Customer Ratings & Reviews
- Model:
- K77XR80
- SKU:
- 6578574
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 77" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024) highly for its exceptional picture quality and vibrant colors. Users find the TV very easy to set up. Some customers have expressed concerns regarding connectivity, specifically mentioning HDMI ports.
This summary was generated by AI based on customer reviews.
The GOAT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best TV I’ve ever owned. I used to be an LG fan, but after making the switch, I’ll never NOT own a Sony Bravia TV. It offers the best cinematic viewing experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosC, thank you for the amazing review! We're truly honored to hear that the BRAVIA 8 is the best TV you've ever owned. Making the switch from another brand and having it exceed your expectations means a lot to us! Delivering the best cinematic experience is exactly what we aim for, and we're so glad to have you as part of the Sony BRAVIA family! Thanks! Sincerely, -Jenn.
- Pros mentioned:Picture quality
Great picture
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, not happy with the intro when tv starts up. Otherwise, love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanT,
Thanks for sharing your review and experience with the BRAVIA 8. We're glad that you like the picture quality of the TV. Your feedback about the TV start-up is also appreciated. Thank you for choosing Sony!
-Ralph
Bravia 8 OLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to view in store. Delivered as scheduled. Did our own hookup and had no problems.
I would recommend this to a friend- Pros mentioned:Color
Great Sony tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great television. Only thing I would comment is it’s not very bright other than that colors are awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarshitB, Thank you for the 5-star review! We're delighted to hear that you find your new Sony BRAVIA 8 TV great.
To enhance the picture quality, we recommend adjusting the TV's picture settings to better suit your preferences. You can explore a variety of options like color, contrast, motion, and brightness that may significantly improve your viewing experience. This link might be helpful: https://www.sony.com/electronics/support/articles/00190409?utm_source
If you need any assistance in optimizing these settings, or if you have any further questions, we're here to help.
Additionally, if you’d like to discuss your concerns further, feel free to contact us directly. You can email the following information to [email protected], and we’ll be happy to assist:
Full Name:
Best Buy Username:
Telephone Number:
Additional details regarding your experience with the BRAVIA 8
Thank you for your patience, and we look forward to resolving this for you. Thank you for choosing Sony! -Maria
- Pros mentioned:Picture quality
This tv is amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pictures is so clear and amazing It's like you're right there in real life. With dolby atmos It's like theater sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanR, Thank you for the great review! We're delighted to hear you like the picture clarity, life-like images, and immersive Dolby Atmos surround sound of your Sony Bravia 8. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
sony xr80
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good tv, good processing but need to have content in hdr to maximize it's use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElieN,
You made the right choice! We're glad that you are enjoying the performance of the TV. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Picture quality
Sony Bravia 8
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. East to setup and good sound. Overall the picture quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmitJ,
You made the right choice! We're thrilled that you are enjoying the sound, picture quality, and user-friendly functions of the TV. Thank you for choosing Sony!
-Ralph
Gmads
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great knowledge of products and very friendly and attentive staff
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryM,
Thank you for your review! We're glad to hear you had such a positive experience with the staff at Best Buy. They are a valuable partner in helping our customers find the perfect Sony products to fit their needs.
Thanks for choosing Sony.
Best regards,
Eliab
Call center is horrible!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great...trying to call and talk to anyone at the store is absolutely horrible, you keep getting some call center in a far off country. Absolutely game ending for me...I will not buy anything from them again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevinH, thank you for your review! It's great to hear that you're enjoying the astonishing picture quality with deep blacks and high contrast of the Sony - 77" Class BRAVIA 8. We're sorry to learn about the bad experience you've had trying to reach the store. If need help with your new TV or have any questions, we're here to help, you can email us at [email protected] and please include:
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Picture quality
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv. Picture is great the sound quality really surprised me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinB,
You made the right choice! We're thrilled that you are enjoying the sound and picture quality of the TV. Thank you for choosing Sony!
