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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 676 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Sony 75" Class X85J Series LED 4K UHD Smart Google TV's picture quality, describing it as excellent and top-notch. They also appreciate its large screen size, affordable price, easy setup, and great gaming experience. While some customers have concerns about the Google TV platform and have reported issues with dead pixels and defective units, the overall sentiment towards this TV is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 676 reviews
  • Pros mentioned:
    Tv quality

    Rated 2 out of 5 stars

    Sony Bravia core

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, but was told it can with the Sony Bravia Core app, which I called Sony and I'm still working on getting my 12 months free. Was really hopping to use Sony app to test the full capability of the TV which had not been going will.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Defaultman,

      Thank you for the inquiry. The BRAVIA CORE app is pre-loaded on your BRAVIA XR TV, and the app is updated via Google Play Store. The Sony smart TV models eligible for this promotion are Z9J, A90J, A80J, X95J, X92, X90J, A80CJ, X90CJ, X91CJ, and X80CJ. Unfortunately, the X85J is not capable of this promotion. This promotion begins February 24, 2021, and ends February 23, 2022. For more details, you can check the link below:
      https://www.sony.com/electronics/support/articles/00257820

      In any case that you need our assistance, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with X85J:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Rated 1 out of 5 stars

    4K 120 Blurry

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV to play games at 4K 120. Unfortunately setting the refresh rate to anything higher than 60 causes everything to blur.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cant walk the WALK

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 75" version cannot output an rtx 3070 to HDMI 3 120HzeARC while HDMI 4 120Hz is displaying PS4 PRO running on HDR mode - Game Mode. HDMI 3 shows a snapshot of HDMI 4, sometimes color bands some times flickering bands. Tv Works Fine when you are only trying to use one of the 120hz 4k HDMI Input

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KD75X85Junk,

      Thank you for choosing and purchasing our X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

      The VRR feature is available via a software update. We recommend that you always update the TV to the latest software version.

      For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X85J

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Regards,
      David Sony_US

  • Rated 1 out of 5 stars

    DO NOT BUY!!! GO WITH SAMSUNG INSTEAD

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 4 months this TV is already a waste of money. I had researched Sony after having Samsung TV’s my whole life I regret attempting to switch over. The TV developed dark green pixels all over the center. Save the headache and your hard earned money and go with Samsung instead or you’ll regret spending your money on a product that won’t last 4 months DO NOT BUY!!! SAVE YOURSELF THE HEADACHE

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cade,

      Thank you for choosing and purchasing our BRAVIA X85J 4K HDR LED TV.

      We regret to hear that the TV developed a dark green pixel. This is definitely not the experience we'd like you to have with our products. We'd love to help you troubleshoot your problem and turn this into a better experience.

      To troubleshoot the problem, please try following the steps here:
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00032635


      May we contact you to help and get more information? If so, please email the below information to [email protected].
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      BBY Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X85J


      We are sorry for the inconvenience and hope to speak to you to resolve this matter.
      We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality, Refresh rate

    Rated 5 out of 5 stars

    X85J is the semi-affordable Sony TV to have

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really high-quality smart TV for the price. I've had several Sony TVs over the years and they are all still working perfectly, some almost 10+ years after first purchasing them. Getting another Sony TV was a no-brainer. The Sony rep working at the Best Buy store was extremely helpful in walking through the features of each TV I was looking at and ultimately helped me decide on the X85J given my tendency to watch mostly sports, with the 120hz being a better refresh rate than the X80J. I was trying to decide between 65" and 75" and the Sony rep helped me choose the 75" and I am not disappointed at all. Since I'm sitting further back in my basement, the viewing distance and screen color quality is absolutely perfect. Highly recommend this Sony TV for it's picture quality, ease of use/navigation, and overall value given the price of comparable smart TVs these days. I plan on having this TV for a long time and felt it was worth the modest investment to purchase a nicer TV at this size/quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derek, fabulous! Thank you so much for sharing your in-depth experience with our X85J.

