Customer Ratings & Reviews
- Model:
- KD75X80J
- SKU:
- 6451296
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 75" Class X80J Series LED 4K UHD Smart Google TV for its exceptional picture quality, describing it as crystal clear and enjoyable. The large screen size is also well-received, providing an immersive viewing experience. The TV's user-friendly setup process and reasonable price point are additional advantages highlighted by customers.
This summary was generated by AI based on customer reviews.
Do NOT buy this Sony TV!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV in place of a Samsung we really wanted because it wasn't avaliable at the store when we went to pick it up: big mistake. When the Sony appeared to have a grainy, green blur going from the bottom to the top of the display sporadically, inside the first week, we used the exchange policy to get the same model delivered... And problem with the second one. Going through over 12 hours of calls with Best Buy to end up in the same place is more than frustrating - it's wrong. Not sure if i want to purchase again from Sony or Best Buy after very bad support on a $120 protection plan and bad product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherBland,
We're sorry to hear about what happened. We apologize for the inconvenience that this may have cause. We'd also love to help you resolve your problem. Let's start by checking the status of your case. Please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Color, Picture quality
Amazing picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color and great picture. Would highly recommend a lot of the streaming services do come in in 4K and it looks great.
I would recommend this to a friend Poor Picture Quality for the Price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t use it with any gaming systems except in game mode, which is crap quality. Audio is decent. Overall image is subpar. Spend an extra $100 and get the Samsung QLED A60.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BusinessMan1,
Thank you for taking the time to review your X80J 4K HDR Google TV. We're sorry to hear about your experience with your new Bravia TV. We would like to know more about the situation you faced with the TV and turn this into a better experience. We'd also like to clarify if the issue happen when viewing content from streaming apps? or even from a HDMI device connected to the TV? Regarding the picture quality, it will depend on the signal and content. As a workaround, you can adjust the picture settings of the TV to tailor-fit the picture quality to your needs.
You may find this link helpful: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00263533
When you watch 4K picture with High-Quality, use a Premium High-Speed HDMI cable which supports 18Gbps, and then change the setting to Enhanced format to display a picture from a device connected to the HDMI input terminal in a higher quality HDMI format. If the picture quality from streaming apps is poor, refer to the link below to isolate the issue.
https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-06_01.html
Should you need further assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We still cannot get the install we paid for. This is the last time we will purchase or allow a client to purchase. Salesperson lies zero response from install setup. Call after call. Putting TV on curb and canceling charge.
No, I would not recommend this to a frienddoesnt connect to wifi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects from my wifi regularly and i am very unhappy with that. All my other devices connect to the wifi but it has trouble staying connected. it will disconnect multiple times a use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi homeowner, thank you for your review. It is unfortunate to hear you are encountering a network issue with your X80J. This is usually not the case and the experience we wanted you to have on our premium TV. If you haven't yet, please try following the steps provided on the following links to isolate your Wi-Fi issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00184280
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00133631
https://www.sony.com/electronics/support/audio-video/articles/00184183
If this does not help, please email the below information to socialsupport@am.sony.com so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Terrible display
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.White spots on corners right out of the box, will get worst on matter of days or weeks, get the extended warranty, don’t get fooled by Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yadi,
Thank you for the feedback on your experience with your Sony X80J LED 4K Ultra HD Google Android TV. We're sorry for the inconvenience this have caused you. Please allow us to help you and turn this into a better experience.
If you get a TV with that much cloudy, white shadow or bright spots when there is no input or when viewing very dark scenes, this is related to a normal technological variance inherent to all LCD/LED TVs. If it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for more helpful information.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00030311
In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Best ripoff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ugly picture overpriced,and they sent a girl that didn't know how to read a tape measure to install
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sucks, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the picture on your new TV. You can adjust the picture quality of your unit based on your preference. Please follow these links to isolate the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00026355
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Unreliable yeah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy never showed up on the delivery date no phone call no nothing I canceled the order the following day
No, I would not recommend this to a friendScreen is not working properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having issues with the screen already avoid this tv stay away from it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samson,
We're sorry to hear about what happened to the TV. We apologize for any inconvenience. In this case, you can isolate and diagnose the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X80J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was excellent and extremely helpful. The store manager was awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Purchase,
Thank you for choosing and purchasing our Sony X80J BRAVIA Smart Google TV. While we're glad you like the excellent customer service, we regret to hear about the 1 Star review with this TV. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
We hope that you will be willing to revise your review based on your further experiences with this exceptional TV.
If there is something that we can help you with, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Perfect TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my TV, it looks beautiful in my living room, the colors are perfect, easy to install, you have the option to install the applications that you like the most, a necessary purchase
I would recommend this to a friend- Pros mentioned:Picture quality
Great quality tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great size tv i love it !!!! Nice for big family reunións watching movies
I would recommend this to a friend Amazing Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I have made. Highly recommend for anyone who is looking for a tv.
I would recommend this to a friendTv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good t.v..the only negative thing was it keeps freezing
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Sony 75" X80J
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. It's not over the top but worth the price we paid for. If I had to buy a tv again with the budget, I would definitely pick this one again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paula, We're very grateful for this positive feedback! The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing BRAVIA X80J LED TV. Jay
DO NOT BUY SONY TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought Sony TV - KD-75X80J ago at Best Buy for over $1,400. We watch TV barely ever - only during some sport events. Last month it started acting strangely, first with darker spots, and few lines on the top, until it is all black now. At the beginning, Sony customer service was able to help us overcome the issues, but not any more. They said that newest software is fine with it, that our warranty is out, that also they do NOT have a repair shop to send us to in PA, and that basically we are on our own! They said this issue is uncommon. We bought this brand first place because we TRUSTED Sony! But this is a huge mistake! We are not happy that such an expensive TV is broken after short period of time, and that they are not taking accountability. Very disappointed!!
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Nice Pic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great buy! Really good looking picture on this TV, we are very pleased. Recommend, you bet! Great Job, Thank you!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oteak, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thanks for choosing Sony! Jay
DON’T BUY!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed with my Sony TV purchase. I bought it on June 23, 2021, for $2,200 plus taxes. The TV stopped working in December 2023, and despite my repeated attempts to get it fixed, it took Geek Squad a full six months to respond and come over to diagnose the issue. When they finally arrived, they told me the TV was irreparable. As a long-time Sony customer who has purchased four big Sony TVs, including this one, I expected much better quality and service. Unfortunately, this experience has completely eroded my trust in Sony products. I'm still paying for a TV that I had to trash in June 2024, and I will no longer be buying Sony TVs in the future. This has been a very frustrating and costly experience.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Awsome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gorgeous tv! Awesome picture and brightness. Think it needs a sound bar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome, That's great! We're glad to hear that! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. You can configure various settings related to the TV’s sound such as sound quality and sound mode. The actual display may vary or some settings may not be available depending on your model/country/region, TV settings, and the connected device. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
Thank you for choosing Sony! Jay
- Pros mentioned:Picture quality
Very nice picture quality. Worth the price. Highly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice picture quality. Worth the price. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nirmal, That's great! Thank you for the wonderful review of your X80J! It's amazing to hear your investment is worth it and you are enjoying the outstanding picture quality of your new Bravia TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for the recommendation and for choosing Sony! -Jess