Customer Ratings & Reviews
- Model:
- XBR75X800H
- SKU:
- 6401049
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the picture quality, easy setup, price, color, and large screen of the 75" Class XBR X800H Series LED 4K UHD Smart Android TV. They appreciate the excellent picture and sound quality, user-friendly menu and navigation system, and affordability of the TV. However, customers are negative about its reliability, dead pixels, lagginess, Bluetooth connectivity, and weight. Some users have experienced issues with the TV breaking down after a few years of use, dead pixels on the screen, lagging performance, inability to connect to Bluetooth devices, and its heavy weight.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. It’s last 3 years now and still not a single issue with it. I absolutely love it
I would recommend this to a friend Defective???
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has been a bit a few issues since purchasing. The screen seems to be lighter in the corners, tv froze up from time to time, and it will not connect to Bluetooth no matter what I do. I feel it’s a little defective but overall it has been good for the 3+ years I’ve had this TV.
I would recommend this to a friend- Pros mentioned:Picture quality
Could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality picture, sound, and menu /navigation setup are great features of this massive tv! However, mine lags often and will power itself off after a 30 seconds long computer-y grinding sound at least twice a day. These things started right after the one year warranty, of course, and have progressively gotten worse. Not what you would expect after only 4 years.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Very nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying I purchased a less expensive brand from China that ends in sense to begin with. Not a bad tv for the cost but light bleed and dirty screen effect were problems with some material. If your looking at a 65’ tv and you have space I can’t suggest 75 ‘ enough. For me this tv hits size and sweet spot for picture quality vs cost. Great upscaling of spectrum cable using Apple TV box. Set Apple TV at sdr 4K and match frame rates and prepare to be impressed. I love this tv. Checks all the boxes for great motion handling for sports, good picture in moderate light and excellent color reproduction. You can spend less and get a lot less or spend a little more and buy 5 year warranty and know you’ll enjoy a great tv for at least 5 years. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scooter65, Wow! Thank you for taking the time to write such a thorough review of your new X800H! We are thrilled to hear about your amazing experience with your new X800H TV. We are happy to hear that you are enjoying the amazing picture quality of this TV. With your X800H, you’ll experience your content as it was intended with the power of our X1 HDR processor as well as enjoy rich and accurate color with our TRILUMINOS Display. Our Motionflow technology keeps movement smooth and clear by creating extra images between images and black segments between scenes. The result? Less blur and afterimage, more flowing motion. We appreciate the recommendation. Thank you so much for choosing Sony! -Jess
Sony 4K TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Works perfectly with PlayStation 5
I would recommend this to a friend- Pros mentioned:Color, Picture quality
Best Tv purchased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, definitely worth the price! Color, contrast, brightness are all great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank19, Awesome! We're thrilled to hear you're enjoying the picture quality of the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay
Its ok but could be more reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but stopped working only after 3 years of use
No, I would not recommend this to a friendSony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So many problems with this TV. The tv freezes half the time and we need to unplug power to reset it. Apps don’t work half the time and we need to reset the TV. When it does work, the screen isn’t clear and looks terrible half the time. I got the 5 year warranty for the tv and had geek squad come and check on the tv. They said there was nothing they could do because it was a software problem and not physical problem to the Tv. Spent all this money on a tv, just so it doesn’t work. Sound doesn’t work either, the sounds bar sometimes disconnects or the tv doesn’t read the sound bar and switches to TV audio.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Sony TV review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent television, perfect picture and sound. What else can be said about a television?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigTex, Thank you so much for giving the product a perfect rating! We really love to hear you are having an enjoyable experience with your new X800H LED 4K Ultra HD Smart Android TV. It's nice to know you like the exceptional picture and sound quality. We always strive to deliver the best picture and sound quality with our TVs. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank your choosing Sony! -Jess
- Pros mentioned:Picture quality
Cory.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture for the price. The audio is not the very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casart,
Thank you for choosing and purchasing Sony X800H Ultra HD Smart TV. We are happy you are enjoying the picture quality of your new Bravia TV. We value your input regarding the ound quality and appreciate the feedback. You can configure various settings related to the TV’s sound such as sound quality and sound mode. Select the appropriate sound setting for your Android TV, for more information on how you can enhance your audio experience check the Adjust Sound Settings on your Android TV.
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_02.html?hl=adjust+sound
With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback and for choosing Sony! -Jess
Bottom edge of tv blooming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Colors are amazing. Question for Sony Representative: On the X800H 75" I set it up yesterday. I noticed edge lit backlight every so inches on the bottom of the tv. Is this normal for the X800H. No light is escaping out but it looks like the backlight on the bottom is lighting it every so inches on the bottom. Normal or not?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyxbr75x800h, We are glad that you like the picture quality of your new Bravia TV. Our X800H is powered by our X1 processors reproduces more colors than a conventional television. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. We value your input and appreciate the feedback. This is not a defective condition and is related to a normal technological variance inherent to all LCD/LED TVs. If it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for more information.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00030311
Hope this helps.
