Customer Ratings & Reviews

Hi Marlo, Thank you for sharing your experience so far using your X80J LED 4K Ultra HD Google TV. We're truly happy you're enjoying the superb features and impressive performance of the TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess

Hi SonyBravia, Thank you for taking the time to review the BRAVIA X80J LED TV. The on-board storage of the TV is 16GB. Refer to this link for more details: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00100038.

The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Jay

Hi SonyTv,

Thanks for sharing your thoughts and experience so far with your new X80J LED 4K Ultra HD Google TV. We're happy that you like the overall features of this TV. We value your input and appreciate the feedback regarding the dark picture. Picture quality depends on the signal and content. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Select the appropriate picture setting for your Google TV. The picture quality may improve if you change it in [Picture] under [Settings]. For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00263533

Additionally, if you set [Power saving] to [Low] or [High], the black level will be enhanced. Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — [Power & Energy] — [Power saving] to [Off] to brighten the screen.

Thanks again for sharing your feedback!
-Jess

Hi Buddy,

You made the right choice! We're glad that everything was handled professionally. We hope you also enjoy this amazing TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony!

-Ralph

Hi jrios, thank you so much for your positive feedback! We are so happy to hear you are satisfied with the incredible picture quality, stylish design, and nice sound quality when set up with our 7.1 channel pre-amp.

Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.

Thank you so much for purchasing our X80J and for choosing Sony!

- Romeo

Hi Wolfdog, We're glad that your purchase went well and your investment is worth it. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess

Hi CB1979, We're glad to hear that you love this TV. To improve the picture quality, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html.

Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony. Jay

Hi Dago88, We're really glad you're happy and satisfied with the amazing picture quality and features of your new X80J LED 4K Ultra HD Google TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. We also appreciate your feedback regarding the remote control. Thanks for choosing Sony! -Jess

Hi Imac, we're glad you like our product. We' understand your concern with the picture quality of your SONY unit. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Please follow this link for more details:

https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J

Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing SONY. ~Earl

Hi LHNM,

We regret to hear that you're having issue with the supplied table-top stand of this TV. Sony strongly recommends taking measures to prevent the TV from
toppling over. Refer to page 3-5 for proper setting up the table-top stand of this TV: https://www.sony.com/electronics/support/res/manuals/5025/d995fadd42cf14f7c39cb3740a5373ae/50250481M.pdf

The required wall-mount bracket for the KD75X80J is SU-WL855(not supplied). For product protection and safety reasons, Sony strongly recommends that installation of your TV be performed by Sony dealers or licensed contractors. Do not attempt to install it yourself.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Decent,

Thank you for purchasing our X80J 4K Ultra HD Smart Google TV. We are glad you like the quality of the TV. We value your input and appreciate the feedback. Signing into your Google account to setup the TV is optional. You can still use the TV without a Google account. Please visit this link for more information: https://helpguide.sony.net/tv/iusltn1/v1/en-003/07_12.html. During the initial setup, you can select SKIP if the Set up your TV with an Android phone or tablet or Do you have an Android phone or tablet? screen is displayed. Hope this helps.

Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for sharing your feedback. -Jess

Hi Gabbiepreuss, Thank you for the feedback on your experience with your new Sony TV. You've made the right choice picking this one for its powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. The supplied TV legs are designed to support the overall weight of your 75" TV. It is also sturdy and sufficient to hold it in place. Also, it has Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam

Hi Lesliet,

Thank you for sharing your thoughts and experience using your X80J. We regret to know you're having some audio issues with your TV and sound system. We would like to know more about the situation that you faced with the speaker. We value your input and appreciate the feedback. In the meantime, you may follow the steps from the link below to troubleshooting the issue between your TV and sound system.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00191214

We want to make sure you’re taken care of. For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi JosephG,

Thank you for the feedback on your experience with your Sony X80J LED 4K Ultra HD Google Android TV. We're sorry to hear you had some display issues with your unit, and some buttons on the remote control doesn't work properly. We value your input and appreciate the feedback. The issues with the remote control can be fixed by simply restarting the TV. To do that, simply press the power button for about 5-10 secs while the TV is on, then select Restart.

The LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, you may notice uneven brightness on the TV when watching in a dark environment or when the screen is blank. This condition is normal and not a malfunction of the TV. If it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for more information.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00030311

We regret to know that the unit had to be returned. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
We do hope you will reconsider our brand and give us another chance at bringing the theater experience to your home.

Sincerely,
Jess

Hi FirstSonyTvOwner,

We're sorry to hear about your issues with this TV. This is definitely not the experience we wanted you to have on our products. We apologize for any inconvenience. You can isolate and resolve the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00200862

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi 75x80j, We're glad to hear that you appreciate the price, options, inputs, and remote control with Google Assistant. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony. Jay

Hi BMULLIN,

We're sorry to hear about what happened to the TV. We love to help you regarding the issue with the TV. Please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Case Number:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hello TVREVIEW,

We do apologize for the inconvenience. If you need further assistance with the warranty, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Friscoman, Awesome! We're glad to hear you feel that the X80J is worth its price. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam

Hi Clogan,

Thank you for sharing your feedback on your experience using our X80J LED 4K HDR Google TV. We regret to hear you're running into difficulty with certain channels switching the audio to Spanish and problems when changing channels on the TV. We want to make sure you get taken care of.

For Spanish audio on your TV programming, you can press the AUDIO button on the remote to turn off Second audio program (SAP). This feature allows you to select multilingual source sound or dual sound for the program currently being viewed (depending on program source).

It is normal that it can take up to 5 seconds to display the picture when changing channels or changing inputs. There can be a slightly longer delay when changing to and from an input connected with an HDMI cable. If you are using a cable or satellite box, it may take in excess of 5 seconds and the picture may momentarily distort or flash when changing channels, especially when you are tuning between a high definition and standard definition channel.

When using Enhanced format, picture may not be output correctly. If this function is not really needed, we can set this back to Standard Format. This should speed up source switching. To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format]

We also recommend doing a soft reset. Hold down the power button for 5-10 seconds until the restart screen option comes up, select restart and let the TV shutdown and restart itself and see if the problem is still there.

If the issue persists, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess