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Customer Ratings & Reviews

Your price for this item is $799.99
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Customer reviews

Rating 4.5 out of 5 stars with 79 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 5.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the 75" Class BRAVIA XR Z9J LED 8K UHD Smart Google TV for its exceptional picture quality. They describe the visuals as amazing and outstanding, with exceptionally bright and vivid colors. Customers are also pleased with the impressive sound quality from the built-in speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-79 of 79 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love Sony TVs.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony TV does it all. Unbelievable good picture. 4K movies look awesome and it is a 8K TV. Not tested it with any 8K movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DLewis Wow! We're glad that you like the picture quality of your new TV. With the BRAVIA XR Z9J, see how close you can get to the real world on this big screen 8K TV, powered by our revolutionary Cognitive Processor XR. It understands how human see and hear, providing a whole new experience that immerses you completely in the screen. With X-WIDE ANGLE & X-ANTI REFLECTION,every seat in the room is now the best seat in the room with enhanced viewing angles that preserves color when watching from the side and an anti-reflective screen that reduces glare in bright rooms. Google TV brings your favorite content from across your apps and subscriptions and organizes them just for you, while while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for purchasing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony was a great addition to my home! Get quality and definitely worth the extra money!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NewSonyTV,

      Awesome! We're glad that the TV is perfect for your home entertainment setup. Explore the world with a TV that elevates everything you watch. Powered by the all-new Cognitive Processor XR, the BRAVIA XR Z9J transforms your content into near-8K quality for incredibly real and immersive pictures. Full Array LED and XR Contrast Booster 15 creates breathtaking picture quality with deep blacks and intense brightness that make details pop off the screen. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    One to buy.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the TV. Color out of the box is superior to any thing I’ve seen. Great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Will, Thank you for this amazing review! We're glad you like the excellent picture quality of your new Sony TV. Explore the world with a TV that elevates everything you watch. Powered by the all-new Cognitive Processor XR, the BRAVIA XR Z9J transforms your content into near-8K quality for incredibly real and immersive pictures. Full Array LED and XR Contrast Booster 15 creates breathtaking picture quality with deep blacks and intense brightness that make details pop off the screen. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Not what I expected or paid for.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful picture but no 8k. Best Buy is sending somebody out tomorrow to see if they can get it to display anything in 8k. Sony wasn’t able to fix it. The picture is stunning and I am enjoying the tv. Sony shouldn’t sell it as an 8k tv.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveB, We are sorry to hear that you are unable to get 8k content on the Z9J TV. For this, please connect your 8k content source to the HDMI 4 of the TV. The 8K 60Hz is only available on the HDMI 4 port of the Z9J.

      If you need further assistance with your Sony Z9J TV, please contact us for help.

      Please email the below information to [email protected]
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Exceptional quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am totally in live with it. The picture quality is amazing and the design is sleek.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fabs, Awesome! We are glad to hear that you are happy with your purchase! Enjoy 8K pictures that feel deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with the precision of a Full Array LED panel, pictures pop from the screen with deep blacks and ultra-bright light. -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and picture quality. Customer service is very good as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonyfan, Great! We're glad that you like the sound and picture quality of your new TV. With the BRAVIA XR Z9J, see how close you can get to the real world on this big screen 8K TV, powered by our revolutionary Cognitive Processor XR. It understands how human see and hear, providing a whole new experience that immerses you completely in the screen. With X-WIDE ANGLE & X-ANTI REFLECTION,every seat in the room is now the best seat in the room with enhanced viewing angles that preserves color when watching from the side and an anti-reflective screen that reduces glare in bright rooms. Google TV brings your favorite content from across your apps and subscriptions and organizes them just for you, while while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for purchasing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    What a great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptionally bright and vivid picture. Because of the picture quality, I find myself enjoying even mundane programs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rayfilet,

      Perfect! We're thrilled that you are enjoying the picture quality of the TV. Powered by the all-new Cognitive Processor XR, the BRAVIA XR Z9J transforms your content into near-8K quality for incredibly real and immersive pictures. Full Array LED and XR Contrast Booster 15 creates breathtaking picture quality with deep blacks and intense brightness that make details pop off the screen. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    No complaints at all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great works well with gaming systems. This was worth every dollar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justin,

      Great! We're thrilled that you are enjoying the picture quality of the TV. Explore the world with a TV that elevates everything you watch. Powered by the all-new Cognitive Processor XR, the BRAVIA XR Z9J transforms your content into near-8K quality for incredibly real and immersive pictures. Full Array LED and XR Contrast Booster 15 creates breathtaking picture quality with deep blacks and intense brightness that make details pop off the screen. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 8k Tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Sony Tv ever is 8k Tv look amazing color so nice good Tv happy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Coco, Awesome! We are so glad to hear that you are happy with your new Z9J TV! Enjoy 8K pictures that feel deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with the precision of a Full Array LED panel, pictures pop from the screen with deep blacks and ultra-bright light. -Carl Sony_US

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    UPGRADE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Contrast and color vibrant with a great size for viewing close and afar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi johnw, Awesome! We're glad that you like the contrast, color, and perfect size for viewing close and afar. With the BRAVIA XR Z9J, see how close you can get to the real world on this big screen 8K TV, powered by our revolutionary Cognitive Processor XR. It understands how human see and hear, providing a whole new experience that immerses you completely in the screen. With X-WIDE ANGLE & X-ANTI REFLECTION,every seat in the room is now the best seat in the room with enhanced viewing angles that preserves color when watching from the side and an anti-reflective screen that reduces glare in bright rooms. Google TV brings your favorite content from across your apps and subscriptions and organizes them just for you, while while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for purchasing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been researching this tv for awile It's what needed. Great picture

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gerry! Your research is worth it! Enjoy 8K pictures that feel deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with the precision of a Full Array LED panel, pictures pop from the screen with deep blacks and ultra-bright light. -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Sony Available

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Sony. Best picture I’ve seen on a tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dave, Awesome! We're very pleased to hear you love the amazing picture quality of your new Sony Z9J. Explore the world with a TV that elevates everything you watch. Powered by the all-new Cognitive Processor XR, the BRAVIA XR Z9J transforms your content into near-8K quality for incredibly real and immersive pictures. Full Array LED and XR Contrast Booster 15 creates breathtaking picture quality with deep blacks and intense brightness that make details pop off the screen. Thanks for choosing Sony! -Sam Sony_US

  • Rated 1 out of 5 stars

    DON'T BUY THIS SONY TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this TV. After 1 year it stopped working and Sony CANNOT fix it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moretti, we're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. We'd like to review your file to better assist you.

      May we contact you to help? If so, please email the below information to [email protected].
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Case Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the Z9J

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      ~Earl Sony_US

  • Rated 5 out of 5 stars

    Z9j

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new tv it is awesome. I’ll update when 8k quality when it is available

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Z9jSony, Great! We are so glad to hear that you are enjoying your new 75" Z9J TV! Enjoy 8K pictures that feel deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with the precision of a Full Array LED panel, pictures pop from the screen with deep blacks and ultra-bright light. -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great television. The picture quality is amazing. It was super easy to set up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JenniferA, We are so glad to hear that you are enjoying the picture quality of your newly purchased TV! Enjoy 8K pictures that feel deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with the precision of a Full Array LED panel, pictures pop from the screen with deep blacks and ultra-bright light. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Televison, beautiful picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this television it makes watching easy on the eyes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice ToasterMan! We are so glad to hear that you are enjoying the picture quality of your newly purchased TV! Enjoy 8K pictures that feel deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with the precision of a Full Array LED panel, pictures pop from the screen with deep blacks and ultra-bright light. -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Sony 75 inch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i just spent $3000 for this tv. So let me tell you, this tv is not worth the price tag nowhere near that. No MENU so you can not even adjust the sound settings. A big tv with a poor sound. The remote is very poorly designed. It might be a smart tv but with poor designed interface. Picture is no better than my 8 years old PANASONIC LCD, except is a bigger screen. I always loved Sony but lately i am very disappointed with them. I am keeping it because is to much of a deal to return it and is got a good picture for such a big screen. It also gets warm. I bought a tv stand from Best Buy so if i return the tv i have to do the same with the stand. It took me a good three hours to put it together and i am not going to spend more time taking it a part. I did not have the chance to see it in the store because no store had it in the display. My advice.. do not buy something by reading the reviews. I am sorry Sony i wish it could be different.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Teddy, We are sorry to hear that you are experiencing issues with your XR75Z9J TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, you can adjust the sound setting of the TV using the Sony remote. For this, please follow our help guide link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_02.html?hl=sound

      May we contact you to help? If so, please email the below information to [email protected]
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Sony Failure

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a disappointing TV, at best. While the picture is outstanding the unit has had 2 master boards already (in 2 years) which prevent it from streaming into our theater processor. What good is a TV that cannot play well with others? Further, when the sound is good, it is great; when it is not, it tends to garble the audio on one side to the point of being unlistenable. I can't pinpoint what causes this anomaly as it comes and goes. So, if you cannot use the theater processor for streaming and cannot stand the garbled left channel with out the theater surround, the set is a paper weight. Playing discs is a wonder though and it's saving grace. That at least works perfectly. Sony service has been less than useful as well. While it was in warranty they did little to nothing to help; out of warranty they cannot even supply quality replacement parts that work. One would have thought that the name Sony would have been a guarantee of quality; apparently not so much anymore. The repairman, who we are now on a first name basis with..., tells us that LG is a more reliable brand. Hmmm, really Sony, you let that go?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. High quality product as expected from Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user127859, Awesome! We are so glad to hear that you are happy with your new TV! Enjoy 8K pictures that feel deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with the precision of a Full Array LED panel, pictures pop from the screen with deep blacks and ultra-bright light. -Carl Sony_US

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