Best regards,
Jess
Do not buy this one.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this 75 inch TV for $1200 about 2 years ago. From get go I noticed the picture has a hazy feel to it when showing dark sceneries. I let this go until a month ago when this TV completely malfunctioned and could not be reset either. After talking to some tech guy it became clear, it is the main mother board and cost $400-$500 to repair. I decided to get another TV instead and send this to junk yard costing me $151 for dispose/recycling. BestBuy do not recycle TV's larger than 55 inch which is pouring more salt on the wound.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Poor blockage of background light
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality and sound are good but it’s does not filter out other lights in the room which is really annoying the background is almost like a mirror if I had known it’s doesn’t block out background light I never would have bought it, I’m very disappointed with this TV, I wish I could return it but it’s more than 15 days very upsetting Hollywood
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hollywood,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear about your issue with this TV. This issue is not a TV malfunction. Sunlight exposure can change the characteristics of your TV screen. For best picture quality, do not expose the screen to direct illumination or sunlight. In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
1000th review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sony. And I wanted to be the 1,000th review. That’s all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QledZep, Awesome! We're glad that you love this TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony. Jay
not to bright
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just got tv yesterday and i always a sony guy, not too happy with the brightness of tv. mite take back and pay the extra 600 to get sony x900h. compare to my samsung 55 7 series the lighting not too bright. watch alot of sports and movies want the full experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, Thank you for choosing and purchasing our Sony X800H Series LED 4K UHD Smart Android TV. We are sorry to hear that the TV did not meet your expectations. You can adjust the brightness of the TV by adjusting the picture settings. Press the HOME button, then select [Settings] — [Display & Sound] — the desired option. This will let you adjust the picture settings such as Brightness, Color, and Hue.
We want to make sure you are taken care of. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
Sincerely,
Carl
- Cons mentioned:Reliability
Do not purchase an XBR Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All buyers need to research at Sony Community, search for XBR. The main board on these TVs are failing after 2 years and Sony is not backing this product. Stay away from Sony! Mine lasted 2 years 3 months, a $2,000 TV will not stay on, reboots repeatedly. Sony's response to hundreds of customers is out of warranty. I will never buy a Sony product again. Go to the Sony Community and search for When is Sony going to issue a recall for these XBR Bravia bad Android TVs,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Skime219,
Thank you for choosing and purchasing our X800H Ultra HD Smart LED TV.
We're sorry to hear about what happened to this unit. We apologize for the inconvenience that this may have caused.
This is an isolated case that you can resolve by updating the software of the TV. The latest firmware(v6.4770) of this TV was released on 6/9/2020. If you still have the TV, please try to update the software to the TV. Follow the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/downloads/00016759
May we contact you to help and get more information? If so, please email the below information to Sony E-support that you can find on Sony’s official website.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Amazon Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thanks again for shopping Sony.
Sincerely,
Ja
Bigger doesn't mean better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box the screen has dark spots on all four corners of the screen. My x850e never had that problem. It's pretty noticeable. I regret replacing my old TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tony76ms,
Thank you for the feedback on your experience with your Sony X800H LED 4K Ultra HD Smart TV.
We appreciate your time sharing your reviews. We regret to hear you are experiencing a display issue with your Bravia TV. We value your input and appreciate the feedback. We would like to discuss this further to assist you.
The LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, you may notice uneven brightness on the TV when watching in a dark environment or when the screen is blank. This condition is normal and is related to a normal technological variance inherent to all LCD TVs.
If it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for more information.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00030311
We want to make sure you’re taken care of. Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for shopping Sony!
Sincerely,
Jess
Awful blacks. Worst TV I've seen in low light.
Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV looks pretty good in daylight, but when trying to watch in low light, it just blooms and leaks light all over the place. 4K is awful as the light bleeds from the letterbox area into the picture and makes it almost impossible to watch. Garbage for the price. So disappointed. Really wanted to like this. Because of the current situation, I'm most likely stuck with this lemon, Do yourself a favor and look elsewhere for a new TV. This model is not at all worth the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JimE,
Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV.
We’re so sorry to hear that you’re that this TV is not meeting your satisfaction level. Light leakage is not a common issue with our TVs.
We’d like to reach out to you and make sure that your TV is structurally fine. Then we can help recommend picture mode and settings based on the type of content you watch and where you are watching.
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Vincent
Delivery Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered on dec 27, we were told it will delivered in on Dec 4th between 7am and 1pm. We took off from Work and we waited only to received a call on this day saying it’s not available and it’s again delivery is scheduled for dec 11. This unprofessional to inform on the same day to let us it’s not getting delivered. Poor service Bestbuy! Raise your bars! Know the reason why people chose to buy from you, don’t let them down!
No, I would not recommend this to a friendDo not buy this TV! Backlight issue!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t not purchase this TV!!! I bought this tv as a gift for my mother and less than 3 years the tv just completely went black. Apparently there’s a backlight issue which has a red light that blinks 6 times and does not allow you to turn on the tv. I’m so disappointed. I am out of warranty so this tv goes in the trash. Wish I knew that there’s a backlight issue before I purchased.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mzlady,
Thank you for your review.
We sincerely regret to hear what happened. This is usually not the case and the experience we wanted you to have on our premium TV.
Some of the issues you are having can be fixed by following the troubleshooting steps provided on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00153674
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
We appreciate you and thank you for letting us help assist you.
Sincerely,
Romeo