Customer Ratings & Reviews

Hi Caleb, Thank you for sharing your positive experience with the X90L! We're thrilled to hear that you consider it the best TV you've owned. It's great to know that both your 75-inch X90L and 85-inch Bravia 7 have met your expectations in terms of quality. We're also glad you love the gaming options with the 120 Hz refresh rate, and that the TV looks good for both movies and Fortnite. Thanks for choosing Soy! -Sam

Hello Leer021,

Thank you for your review of the Sony X90L TV. We're delighted to hear that you're enjoying its outstanding picture quality!

We also appreciate your feedback regarding the remote's user-friendly design. We're always striving to improve the overall user experience, and insights like yours are incredibly valuable to us as we continue to refine our product designs.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Thank you for your fantastic review, RolandoE! We are delighted to hear that after careful consideration, you chose the XR-75X90L and that you're so happy with your decision.

It is truly rewarding to know that the clarity and the way the colors pop have blown your mind. We designed this TV with our Full Array LED technology and Cognitive Processor XR to deliver a stunning picture and vibrant contrast, even in a very bright room. Your comment that this TV is a "steal at this price" is a testament to our goal of providing premium performance and incredible value.

Thanks again for choosing Sony and for sharing your wonderful experience with us! We hope you continue to love your new television.

Best regards,
Gus Sony Social Media Team

Hi LSLAW,

It's so wonderful to hear that the BRAVIA XR X90L TV has made such a positive difference for your parents. We're thrilled that the screen clarity and user-friendly interface are working so well for them, and we appreciate you sharing this heartfelt feedback.

Thanks for choosing Sony.

Best regards,
Eliab

Hi, Optics,

Thanks for the great review and the 5-stars rating! It is delightful to hear that you love your BRAVIA TV so much! Picture quality will be amazing, as the 4K HDR Processor X1 intelligently enhances every scene in real-time boosting color, contrast, and clarity.

We really appreciate the preference, thank you for choosing Sony, have an amazing day!
-DiegoV

Hi Jimmick20,
Thank you for your time writing this review. We appreciate you like the outstanding picture, sound, and functionality of your X90L TV. We've taken note of your feedback with regard to the available HDMI ports of the TV. Sony values the opinions of customers and is always striving to provide the best experience possible. To get the most out of your TV, please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements.

You may also find these article links below helpful:
Experience high quality picture with your 4K TV:
https://www.sony.com/electronics/support/articles/00245141?utm_source=glean

Reduce input lag when using the Game setting:
https://www.sony.com/electronics/support/articles/00160270?utm_source=glean

With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks again for purchasing Sony! - Kris

Thank you for the wonderful review, KR2025!

We are absolutely delighted to hear that your XR75X90L TV is the nicest television you've ever purchased! That is a massive compliment, and it’s incredibly rewarding to know it's a perfect centerpiece for both movie nights and gaming sessions.

We designed the X90L series to deliver an outstanding picture quality that excels in both entertainment scenarios, so your feedback is a great validation of our efforts.

It sounds like you have a truly incredible home theater setup, and we're thrilled that the TV pairs so well with your surround sound system to create such an immersive experience.

Thank you again for choosing Sony and for sharing your fantastic setup!

Best regards, Gus, Sony Social Media Team

Hi Yeyry,

Thank you for the wonderful 5-star review! It brings us great satisfaction to hear that both you and your boyfriend are loving the Sony - BRAVIA X90L and that it was such a great gift. It's fantastic to know that the TV's quality and its perfect compatibility with your PlayStation console are making your entertainment experiences even better.

Thank you for choosing Sony!

Regards,
Dominick

Hi TimM,

Thank you for your 5-star review of the XR75X90L television. We're delighted to hear that you are enjoying the picture quality and that you would recommend it. We're especially glad that you've noticed the richness and depth, as a key feature of this model is the Cognitive Processor XR™, which cross-analyzes and optimizes elements like color, contrast, and clarity, to give the picture a lifelike depth and realism.

Thanks for choosing Sony, have a great day!
DiegoV

Hi zink,
Thank you for an amazing review! We're glad to hear you found the best TV that perfectly fits your living room. We really appreciate you like the exceptional picture, sound, features, and overall performance of your new TV. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris

Hi Melrose, That's really cool! Thank you for giving the product a perfect rating! We're glad that your investment is worth it and you're having an enjoyable gaming experience with your new X90L Full Array LED 4K Ultra HD Smart Google TV! It is amazing to hear you like the gaming performance, 4K at 120Hz signal format and you find it very easy to use. Thank you for choosing Sony! -Jess

Thank you for the fantastic review, JulieP!

We are absolutely thrilled to hear that you are so happy with your purchase of the XR-75X90L! It's rewarding to know that you find it to be a great TV for the price and that you are enjoying the excellent picture and sound quality. We design our BRAVIA sets to deliver an immersive experience, and your feedback is a wonderful validation of that effort.

It's also great to hear that the Best Buy Geek Squad did a super job with the installation!

Thank you again for choosing Sony!

Best regards,
Gus,
Sony Social Media Team

Hi user887881,

Thank you for your review of the Sony BRAVIA XR X90L! It’s fantastic to hear that you’re enjoying the stunning contrast, vibrant colors, and especially the customizable sound options. An adjustable equalizer is such a great feature for fine-tuning your audio experience. Well done, indeed! Thank you for choosing Sony! -Maria

Hi JackieForSONYBRAVIA,
Thank you for the continued trust you have put in our brand! We always strive to deliver the best quality with our products. We're happy to hear that your investment with your new Sony TV is worth it. Your satisfaction with the exceptional picture quality of the unit is greatly appreciated. With X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. We really appreciate your recommendation. Thanks for trusting Sony! - Kris

Hi Ralphie,
Awesome! We're glad to hear that you are pleased with your new Sony TV. We always strive to deliver the best quality with our products products and aim to provide the best experience experience possible. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris

Hi John, congratulations on your upgrade! We're thrilled to hear you're loving the wonderful picture quality with rich colors and clarity of the Sony - 75" Class BRAVIA XR X90L. It is also great to know you got a good price and that the installation was smooth. We thank you for choosing Sony, and enjoy your new viewing experience! Regards, -Dominick

Hi JeffreyS, Awesome! We're truly delighted to hear about your satisfaction with the amazing performance and incredible picture quality of your XR75X90L. Thank you so much for choosing Sony! - Romeo

Hi, PaulG,

Thanks for the great review and the 5-stars rating! We are excited to hear how much you are enjoying your Sony BRAVIA TV! With its intelligent XR processor you can see over a billion accurate colors for lifelike picture quality that is vivid and bright!

Thank you for choosing Sony. We appreciate having you as a customer, have a wonderful day!
-DiegoV

Hi Augie,
Thank you for the 5-star rating! We're happy to hear that you love the exceptional picture quality of your X90L TV. This is definitely a great choice for an upgrade. Many of the existing apps such as HBO app can be downloaded on this TV using the built-in Google Play Store. Please use this link as your guide on how to install apps on a Google TV or Android TV:
https://www.sony.com/electronics/support/articles/00147386?utm_source=glean

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate your feedback and thanks again for purchasing Sony! - Kris

Hi MonicaL, Thank you for sharing your fantastic review! We're thrilled to hear that you're loving your new Sony X90L. It's great to know that the crisp and clear picture quality is meeting your expectations and that the TV tuner is working well with all your streaming apps. We appreciate your feedback on the included speakers, and it's wonderful that you have the option of using your external surround sound speakers for an enhanced audio experience. And good o hear that the setup process was smooth and easy with assistance from your son. Thanks for choosing Sony! -Sam