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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 676 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Sony 75" Class X85J Series LED 4K UHD Smart Google TV's picture quality, describing it as excellent and top-notch. They also appreciate its large screen size, affordable price, easy setup, and great gaming experience. While some customers have concerns about the Google TV platform and have reported issues with dead pixels and defective units, the overall sentiment towards this TV is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 676 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful pictures, VRR capable after the update. Tv is beautiful but google software is laggy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice TV!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had for over 6 months now. Works great, looks great, great graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV is the best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is excellent. Always a solid product from Sony

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Tv quality

    Rated 5 out of 5 stars

    Best TV for the price range.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned an 82 inch Samsung TV and opted into this one. The price was a little bit more, but the picture quality is amazing in comparison to the Samsung. The Samsung had lighting issue which i was told by Best Buy that its just how the tv is made. No lighting issues here. Very vibrant and very clear, especially for the price. The built in google tv is awesome, especially if you are using YouTube TV with it. Highly recommend this TV!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rycan, Awesome! Thank you so much for sharing your experience. We are so glad to hear that you are happy with your new TV! See beautiful pictures full of real-world colours on a TV that’s designed to keep you focused on the action. With 4K/120fps, you’ll enjoy smoother, clearer, more lifelike entertainment. -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture. The apps work perfect. The built-in speakers have great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome TV for a bright room.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. I don’t really have anything bad to say. The picture is fantastic. We have windows directly behind our couch and there is no issue with seeing the tv when it is bright in the room. I love the apps and the TV is very easy to use. I guess my only complaint would be that the TV always starts on a Home Screen and you have to select the cable box. Not really a big deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Apple,

      That's awesome! We are really thrilled to hear you are happy & satisfied with the amazing picture quality, Google TV apps, ease of use, and overall performance of our X85J. Depending on the TV settings, the Home screen will be displayed when the TV is turned on. If you change the following setting, you can change the screen that is displayed when the TV is turned on to the TV broadcast channel or external HDMI input such as your cable box or other HDMI devices that you were watching before turning off the TV.

      1. Press the Setting (Gear icon) button on the remote control.
      2. Select [Power on behavior], and then select [Last input].

      Note:
      The next time the TV is turned on, the TV broadcast channel or external input such as HDMI that you were watching before turning off the TV will be displayed.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you so much for the 5-star review and for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Worth the price!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily would purchase again. The ease of use is really nice. I’m able to stream absolutely everything on here, no need for cable lol.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv…buy it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Picture is great, smart tv functions are great, quick and responsive, great value for a great tv!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice tv, nothing too special

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for main Living room. Good picture, a few weird things that stop me from giving it a 5. Randomly, the tv will turn on or be on when no one is in the room. I use sling instead of cable for all my tvs, this tv during the last minute of any episode pauses for a second and almost buffers, then goes back to normal. This is on all channels . I use a sound bar so not sure about how it actually sounds.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Patsfan121985,

      Thank you so much for your review.

      While we are pleased to hear you are satisfied with the exceptional picture quality of our X85J, we are sorry you are encountering an issue when watching Sling TV and auto power on issue.

      This is definitely not the experience we wanted you to have on our premium TV.

      For auto power on issue, please follow the troubleshooting steps provided on the links below to isolate and fix the problem:
      https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-08_02.html
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x85j/articles/00114471

      And for playback issue with the Sling TV, please perform the troubleshooting steps on the link below and see if it resolves the problem:
      https://www.sony.com/electronics/support/televisions-projectors/articles/00013427?category=televisions-projectors

      If this does not help, please email us at [email protected] with the following details so we can best assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you so much for your purchase and for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great as long as you don’t download apps

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is great and I don’t have any issues connecting to external devices. However I had to replace the motherboard on this tv once due putting apps on the tv itself. What’s the point in having a smart tv if you have to use a separate device like a Roku or Apple TV box to store your apps. We’ve removed all apps from our tv and it works fine now.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony TV’s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture quality. Crisp colors. Very easy to set up and link devices,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nsquared, we're glad you like the ease of setup and picture quality of our newest product. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    SONY TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful tv. The color was vibrant, the processor was fast, quality is 10x better

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Gaming tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big and looks amazing at night especially while playing the game

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv, amazing picture and sound. Definitely the best tv I’ve ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s exactly what we expected. Yes they had the perfect picture showing when we saw the tv in person and it gave the illusion of 3-D effect, but we already knew it wasn’t going to be that way when we got it home. Color is perfect, the menus are a bit confusing, but that’s to be expected with new electronics. Only negative, is that they didn’t have it in stock so we had to wait for them to deliver it. But it seems Best Buy don’t have a it in the stores except for display items

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kevin, thank you so much for your positive review!

      We are really thrilled to hear you are satisfied with the incredible picture quality and features of our X85J. We appreciate your feedback. We will surely take note of it as we always strive for the best customer experience.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Local dimming

    Rated 4 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have thoroughly enjoyed our new TV. The picture quality is phenomenal. I am a bit of a a/v snob and I was skeptical that this would meet my demands but we were on a budget. The only feature I wish it had (that would improve picture quality further) is local dimming. Im honestly not convinced that this would have have a huge difference but I can tell the difference. Overall, this was a great purchase. The perfect balance of quality, performance and budget.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dano, Thank you for taking the time to review the BRAVIA X85J 4K HDR LED TV. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tv. Clear picture. Nicely presented. I would buy 10 more if i can.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV and sound quality can't go wrong with Sony for entertainment

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this TV. This is my first 4K tv and I love it. The picture is beautiful, it works well in both a dark and well-lit room and seems a great match for my Playstation 5. The price and value were also impressive. It's amazing how much TV you can buy for you money these days.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello jmm555,

      Thank you so much for the perfect star review!

      We are incredibly pleased to hear that you are very happy & you love the exceptional picture quality- especially when playing your PlayStation 5, reasonable price, and overall performance of your newly purchased, X85J.

      Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 75” nice tv!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony tv is the way to go! Nice picture Quality the TV responds quickly to inputs was easy to set up and actually easy to wall mount the 75 inch I would buy it again tomorrow very nice TV for the money! Check out my review channel @ “performance baggin” on YouTube!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tpm2, Perfect! We appreciate the review and we're glad that you're all set with your Sony 75 inch X85J LED 4K UHD TV. This TV is powered by the 4K HDR Processor X1 and TRILUMINOS PRO and makes picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing SONY. -Craig Sony_US

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