      We are extremely pleased to hear you are satisfied with the outstanding picture quality, ease of use/user-friend interface, and superb performance & features of this TV. We also appreciate your good feedback with customer service from Best Buy.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for being our long-time customer and for trusting Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    My Sony 75" Television Set

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 75 inch Class X85J Series has amazing features with very detailed pictures. You can see any blemishes on the face of the person. The colors are brilliant, crisp and gorgeous. I love this TV and I am enjoying it every time I watch the news, movies and documentaries. Although I use a soundbar but the sound itself is loud and clear.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Tv quality

    Rated 4 out of 5 stars

    4/5

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mid range TV - picture quality is great for a LED in this price tier, but not up to OLED ($$$) quality. Needs 4 HDMI 2.1 inputs (only has 2) Remote quality is only ok. Not backlit or premium feeling at all. Google TV integration is wonderful. I'm satisfied with my purchase for $1300, but the next time Ill upgrade to OLED with 4 HDMI 2.1 inputs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    LOVING MY NEW TV, BEST TV EVER!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior to this tv I had a Samsung 65 inch tv. I bought Samsung cause of the name and reputation. I had the tv for slightly over 2 years when part of my tv turned very dark almost black. I could not believe this had happened. Called Samsung and after almost two hours on the phone with them with very disappointing results. Basically they said they would come and look at it for free. However to fix and repair and to replace parts I am responsible. They weren't able to give me a possible estimate. So after this experience I was not going to buy another Samsung tv. So with many weeks of research, reading many reviews, watching numerous YouTube videos and Googling about tv's, I finally decided Sony TV was my best option based on all of the above. I am in awe of this tv. The colors and picture are amazing!!! Extremely easy to download apps and stream off of the tv. Easy to connect to Facebook too. They tv comes already with lots of apps already integrated into the tv. Like Netflix, Prime Video, YouTube, Disney and many more. I also love that it is a Google tv. I can speak use it with my Google nest which I love. You can also use it with Alexa too. TV is also anti glare which is amazing as well. I have 9 foot tall windows that fully take up one complete side of my living room. Needless to say this room is flooded with sunlight even when there is overcast. My other tv was impossible to see during a good part of the day cause of the bad glare of the sun. With this new TV there is no glare what so ever. I was impressed by this feature. This TV is also a gaming tv which I have yet to purchase and set up. Looking forward to doing it as well. TV has a great sound however I am a big fan of using a soundbar which I had purchased and love. I have the TV for a month now and love it more and more. I highly recommend it!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BklynGurl4Life, Thanks for the review and for sharing your experience. We're glad you finally found the TV that fits your needs. The smart, powerful, and the beautiful, BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Perfect family tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv ever! As soon as i plugged it in, connected to my wifi it loaded all my apps and things on its own so convenient and easy. Great pictures great sound

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    A Great Television

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love this television. Sony makes them well and they are east to operate. I would buy this television again. Great features, it looks great and it's perfectly sized.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    X90J screen with X80J processor.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this slightly on sale and it's a very nice, balanced screen. There are absolutely better but your wallet will feel the difference. The 75in model is five FEET wide and over 70lbs, I have confidence in my hands but I still chose to have it delivered and installed. Yes it will do 4K120 video and yes it finally got the VRR update for console gaming. This is a good TV for gaming on a PS5. At 100/120fps the processor operates at reduced vertical resolution and makes small text look worse, but in a fast paced game it looked fine to me and felt very responsive. I strongly suggest only using 4K60 settings on any connected PC. HDR quality is convincing. Viewing angles are a bit narrow; you want the TV at a good height and you want to be in front of it not off to the side. Contrast is very good with minimal black glow in a dark room. Looks sometimes better and sometimes worse than the X90, this is due to different CPU and whole-frame vs zone-based dimming. Extended media settings and smart TV features seem to be excellent. As expected it works better with a Sony soundbar and 4K blu ray player....don't expect much from the built-in speakers if you listen to more than the local news. You can get HDR and Dolby Vision content in some shows on the streaming video services and they look excellent. Again this TV is not perfect in every way but it looks much better than the X80 series, it performs well enough as a console gaming screen, and you can add a soundbar while still coming out cheaper than the X90 or an OLED. A solid family TV. PS remember to enable the Reality Creation feature on whichever hdmi is connected to your blu ray player, it makes a nice difference. Be careful, not all video input modes work with all devices and a little trial-and-error may be needed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi skeptical, We appreciate the review. We're glad that you're pleased with the TV. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic Picture at a Fantastic Price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great television with plenty of features for advanced users, but simple enough for those just wanting to watch a clear picture, or perhaps stream content to the TV. The viewing angles are great with little/no dark spots or fading. It does run a bit hot but this thing is massive, so that can be expected. It is very slim and includes to legs to support the tv if you do not want to mount it to the wall. Great value for Sony's mid-level television.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate, Tv quality

    Rated 5 out of 5 stars

    Just a great tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great. It does a fantastic job doing all the things you want in a TV without breaking the bank. It's the perfect middle ground. The picture is clear and smooth. It has all the latest technology features (4K, HDR, high refresh rate) for a 2021 TV. I am still waiting for the update that will allow for 4K/120Hz, variable refresh rate, and auto low latency mode while other brands have native support for those features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DannyShore, thank you so much for the 5 Star review and feedback!

