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Customer Ratings & Reviews

Your price for this item is $2,699.99
The comparable value price is $2,999.99

Customer reviews

Rating 4.7 out of 5 stars with 583 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 77" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024) highly for its exceptional picture quality and vibrant colors. Users find the TV very easy to set up. Some customers have expressed concerns regarding connectivity, specifically mentioning HDMI ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 583 reviews
  • Rated 5 out of 5 stars

    Above & Beyond

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony warranty customer service was awful. However, Best Buy stepped in and replaced the TV even though I was a week past the return deadline.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryM,

      Thanks for sharing your review and experience with the BRAVIA 8 TV. Sony's commitment to customer satisfaction is our top priority. Your feedback is extremely important to us and is very much appreciated. Good to know that you were able to get a replacement through your dealer. We hope you'll have a better experience with the replacement TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! I’m pleased so far. Haven’t had any problems so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CLPL,

      We're happy to hear you're enjoying your Sony BRAVIA 8! If you ever have any questions or need assistance, we're here to help. Enjoy your TV!

      Thank you for choosing Sony.
      -Maria Sony_US

  • Rated 4 out of 5 stars

    Good tv with wonderful features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is good in this price range. Sony always has dependable and quality products. The tv display is great, but lacks in sound quality, definitely need a speaker.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Venkata,

      Thanks for sharing your review and experience with the BRAVIA 8 TV. We're glad that you like the picture quality of the TV. Your feedback about its sound quality is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date.

      Sound quality may vary depending on the source content. Aside from adding a soundbar or audio system, you have the option to adjust the settings of the TV to fine-tune the sound quality depending on your needs. You may find these links helpful:

      https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_02.html

      https://www.sony.com/electronics/support/articles/00302857

      Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    FLAGSHIP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolutely awesome experience from just about all aspect of television.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheWiz, We’re delighted to hear you’re enjoying such an awesome experience with the Sony BRAVIA 8 TV. It’s great to know it’s delivering on all fronts for you! Happy watching and thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice if you can pay the price. Worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryG, we are so happy to hear that you are satisfied with the Sony - 77" Class BRAVIA 8. This particular TV has over 8 million self-lit pixels that are precisely controlled to produce pure black with high brightness, delivering a high quality picture. Thank you for choosing Sony. Regards, - Dominick Sony_US

  • Rated 1 out of 5 stars

    Issues with new TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the TV a month ago. 2 weeks ago I had a blurry line across the entire bottom of the screen. Turned it off, unplugged and rebooted it. Worked with no problem. Now 2 weeks later, same issue. I need help on what I should do? Can I return it? When you pay this amount for a TV you shouldn’t have this problem. Extremely frustrated.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffB, We apologize for the inconvenience and frustration this issue has caused. To address the problem with the blurry line across the bottom of your screen, we recommend the following these additional steps:

      Software Update: Ensure your TV's software is up to date. Sometimes, issues like these can be resolved with the latest firmware updates. REF: https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-77xr80/software/00343200

      Factory Reset: If the problem persists, try performing a factory reset on your TV. This can often resolve display issues. For factory reset steps, please refer to this link: https://www.sony.com/electronics/support/articles/00159487

      If neither of these steps resolves the issue, please contact our support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US for further assistance. They can provide more detailed troubleshooting steps or guide you through the process of repair or replacement if necessary.

      Regarding returns, please check the return policy of the retailer where you purchased the TV. Most retailers have a specific return window, and they can provide you with the best guidance on whether a return is possible.

      Regards,
      Sam Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Hdmi ports

    Rated 2 out of 5 stars

    Returned after 24hrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to take back after 24hrs because the EARC port failed. Only having two HDMI 2.1 ports was a pain as well. Great picture though

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerrickK,

      Thank you for sharing your experience! We're glad that you're satisfied with the great pictures of the Sony BRAVIA 8 TV. However, we're deeply sorry for the inconvenience that its EARC port has caused you and appreciate your feedback regarding the HDMI 2.1 ports.

