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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 793 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers appreciate the 77" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV's exceptional picture quality, vibrant colors, and ease of use. Many praise the OLED technology and its impressive contrast, although some mention the high price point as a drawback. A few users have reported concerns about the TV's reliability and weight. Other minor issues include the remote control and occasional screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 793 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Bravia XR A80L OLED - excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Great picture, vivid colors and nice scaled down remote! Highly recommend this!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, GoodDeal! We're glad you like your new Sony TV. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is very lifelike. The colors are sharp and I have had no problem with buffering

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreggC, Amazing! We're thrilled to hear that you like the life-like picture, sharp colors, and buffer-free streaming with your new Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Debbie Finley, owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color and sound. Connecting to internet was easy. Overall very pleased with out Sony 77" Bravia.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DebbieF, Thanks for the 5-star rating. We're glad that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 77" OLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. Great picture, great sound. Easy set up. Loyal Sony customer. Best Buy service is the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, KAYLEE! We're happy to hear that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great OLED!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Oled is definitely the way to go, and dolby vision on this TV is wonderful!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MattV,

      Thank you for choosing Sony!

      It's truly a pleasure to hear your positive feedback about the XR77A80L TV! We're glad to know that you're enjoying the OLED technology and the incredible Dolby Vision experience. Thank you for sharing your thoughts with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Oled, Picture quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Epic

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge upgrade from edge lit to oled, and I must say the size increase is equally respectable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Alex! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Best TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best TVs on the market now. Perfect image quality, easy to setup and use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, Arturh! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Oled, Picture quality

    Rated 5 out of 5 stars

    Sony 77” OLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible TV. Looked at various options for months including LG OLED’s and Samsung OLED’s and this was the clear winner

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinB, We're thrilled to hear that you are happy with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best OLED out there!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV checks all of the boxes and then some! The picture quality is amazing, even when streaming, which is all I am doing now that I've "cut the cord!" The apps run seamlessly and my Sonos speakers connected to the Arc input and played strong and smooth whether it was an action movie or news show! Don't hesitate to make this purchase! I was struggling between the LG and this one and I'm glad I went with the Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelJ, Perfect! We're very happy to hear that you're satisfied with your purchase. See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. Enjoy engaging cinematic content the way the creators intended with support for Dolby Vision, IMAX Enhanced, Netflix Adaptive Calibrated Mode, and more. With Acoustic Surface Audio+ and support for Dolby Atmos, hear true immersive audio with actuators that vibrate to produce sound from the entire screen perfectly matching the action. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Screen

    Rated 5 out of 5 stars

    Sony 77” OLED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture soooi amazing. However the screen turns black for 2-3 seconds during watching a show.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, JulietteC! We're glad that you are impressed with the picture and sound quality of the TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is very clear and crisp. Much better than my other sony. It is a little more expensive but worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryanZ, Thanks for sharing your experience with your Sony TVs. We're glad that you like your new one. Make sure to keep your device's firmware up to date to enjoy its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    SONY Bravia XR A80l OLED HDR 4 k 77 inch TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv upscaling is amazing in watching movies recommend tv color and sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bob1! Thanks for the 5-star rating. We're glad that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good pictures very clear and easy to use lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmirB, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Oled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv, quality of the blacks is great. Easy to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, JulienB! Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Good TV, but too dim for its price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony processing is very good, and the image clarity is exceptional. However the brightness of the screen is very disappointing on such an expensive TV, especially in game mode where your only options are deal with it, or turn on black light adjust and have everything washed out. Outside of game mode, SDR is also rather dim. The only times I was impressed by this TV was watching HDR demo content on Youtube that is meant to make a TV look good (like what they play in stores). I exchanged my A80L for an LG G3 and of course the difference is "night and day". I miss the built in Google TV, the Chromecast, and the integration with my Sony amp. Solid TV if you are ok with lower brightness levels.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt, Thanks for the positive feedback! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Big Screen prior to the Super Bowl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost everything is perfect about this TV. Every manufacturer should consider the various remote controls with which their TVs may have to interface. Not a knock on Sony at all. An example is turning off voice announcements of program content while using the channel guide. The internet content provider's remote should be considered if it overrides the television's remote.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KirkW, We appreciate the feedback. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Color, Contrast

    Rated 5 out of 5 stars

    Great price for a great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors pop on this TV. The contrast between light and dark are amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveG,

      Thank you for the purchase and we're glad to hear that you like the picture color quality and price of the TV. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture, easy to use, and love the google tv built!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmadorG,
      Many thanks for the 5-star rating! It's great to hear that you are having a great time with the exceptional picture quality, ease of use, and Google TV features of your XR A80L TV. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing Picture!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV picture is amazing! The sound coming out of this TV is the best sound out of any TV I’ve ever experienced. It only gets better when you combine it with a sound system. If you connect a high-end game system like a PS5 or Xbox series X you’ll need to go into the TV settings to make sure they are set to take full advantage of your game systems because the TV did not come that way out of the box for me. 

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, JahraW! We're glad that you are impressed with the picture and sound quality of the TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Huge!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge TV, excellent picture quality and color. So crisp! Best TV I've ever purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, CarolH! We're glad that you are impressed with your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US