Customer Ratings & Reviews

Hi, Aseret25, Great! We're thrilled to hear that you love your new X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay

Hi KGBeast, Awesome! We're glad to hear that you like the overall performance of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for sharing this feedback! Jay

Hi Stan3,



Thank you for the feedback on your experience with your Sony X800H Ultra HD Smart TV.



While we're glad you like the picture quality, we’re sorry to hear you are experiencing audio issues with your Sony Bravia TV. We value ypur input and appreciate the feedback. Please allow us to help you and turn this into a better experience. Some of these issues can be fixed by simply restarting the TV. To do that, simply press the power button for about 5-10 secs while the TV is on. You can isolate this issue by following the troubleshooting steps below.



1. If the issue persists after the TV has restarted, perform a power reset and disconnect peripherals from the TV.

In additional to restarting your TV, please make sure it was done by power cycling the TV by unplugging it for 60 seconds and re-plugging it back in.

2. If you are using a soundbar, make sure the sound output is set to Audio system and not TV speakers

- Press the (Quick Settings) or ACTION MENU button, then select [Speakers] — [Audio system].

- Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system].

3. If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Display & Sound] — [Audio output] — [Digital audio out] to [PCM].

4. Check if the [Digital audio out volume] setting of the TV is at maximum.

Press the HOME button, then select: [Settings] — [Display & Sound] — [Audio output] — [Digital audio out volume]

For more troubleshooting steps to isolate this issue, refer to the link below.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00028375



Also, please make sure that your TV is running on the latest firmware version (v6.5042). The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/downloads



If the issue is still unresolved, please follow the steps below for ways to contact us so we can better assist you.



May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the X800H



We are sorry for the inconvenience and hope to speak to you to resolve this matter.

We appreciate you and thanks for shopping Sony!



Sincerely,

Jess

Hi Tech, We appreciate your feedback with your new Sony Bravia TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing Sony! -Vincent

Hi SonyBravia, Thank you for the feedback on your experience with your X800H. We regret to hear you're having issues getting your soundbar to work. If your soundbar supports HDMI ARC or Optical connection then it should work regardless of the brand.

Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00137387

May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H :

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Sam

Hi TheRev, Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Carl

Hi Emilio, Awesome! We're glad to hear that you appreciate this good X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback and for recommendation! Jay

Hi KenSW,

Thank you for purchasing X800H LED 4K Ultra HD TV.

We're glad to hear that you love Sony TVs. We apologize for the inconvenience. The required wall-mount for this TV is SU-WL855.

In any case that you need our assistance. please follow the instructions below on how to contact us.

May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Tvman, Great! We are happy to hear about your experience, and that you appreciate the quality of your new Sony TV. We always strive to deliver the best picture and sound quality with our TVs. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing Sony! -Jess

Hi Review, Thank you for sharing your feedback. We're glad to hear you like your new X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Sam

Hi displayname, Thank you for purchasing the Sony X800H! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam

Hi JJMG,

We regret to hear that you're having issues with this TV. We apologize for the inconvenience. You can isolate this issue by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00159487

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Izzysrt,

Thank you for sharing your experience with your new X800H TV. While we're glad you love the TV, we regret to hear that we were not able to meet your expectations with the TV's resolution. We'd love to help and make this a better experience. Please make sure that the software is updated as it helps to improve the overall performance of the TV.

We'd like to know the source or device that you are watching to isolate the issue. For high resolution HDR pictures, the following are required to watch high resolution HDR pictures such as 4k(50p/60p):

Connect the 4K (50p/60p) playable device.
Use a Premium High Speed HDMI Cable(s) that supports 18 Gbps.
Set [HDMI signal format] to [Enhanced format] by selecting [Settings] — [Watching TV] — [External inputs] — [HDMI signal format] — the HDMI terminal you want to set.
Check whether the connected device has the latest settings or firmware.

You can also configure various settings related to the TV display as color, contrast, clarity, motion settings, and brightness for picture quality, or screen size that can improve the viewed content on your Android TV. Please open this link for more information on how you can enhance your viewing experience: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

Full Name:

Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Kris

Hi Captain725,

Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.

We appreciate your time sharing your review with the amazing picture and sound of this TV. We regret to hear that the unit failed to meet your expectations. Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices such as headphones or speakers. The Bluetooth Profile supports Version 4.2; HID (mouse/keyboard connectivity)/HOGP (Low Energy device connectivity)/SPP (Serial Port Profile).


May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:

Sony TV Model Number:
Additional Information regarding your experience with the X800H

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Ehhhh,

Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV.

Thank you for sharing your honest review. We're sorry to hear about the issue of your TV. We value your input and appreciate the feedback. Good to know that you like most of the features. We understand that some consumers don't have the same type of environment at home so you can change some settings while in the Dolby Vision mode and see if the symptom improves.

If the the pictures are dark or washed out when on Dolby Vision mode, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Set your TV to Dolby Vision Bright.

1. On the supplied remote, press the Settings button.
2. Under Picture mode, select Dolby Vision Bright.

If you are still having the same issue, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Jess

Hi Lisohk,
 
Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.
 
We regret to hear that you are having an issue with your Sony Bravia TV. You can set up the Chromecast built-in (Google Cast) feature as an alternative to the Miracast or Screen Mirroring feature to cast your favorite entertainment and apps from your computer. Please visit this link for more details: https://www.sony.com/electronics/support/articles/00135368.

With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We appreciate your feedback.

We want to make sure you’re taken care of and help check on your TV.
 
May we contact you directly to assist you?  If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
 
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H : 
 
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
 
Thank you for letting us help assist you.
 
Sincerely,
Vincent