      If there is anything else that we could do to help you, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
      Full Name:
      Best Buy Username:
      Case ID (If any)
      Telephone Number:
      Additional Information regarding your experience with the BRAVIA 8

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      Maria Sony_US

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Auto off

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps cutting off while watching all setting have been adjusted like it said

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JenaS, thank you for bringing this to our attention! We sincerely apologize for the inconvenience you're experiencing with your BRAVIA 8 turning off unexpectedly. To offer you personalized assistance, please send us an email at [email protected]. In your message, kindly include your name, Best Buy username, TV model number, a description of the issue, and your telephone number. We look forward to assisting you! Sincerely, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Best tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. I totally love it. I returned the 65" for the 77". Totally worth it. Thanks sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhengH,

      That's awesome!

      We're thrilled to hear you're loving your Sony BRAVIA 8 TV in 77" and that upgrading from the 65" was worth it for you. Thank you for choosing Sony! Enjoy the stunning picture and performance!

      -Maria Sony_US

  • Rated 5 out of 5 stars

    the very best service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one lasted 14 days but with the very best service from Best Buy love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi woody,

      Thanks for sharing your review and experience with the BRAVIA 8. We regret to hear about what happened to your first purchase. We're glad that you were assisted professionally. We hope you'll have a better experience with the new TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy and straightforward. Quirky interfacing with my Sonos

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertF,

      Thanks for sharing your review and experience with the BRAVIA 8. We're glad that you had an easy time setting up the TV. Your feedback about its compatibility with a Sonos device is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:

      https://www.sony.com/electronics/support/articles/00028577

      Hope this helps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tv is outstanding and the young man that helped me (Daniel ) was terrific with his assistance.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdwardR, Thank you for the 5 stars! We're glad that you had a wonderful experience with your Sony BRAVIA 8 TV purchase and with the service. Thank you for choosing Sony! -Maria Sony_US

  • Rated 5 out of 5 stars

    NEW TV!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was extremely helpful in helping us decide what kind of TV we needed. We absolutely love our new TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelissaE, Fantastic! You've certainly made a great choice! We're happy to hear that you love your BRAVIA 8 and you're satisfied with the superb service of Best Buy. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony OLED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with great resolution. Very good option for watching dark background movie or series

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenL,

      Perfect! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from sales thru installation with the Geek Squad. Very happy with the whole process

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasD,

      Great! We're glad that you were assisted professionally. You will definitely enjoy this amazing TV! Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia 8

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv and resolution is amazing don’t bravia 89

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveV,
      Thank you for sharing your thoughts on the Sony BRAVIA 8 TV! We're thrilled to hear you're enjoying the stunning resolution and overall performance. It’s great to know it met your expectations. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality.. and the size is give you a theater vibes at home

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DivyaG,

      Perfect! We're thrilled that you like the size and picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my father in law. He loves his new tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Solman94,
      Thank you for sharing your feedback! We’re so happy to hear that your father-in-law loves his new Sony BRAVIA 8 TV. It’s wonderful that this gift was such a hit!
      Thank you for choosing Sony, and we hope it continues to provide amazing viewing experiences! -Maria Sony_US

  • Rated 5 out of 5 stars

    BRAVIA 8

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT purchase, one of the best TVs I've ever bought. Totally worth the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AntonioP, Thank you for the 5 stars, and congratulations on your great purchase! We're thrilled to hear that you consider your new Sony BRAVIA 8 TV one of the best you’ve ever bought. With the XR Processor intelligently enhancing every scene by boosting color, contrast, and clarity in real-time, it’s indeed a worthy choice. Thank you for choosing Sony, and we hope you enjoy many more best viewing experiences with your new Sony TV! -Maria Sony_US

  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy quick drop off by Best Buy as always good customer car

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Vnyr, Thank you for your wonderful feedback! We are thrilled to know that you are satisfied with your purchase. We sincerely appreciate your perfect five-star review and your choice of Sony. - Romeo Sony_US

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