreciate the opportunity to address your concerns. If there is anything else we can do, please let us know.
Thanks for considering Sony products.
Best regards,
Gus
Sony Social Media Team
Garbage.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Starting malfunctioning almost right away. Hdmi ports 3 and 4 started malfunctioning almost immediately. Doesn't matter if its a blu-ray player, xbox series x or playstation 5, ive tried six different hdmi cords in every combination possible and the results are the same. Bestbuy has been impossible to get a hold of for service. Absolute junk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fedup,
Thank you for your time writing this review. We regret to hear that you're having some issues with your X90L TV and the HDMI 3 and 4 ports are not working properly. This is not the buying experience that we want our customer to have. We'd like to review your file to know a little bit more detail about the situation you faced with the TV and best assist you.
Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony.
Sincerely,
Jess
TV freezes several times a day
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV freezes several times a day, needs a reboot every time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SaivinayB,
Thank you for reaching out to us. We're sorry to hear if your TV freezes several times a day. This is definitely not the news we'd like to hear. We always aim to deliver a great experience and we are gutted when we don't meet expectation. We'd like to help and do the best possible for you.
Ensure that your TV software is updated as it includes key features, applications, bug fixes, and feature improvements.
You may try some solutions on these article below to troubleshoot if your TV freezes:
" The TV Freezes When Watching a TV Program"
https://www.sony.com/electronics/support/articles/00167132?utm_source=glean
"The TV freezes or displays a blank screen when streaming video on Android TV or Google TV"
https://www.sony.com/electronics/support/articles/00141896?utm_source=glean
May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Ease of use, Picture quality
TV from the future!! Great Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow this tv is so amazing and incredible. I purchased it as i am tired of replacing tvs every few years. I grew up with the same tv for 15 years in my parent's home and it was a Sony. This tv gives me the feeling that it will last and wont be outdated inn 7 years like most tvs are. I love the display its so nice and looks like the high end tvs in the store. The sales rep called it a middle class tv, this tv makes me feel like a millionaire. I like how easy it is to use and the features. My only dislike is the base is not adjustable so it does not fit on most tv furniture so i has to hang it. Its also a two strong person job setting up this tv. I am a strong person but this tv is to large to mess around. Loved the customer service at bestbuy and the ease of mind with the warranty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElectricalWizard. We are immensely pleased to hear that your new Sony TV has made such a positive impression and that it brings back fond memories of the durability and quality you experienced growing up!. We also appreciate your comments regarding the base not being adjustable and the setup process, especially for larger models. Your input is important to us, and we are always looking for ways to improve our products and user experience. Thanks for choosing Sony. -Best regards Milton
- Pros mentioned:Picture quality
Excellent Sony TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this 120HZ Sony 75 inch TV can't be beat.. Much better Pic than my Samsung & Sony does not have that terrible motion junk that makes every movie look like a home video.. We love this television.. The color is excellent & the 4K is even more amazing.. Plus for a smart TV using Google makes everything so simple..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Csdad12,
We're so glad to hear that your Sony BRAVIA TV stands out for its stunning 120Hz picture quality and vibrant color, especially compared to your previous experience. Thank you so much for sharing this thoughtful review and for awarding it a 5-star rating—it's fantastic to know the smooth motion and easy-to-use Google TV features make your everyday viewing so enjoyable.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Picture quality
Excellent value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vaue: Picture quality, configuration options, interface to Apple TV 4K. Lacks a 3.5 mm jack output. Only problem I encountered was the absence of a 3.5 mm jack output. As a workaround, I recommend connecting the digital optical output to a digital optical to 3.5 mm converter. E.g., https://www.amazon.com/dp/B07C5VZVKD?psc=1&ref=ppx_yo2ov_dt_b_product_details You must power off any connected soundbar and optionally mute the TV speakers using your remote.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lmcwilli,
Many thanks for the 5-star rating! We're glad to hear you like the exceptional picture quality, configuration settings, and Apple TV interface on your XR75X90L TV. Unfortunately, this TV is not equipped with a 3.5 mm headphone jack. But this TV supports the Advanced Audio Distribution Profile (A2DP) so you can connect Bluetooth devices such as headphones, soundbars, or speakers and enjoy TV sound through those devices. You may also connect your audio device via HDMI or Optical Digital connection. We appreciate and taken note of your feedback as as we work to meet and exceed your expectations. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Color, Picture quality
Very good for tv movies videos games
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new tv this tv have the jack of all trades amazing looking tv very bright the way I like it can custom to your liking I love seeing my color of my tv pop especially playing Xbox and ps5 games
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mike8pow,
Thanks so much for sharing your thoughts! We are excited to hear how much you’re loving your new X90L TV.
The X90L is known for its super bright screen and punchy colors, which really make everything stand out, especially when you’re gaming on your PS5. It’s easy to adjust the picture just how you like it, so your games and shows look their best every time.
We appreciate you choosing Sony!
Best regards,
Estefany
