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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1083 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, easy setup, price, color, and large screen of the 75" Class XBR X800H Series LED 4K UHD Smart Android TV. They appreciate the excellent picture and sound quality, user-friendly menu and navigation system, and affordability of the TV. However, customers are negative about its reliability, dead pixels, lagginess, Bluetooth connectivity, and weight. Some users have experienced issues with the TV breaking down after a few years of use, dead pixels on the screen, lagging performance, inability to connect to Bluetooth devices, and its heavy weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,083 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Love my new Sony Bravia TV!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Color, Easy to set-up. Beautiful picture. Best buy did a great job of recommending to us the perfect TV. They were good at delivering it on-time. This is my 5th Sony TV and I really am happy we move up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GrandmaB, Awesome! We're glad that you love this X800H TV. Good to hear that you appreciate the beautiful picture of this TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Cons mentioned:
    Dead pixels

    Rated 3 out of 5 stars

    Sony

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very heavy and bulky tv. Not even a year and got some dead pixels and white glows on the side when screen gets dark. But it is a good tv.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. The color is immaculate, the picture is crisp. The sound is so clear it's as if the people are in the room and the sound effects are wild. Best tv I've ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Britt, We're glad that you love this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 75” TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture. Easy navigation of smart TV, remote and apps. Recommend to use a blue ray instead of a dvd, picture can get washed out using DVD’s. Couldn’t add at&t tv app for some reason.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Budman,

      Great! You made the right choice with this TV! We really love to hear you like the ease of use and excellent picture quality of your new Sony Bravia TV. We apologize for the inconvenience. The TV has the Google Play Store app to download third-party applications. You can only download apps that are compatible with TVs. These apps may differ from apps for mobile devices. You can use the guidelines on how to download from this link: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-02_01.html?hl=installing+apps+from+the+google+play+store

      However, this unit supports Screen mirroring for iPhone and Android smartphones via Apple Airplay 2 and Chromecast built-in, respectively. You can cast your favorite entertainment and apps including AT&T app from your mobile device to your Android TV device. For instructions, refer to this link here: https://helpguide.sony.net/tv/husltn1/v1/en-003/05_04.html

      With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We value your input and appreciate the feedback. Thanks for giving the product a perfect rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Love my new tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new tv! It's perfect for the size of the room, with a great picture and easy to use controls. The Geek squad did a thorough and professional job installing it, and explaining the controls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jro69, Thank you for sharing such an excellent shopping experience. We are glad that you like your new Sony 4K TV, especially its picture quality and ease of use. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Good mid-range TV

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this TV for 8 months and have no complaints. It's a good mid-range TV, nothing fancy, since we only stream and view cable channels, no gaming. I read the instructions step-by-step to setup this TV with a cable box, sound bar, and rear speakers. Instructions were clear and everything worked the first time I used the TV remote to power on. We already have another Sony TV, so the menu options were similar. It was so much easier to setup this newer model Sony compared to our other older model (6 yrs ago). Customized the screen and speaker settings over the first few days and have been satisfied with our viewing experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CeeKay, thank you so much for the 5 Star review!

      We are incredibly pleased to hear you are happy and satisfied with the incredible picture quality, ease of use, and overall performance of our X800H.

      With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

      Thank you so much for your purchase and for trusting Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    This 75" TV is so cool!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony TV is great! Picture is superb! Sound is great! Easy to use remote and switch from cable TV to Netflix!! Still have to program Google and voice remote we haven"t tried yet. But we are loving it!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My buying experience was amazing! This tv is absolutely amazing! Picture is phoenominal! Size is perfect! Setup is easy, unboxing is a little tough but thats cuz its huge!! Love this TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Awesome,

      You made the right choice! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Very nice television.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent excellent Television. Very easy to use. Nice bright easy to see colours. Looks so good mounted over our fireplace with the brick background behind it awesome look so rich.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ImaBigDummie, we're glad you like our product. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    PAY FOR SONY- YOU WONT REGRET IT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV. We put this in the master bedroom and since we have the upgraded Sony X900CH in the living room, I was worried we would notice the difference. If you look it’s there, very subtle this is truly an amazing TV especially for the price. We are very happy. Great clarity and brightness as well as good volume feom the TV itself. I would definitely recommend to anyone looking for a TV this size. We had a Samsung that drive us nuts before this. We bought an LG and returned to next day as it was not a great picture. Sony has spoiled us ans we will stick with Sony! The longer warranty and better picture quality totally justifies the price!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MojaveGhost, Thank you for this amazing and detailed review! We're glad to hear you feel that the x800h is worth its price. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this TV almost a year ago. We absolutely love it! The picture quality and sound are amazing. Easy to navigate through the set up and control.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Natalya, We're glad that you love the picture and sound quality of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Quality TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value at the time. Great Picture. Remote is easy to use, easy to navigate the Smart Apps for different viewing. Warning - difficult/time consuming to mount, probably worth paying for the pros to do it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jake, Great! Thank you for the 4-stars review. We are glad that you like the features as well as its ease of use and picture quality. Good to know that your investment is worth it. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. We value your input and appreciate your feedback. We value your input and appreciate the feedback. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    TV upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 75” Sony TV is great. Watching sports and movies on this screen is great and my teenagers love the ease of going to hulu or Netflix. Well worth the money so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RCarter, Thank you for this amazing review! We're glad your investment is worth it. We're also thrilled to hear you like the huge range of apps available and you're having an enjoyable viewing experience especially when watching movies or sports with your new X800H LED 4K Ultra HD Smart Android TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful picture!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture and the setup to calibrate was very easy and informative. They guided me the whole way.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Solid TV especially when on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price its fantastic especially as an open box below $1000. Typical Sony good quality but overpriced normally. Yes there is better but you would have to spend more or get a no brand tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick, Thanks for the positive feedback! Good to know that you appreciate this great X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great video quality on TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The video on this TV is great. It is worth every penny from a picture quality perspective. The only complaint about this TV is if hooking up to a surround sound system you will need to buy a 4k streaming device to hook up to it as certain apps don't work very well with the surround sound. We had two apps have audio cut out and Sony said it was the fault of the surround sound and the surround sound said it was the fault of the TV. Buying a streaming device solved the issue. However, again given the size and picture of this TV it is still well worth the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, LivinginNEOhio312,

      Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback.

      Regarding the surround sound connection, you need to verify the connection and to install latest software update. In this case, please check the guidelines below.
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00020051
      https://www.sony.com/electronics/support/downloads/00016759

      We’re happy to help you troubleshoot as well.

      May we contact you to help? If so, please email the below information to [email protected].
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:

      Sony TV Model Number:
      Additional Information regarding your experience with the X800H

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great choice!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great I’m every way. Easy to use, nice UX and features. In addition, image is great for an up en space.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV during the black Friday special and I could be happier. Great picture quality, great features, easy to use and setup with other devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert, Perfect! Thank you so much for the 5-stars review and for sharing your amazing experience with our X800H LED 4K Ultra HD TV! We are extremely pleased it suits your needs and expectations! Good to know that your investment is worth it. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you so much for the feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Great TV for its price!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV gives great value for the price. Excellent Sound and picture clarity. Easy to use. Only observation for last 4 months is it seems to turn on by itself a couple of times.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi simmi, We're very grateful for this positive feedback! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luv the set pictures are out of this world Sounds like you are there. Setup was easy and the android features are very good and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dearstv, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our 75” X800H TV. We are glad that you like the features as well as its ease of use and picture quality. We always strive to deliver the best picture and sound quality with our TVs. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you so much for choosing Sony! -Jess Sony_US

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