      We are so happy to hear you are satisfied with the incredible picture quality and features of X85J.

      The X85J already supports 4K 120Hz signal format and ALLM (Auto Low Latency Mode) features via HDMI inputs 3 & 4 upon purchase. VRR will be coming via a future firmware update.

      We appreciate your input, and we will surely take note of it as we always strive for the best customer experience.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality, Refresh rate
    Cons mentioned:
    Operating system

    Rated 4 out of 5 stars

    Google's footprint nearly ruins an excellent TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality picture, high refresh rate, great sound for TV speakers, and general high quality that's characteristic of a high-end Sony device. But it's all bogged down by the absolutely perplexing decision to use Google Android OS for browsing content and basic functionality. Even the Settings menus. It's a joyless reminder of how big tech is forcing their data capturing software into every nook and cranny of everyday living. That has to be why this excellent TV is bargain priced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ladergader, Thank you for the amazing review of your KD75X85J! We're glad you like the picture quality, 120 refresh rate feature, and great built-in speakers of your new Sony TV. We appreciate your feedback about the Google TV OS. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product.
      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Built for Gaming and Designed for viewing pleasure

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are coming in on two months with the TV and after using it for all sorts of reasons, from direct streaming to gaming on old consoles to next-gen ones. The tv outperforms my expectations. I had some initial issues with some screen glitching and flashing lines when I connected it to speakers using the HDMI eArc, and it's not the tv. The results were the same as I tested it out on a different tv but of exact size and model. I think the cable I am using or the speakers themselves is causing the issue. But when I use Digital Optical, there are no issues whatsoever. Now the TV does support Dolby Vision, and I can watch movies in that format; however, I found it strange that when using the Xbox Series X, it shows that the TV does not support Dolby Vision which perhaps is something of a software update for gaming. VRR is here now, if you were wondering, and does work on the next-gen consoles. Overall I think that this tv is superb and the best bang for your buck when it comes to gaming. It truly is one of the better ones out there. The darks are dark enough in a bright room, but make sure you don't have lights reflecting off it since the antiglare on TV isn't the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Panda93Nation,

      Wow! It is really lovely to hear our 75" X85J perfectly suits your needs and expectations! Despite the issues, we are delighted you are satisfied with its exceptional performance when playing your gaming consoles, and watching Movies with Dolby Vision format.

      For your issues with Dolby Vision when using the Xbox series X, this problem can be fixed by making sure that the output of 4K HDR signal from your series X gaming console is enabled and the HDMI signal format of the TV is set to Enhanced format. For more details, check out the following link:
      https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.html?hl=enhance+format

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      If there is something that we can help you with, please email us at [email protected] with the following details:

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you so much for your purchase and for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture - even adapts to near full sun, onboard Google TV is way better than any external box, sound went out optical to an old Sonos bar and sub, so excellent. Recently put a Bose 900, sub 700, and surround 700 s, wow! This tv will be with us for a few more years. Also, the mic works now, so search is a breeze.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Some apps not compatible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only issue is some apps are not compatible or available. We’ve chose not to rent out the cable boxes so our only means is download the Xfinity app .I was discouraged and a little upset that I couldn’t Watch my cable TV because This TV is not compatible with Xfinity App. Other than that it’s fine

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Beautiful picture. User friendly. 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    they should have a lower margin of defects

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after 2 defective samsung q60a I changed to the x85j clean image and sharp colors I was unlucky to get a defective one, I also had a point in the image annoying for me to keep it, the a good tv if you get one without defects And you only want it to see a movie or programs, why to play, slow for me with delayed movements according to my experience since I play every day in a different brand,,If you look at the marked line you will see the dirty point there, the photo does not make the problem really clear as in person

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zury,

      We're sorry to hear about the issue with the TV. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. To improve the performance of the TV, please follow the help guide and troubleshooting steps from the link below:

      Adjusting the picture quality:
      https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

      The TV Freezes When Watching a TV Program:
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00167132

      The TV freezes or displays a blank screen when streaming video on Android TV or Google TV:
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00141896

      If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the X85J:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    best tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 6 months of shopping and comparing TV's I bought this Sony.It exceeds my expectations with great picture,color and ease of operation.Best of all The Geek Squad did an amazing job..Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LowellAvery, Excellent. Thanks for sharing your shopping experience. We're glad you finally found your perfect TV. We're also happy to hear that you've been attended professionally setting up the TV. The smart, powerful, and the beautiful, BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Craig Sony_US

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