Customer Ratings & Reviews

Hi Display,

Thank you for purchasing X800H LED 4K Ultra HD TV.

We're sorry to hear about what happened to this TV. What are the devices/current source connected to this TV? In this case, please follow the troubleshooting steps from the link below to establish the connection of your TV.

https://www.sony.com/electronics/support/articles/00019675

In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Laggy,

Thank you for the feedback on your experience with your Sony X800H LED 4K Ultra HD Smart Android TV. We regret to hear you had a display issues with your unit. We value your input and appreciate the feedback. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. The software update improves the performance of the TV and includes key features, applications, bug fixes.

On some screens, sports and fast action scenes go by in a blur or motion lag. Our Motionflow XR refresh rate technology keeps movement smooth and clear, allowing fast moving action sequences in sports and movies to be seen with lifelike clarity which results in less motion blur and afterimage, more flowing motion. In addition to setting various settings related to the TV display such as noise reduction, motionflow, and cinemotion settings for picture quality to smooth out any content, picture quality also depends on the signal and content. You can also select the appropriate picture mode for your Android TV according to the content you are watching such as movies or sports to enhance your viewing experience.

We regret to know that the unit had to be returned. Thank you for sharing your feedback, it helps us improve our products.
We do hope you will reconsider our brand and give us another chance at bringing the theater experience to your home.

Sincerely,
Jess

Hi Badtv, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have issues with your SONY unit. If you are experiencing poor picture quality when watching TV, streaming apps, or digital broadcast, you may find this link helpful in isolating the issue:

https://helpguide.sony.net/tv/husltn1/v1/en-003/08-04_07.html

https://helpguide.sony.net/tv/husltn1/v1/en-003/08-06_01.html

We also recommend updating the software of your unit to the latest one to avoid issues and improve performance. After you install the latest software please restart the unit. You may check the link below for more information:

https://www.sony.com/electronics/support/lcd-tvs-android-xh80xx_x80xxh_x81xh-series/xbr-75x800h/downloads/00017155

More importantly, if you require any additional support in regards to this product, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Earl

Hi Dontbuy,

Thank you for sharing your experience with the X800H TV. We're sorry to hear that you are having issues with the TV sound and picture. Let us help make this a better experience. We'd like to troubleshoot and isolate your connections. Are you using the TV speakers or do you have an audio system connected to the TV? As far as your experience with picture size. May we know the source/device that you are watching? Is this an app from the TV or from an external device connected to the TV? You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. You may open this link with steps and information on how you can adjust the picture settings and enhance your viewing experience.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00190409.

You may also refer to this link if black bars are displayed on the top and bottom of the TV screen or the picture appears cut off.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00027127

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Kris

Hi boooo, Thank you for the feedback on your experience with your X800H. We regret to hear you're having some display-related issues on your TV. This is usually not the case for our TVs nor the experience we want you to have. To isolate this issue, please try to follow some of the suggested steps provided on the link below:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00032635

We would also love to help you walk through and troubleshoot the issues together. For further assistance, please reach out to us. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Sam

Hi Notafan,



We regret to hear about the issue with the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. In this case, please follow the troubleshooting steps from the link below:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00151038



In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Sony Model Number:

Additional Information regarding your experience with the X800H:



We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!



Sincerely,



Jay

Hi Michael,

Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV.

We’re sorry to hear you are experiencing some audio issues. This is definitely not the experience we wanted you to have in our product. We would like to know more about the issue that you are having with the TV. Please allow us to help you and turn this into a better experience.

There are a couple things to try to fix the issue.

In additional to restarting your TV, please make sure it was done by power cycling the TV by unplugging it for 60 seconds and re-plugging it back it in. Also check that your TV is running the latest firmware.

1. If you are using the TV built-in speaker, make sure the sound output is set to TV speakers and not Audio system
Press the (Quick Settings) or ACTION MENU button, then select [Speakers] — [TV speakers].
Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [TV speakers].
2. Check the volume control.
3. Press MUTING or MUTE or VOL or (Volume) + button to cancel muting.
4. If headphones or Bluetooth audio devices are connected, sound is not output from the TV speakers or audio system connected via eARC/ARC. Remove the headphones or disconnect the Bluetooth audio device.

Please refer to this link for more troubleshooting steps to isolate this issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00023579

if a specific audio system is connected with an HDMI cable, please follow the steps provided on the link below to isolate and fix the issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00028375

If the above steps failed to resolve the audio cut out, you can also try doing a reset to factory settings.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00159487

Sony takes into consideration all feedback to improve the performance and quality of our products and services.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

We appreciate you and thanks again for shopping Sony!

Sincerely,
Jess

Hi GT1924,

Thank you for choosing and purchasing our X800H Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

Does the black line appear on all inputs? Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on and check it again. Press the HOME button again to display the menu screen. If no lines are visible on the menu screen after power reset, other external sources (such as cable or satellite box, internet video device, or other devices like a DVD player) or cable connections could be the cause of the issue. Check the link below then try following the steps to resolve the issue.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00032635

If you tried and the issue is unresolved, service might be required. For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H.

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi holtfox,



Thank you for purchasing X800H LED 4K Ultra HD TV.



We are sorry to hear the microphone on the remote isn’t functioning. Please try holding down the power button for 8 seconds and reset the TV. If the reset fails to correct the issue you can pair the remote manually.



Pair the remote control to the TV.

1. Press the HOME button on the remote.

2. Select Settings.

3. The next steps will depend on your TV menu options:

· Select Remotes & Accessories → Remote control → Connect via Bluetooth or Activate button.

· Select Remote control → Connect via Bluetooth.

· Select Voice Remote Control → Activate button.

In any case that you need our assistance, please follow the instructions below on how to contact us.



May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Sony Model Number:

Additional Information regarding your experience with the X800H:



We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!



Sincerely,

Jay

Hi hakeem,

We regret to hear that you're having an issue with this TV. We apologize for the inconvenience. In this case, please follow the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00161073

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
​
Sincerely,
Jay

Hi Noisy1,
Thank you for purchasing X800H LED 4K Ultra HD TV.
We're sorry to hear that this TV failed to meet your expectations. In this issue, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Please follow the link below for your reference.
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html
In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Aliens556,



Thank you for the feedback on your experience with your X800H.



We would like to apologize if the unit did not meet your expectations. It's unfortunate that you're considering returning the TV. We're uncertain of the issue that you faced with the TV and would like to know more about the situation. Please allow us to help you and turn this into a better experience.



We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your TV is great.



May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the X800H



We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to you to resolve this matter.

Thanks for letting us help assist you.



Sincerely,

Jess

Hi Anne, Thank you for choosing and purchasing our Sony X800H BRAVIA Smart TV. We're sorry to hear that you had returned your SONY unit. We're uncertain of the issue that you faced with the TV, and would like to know more about the situation that caused you to return the TV. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase. We do hope you will reconsider our brand and give us another chance at bringing the immersive, engaging cinematic experience in your home. We want to make sure you’re taken care of. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. We hope that you will shop Sony again in the future Sincerely, Jess