-Ralph
Robert Friedlander
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv & fast delivery. Perfect transaction. I have purchased five tv's from Best Buy over the years & have been happy with all of them. I would highly recommend Best Buy for tv's & other products
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertF, Thank you for the 5-star rating! We're glad you had an amazing customer service experience with BestBuy. And it's great to hear that you're enjoying your new Sony BRAVIA 8. Thanks for choosing Sony! -Sam
Sony bravia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great smooth tv, cx service was excellent. Except the fact he left out “display tv”. Had to find our via receipt.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HomePod, thank you so much for the 5-star review! We're immensely pleased to hear you're enjoying the Sony - BRAVIA 8. Its smooth performance really shines thanks to the advanced OLED panel, fast refresh rate, and powerful Processor XR. Whether you're watching fast-paced action or your favorite shows, this TV delivers stunning detail, vibrant colors, and incredible motion clarity. We appreciate you being part of the Sony family! Regards, -Dominick
- Pros mentioned:Picture quality
Beautiful picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture, I could never get a TV to look like the displays in the stores but this one was it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuy,
Thanks for sharing your review and experience with the BRAVIA 8. Picture quality may vary depending on the source content. You have the option to adjust the settings of the TV to fine-tune the picture quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00245141
Hope this helps. In case you need further assistance, please email the below information to [email protected].
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
- Pros mentioned:Picture quality
Very happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture- super sleek. Best Buy installation was awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyC,
Perfect! We're thrilled that you like the picture quality and design of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Software
Hardware Issues and Poor Customer ServiceI
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. I purchased two of these open-item Sony TVs. The first had freezing issues due to a hardware malfunction, and the exchanged one had the exact same problem. A factory reset did not help. After spending over 5 hours chatting with Sony’s 3-level customer support system, they ultimately denied warranty coverage, claiming it was because I bought the TV at a discount. Best Buy had assured me that Sony’s warranty would apply—this turned out to be completely false. To make matters worse, the day after I returned the first malfunctioning TV, I saw Bestbuy listed it online again as an open item in EXCELLENT condition—at the same location where I returned it (with the tag “act fast, only 1 left”). This entire experience has been a complete nightmare and a huge waste of time. Save yourself the frustration and avoid buying Sony tv or any of those open-box units from Bestbuy. The hardware issues and lack of honest support make it absolutely not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, SLiang,
We are extremely sorry for the inconveniences presented with your BRAVIA TVs. We understand this is not the experience that our customer are meant to go through. We appreciate the feedback and we can pass the comments right to the appropriate department as Sony strives to deliver the best quality products.
Thank you for considering Sony products. Have a nice day
-DiegoV
Bravia Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good unit even though it is an open box. Geek Squad set it up and it is working fine
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichelleL,
Thank you for choosing Sony!
It’s fantastic to know that you’re enjoying your K77XR80 TV! We’re delighted to hear that Geek Squad was able to set it up for you and that everything is working perfectly. Thank you for sharing your experience with us!
Best regards,
-Fred
Great Bedroom TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect bedroom or darker room TV where extreme screen brightness is not what you’re looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leon, thanks for sharing your great experience with the Sony - 77" Class BRAVIA 8! The XR Processor in this TV controls over 8 million self-lit pixels to produce accurate real-world colors and it is fantastic to hear this has been an excellent choice for your bedroom! Thank you for trusting Sony. Regards, -Dominick
Price match ++
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was delayed because of Hurricane and then no power for 2 weeks. Your delivery side handled everything well. In addition you gave me the dropped price match thing which I really appreciate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkG,
Thanks for sharing your review and experience with the BRAVIA 8 TV. We're glad that delivery was handled professionally. Thank you for choosing Sony!
-Ralph
My best TV ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say enough...blackest black, awesome picture detail. Only negative: it sometimes comes back on once after it is turned off. Gremlins?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reacher2,
Thanks for sharing your review and experience with the BRAVIA 8. We're glad that you like the picture quality of the TV. It's unfortunate that the TV turns on by itself. For optimum performance, make sure that the software version of the TV is up-to-date. You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/articles/00032613
Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for choosing Sony!
-Ralph
Kay Herndon, MSN, RN, CCRN, CEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent service. The store staff as well a Greek Squad are awsome.
I would recommend this to a friend
