Customer Ratings & Reviews

Thank you for reaching out, ASTrazor64.

We are incredibly sorry to hear about the freezing issues you've encountered with your BRAVIA 8. We completely understand your frustration—at this price point, you deserve a seamless, premium experience, not the hassle of unplugging your TV.

Since this isn't the standard we aim for, we'd recommend checking for the latest firmware update in the settings menu, as these often contain stability patches. If you've already done that, a Factory Data Reset can often clear out "ghost" software bugs that cause freezing. If the issue persists, please reach out to our support team so we can look into a more permanent resolution for you. We want to get your 77-inch display back to being the centerpiece of your home, minus the stress.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi IsaacA, Thank you for your review. It's great that you had a professional experience on purchasing this TV. We're also glad that you find your Sony BRAVIA 8 TV great. Thank you for choosing Sony! Enjoy! -Maria

Hi ErickaP,

This is not the experience that we want you to have. This isn't normally the case with the BRAVIA 8 TV. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.

We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to [email protected].

Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:

Sincerely,
-Ralph

Hi MichaelV,

Thanks for sharing your review and experience with the BRAVIA 8 TV. We're glad that you like the user-interface and Google software of the TV. Your feedback about the TV screen is greatly appreciated.

The LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, you may notice uneven brightness on the TV when watching in a dark environment or when the screen is blank. This condition is normal and not a malfunction of the TV. Adjustments using the TV settings can be done to minimize this condition. It is also recommended to install the latest software version of the TV for optimum performance.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi KIMBERLY,

Thanks for sharing your review and experience with the BRAVIA 8 TV. Your feedback about its picture quality is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. Picture quality may vary depending on the source content. You have the option to adjust the settings of the TV to fine-tune the picture quality to your needs. For more information, please refer to these links:

https://www.sony.com/electronics/support/articles/00028577

https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html

https://www.sony.com/electronics/support/articles/00245141

Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi Printer,
Thank you for sharing your feedback, and we're truly sorry to hear that you're not as delighted with your BRAVIA 8 OLED as expected. We’d love to help make your experience better. If you have any specific concerns or issues, please let us know, and we can assist with adjustments or settings to improve your viewing experience. Please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 8.

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Hi AmandaB, We apologize for the inconvenience. This is definitely not what we wanted you to experience. May we ask for your case ID so we can review?

In the mean time, if you haven't yet, try resetting your TV. Disconnect all other external inputs and observe if your TV still freeze.

You may reach us back at [email protected] with the following details :



Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hello AidanM,

Thank you for considering Sony products.

We're truly sorry that the K77XR80 TV wasn't the right fit for you in terms of its size and price. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi Rock, Thank you for sharing your feedback. We're sorry to hear that your Sony BRAVIA 8 OLED TV didn't meet your expectations. Our goal is to ensure all our customers are satisfied with their experience, and we genuinely appreciate your input. To assist you better, we'd like to know also a bit more detail on the specific issues you are facing with the picture quality. For the meantime, we recommend o enhance the picture quality, we recommend adjusting the TV's picture settings to better suit your preferences. You can explore a variety of options like color, contrast, motion, and brightness that may significantly improve your viewing experience. This link might be helpful: https://www.sony.com/electronics/support/articles/00190409?utm_source Hope this information helps. If you need any assistance in optimizing these settings, or if you have any further questions, we're here to help. Additionally, if you’d like to discuss your concerns further, feel free to contact us directly. You can email the following information to [email protected], and we’ll be happy to assist: Full Name: Best Buy Username: Telephone Number: Additional details regarding your experience with the K77XR80 Thank you for your patience, and we look forward to resolving this for you! Sincerely, Maria

Hi FutureWarrantyReview,

This is not the experience that we want you to have. This isn't normally the case with the BRAVIA 8 TV. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.

We hope you'll have a better experience with the replacement TV. If you encounter any issues with the replacement TV or you need further assistance, please email the below information to [email protected].

Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:

Sincerely,
-Ralph

Hi Receiver,

Thank you for sharing your feedback with us. We are truly sorry to learn that your experience with the TV did not meet your expectations. At Sony, customer satisfaction is our highest priority, and your insights are invaluable in helping us enhance our products and services.

We sincerely hope that you will take the time to consider Sony as your brand of choice for your next purchase.

-Ralph

Hello Jo1988,

We are truly sorry to hear that your BRAVIA 8 TV, purchased just last November, has experienced a hardware issue requiring service. We understand how frustrating it is when a new product encounters a problem so soon after purchase, and we appreciate you reaching out to us.

We're glad to confirm that your TV is covered by our one-year warranty, and our service team is working to resolve this for you. We design our products for lasting performance, and an early hardware issue is certainly not the experience we want for our customers.

While it's rare for issues to reoccur after a covered repair, please know that our goal is your complete satisfaction. Should you have any further concerns after your TV is serviced, please don't hesitate to contact our customer support directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for your patience and for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi, ScottP,

it's great to know that you are having a wonderful experience with your Sony - 77" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024)! We hope you continue to enjoy your TV's high-resolution display for enhanced image clarity and detail, and the immersive sound the TV speakers can deliver.
We are sorry for the inconvenience encountered with the Best Buy reward points, we suggest to get in touch with BestBuy support for further assistance.

-DiegoV

Hi Catherine, We are sorry to hear that you are experiencing issues with your Sony Bravia 8 TV.

Here are some troubleshooting steps you can try to resolve the issue:

Perform a Power Reset:

Turn off the TV.
Unplug the TV power cord from the electrical outlet.
Let the TV remain without power for 60 seconds.
Plug the power cord back into the electrical outlet and turn on the TV.

Update the TV Software:
Ensure your TV software is updated to the latest version. Use the Sony remote to go to the help screen and check for a software update.

Check TV Settings:
If the TV turns on or off at regular intervals, check the settings for timers and auto power features.
Disable the On timer or Timer settings.
Disable the TV auto power on setting in BRAVIA Sync settings or HDMI CEC Settings

If you are using a cable box connected to the TV via an HDMI® cable, please set the Bravia Sync to OFF or use a CEC-less HDMI cable or adapter to prevent the TV from rebooting or restarting.

May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi JessicaH, we're genuinely sorry to hear that you've gone through those inconveniences and that your Sony - Bravia 8 is not powering on. This is not the experience we want you to have, here are some simple troubleshooting steps you can try:
1- Unplug the TV from the power for 2 mins and then plug it back in
2- Disconnect all external devices from the back and try a different power outlet
3- Try to manually turn on the TV from the power button located underneath the TV in the middle.
If after performing these steps the issue persists, please email the information below to [email protected] so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
We look forward to hearing from you again!
Regards,
Dominick