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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 790 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers appreciate the 77" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV's exceptional picture quality, vibrant colors, and ease of use. Many praise the OLED technology and its impressive contrast, although some mention the high price point as a drawback. A few users have reported concerns about the TV's reliability and weight. Other minor issues include the remote control and occasional screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 790 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic tv at a decent price. The colors are mesmerizing and the features and customization are endless. Highly recommend this item.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RB1234,

      Very nice! We're glad to hear that you like the picture quality and features of the TV. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent Quality. No price match for open-box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV quality (Picture quality) was excellent. As it was an open-box item. It didn't have the stand and remote. But the quality of the TV was fine. At a low price now I can enjoy the same video quality as a new TV. But the problem is the price was reduced by more than 20% just after one day :( . I missed the discount and open-box items are also not eligible for price match.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MAKarim, Thanks for sharing your shopping experience. While we're glad that you like the picture quality of your TV, we're sad to hear that you're missing some of the accessories. Unfortunately, missing accessories from open-box items are not eligible for replacement. Regardless, we still appreciate your purchase. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV. Fast, responsive. Eye popping colors

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, KKHoliday! We're glad that you are impressed with the TV. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Tv. Picture is very clear, sound is very good although I connected to. Sony amplifier and bose speakers. Over satisfied with the quality of the tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KwameA, That's wonderful!

      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Oled

    Rated 5 out of 5 stars

    First OLED TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great oled TV. I was talked into purchasing this TV after speaking with a very knowledgeable sales associate. He was able to go over all my options and compared other TVs and exactly what I'm looking for and my expectations. The experience was really good and the kind of service you would expect shopping at Best buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, NASrev! We're glad that you are happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony hit it out the park!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing sound beautiful picture quality. 10 out of 10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the perfect rating, VirdalN! We're happy to hear that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Beautiful picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great tv, only thing I don't like is that I can't use smart view from android phone to cast directly to the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love watching sports on this. Easy to use. Great picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Winnie,
      Nice! Thank you for sharing your feedback and we are very happy that you like the image quality of our Sony XR77A80L BRAVIA TV. You will surely enjoy watching all the sports you love with our A80L. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My fantastic experience buying a television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this television. It’s the perfect size for my wall. The picture is outstanding but the help that I got in choosing this TV was excellent. I would definitely go back and buy my next purchase from Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RazorRamon, awesome! We're glad you love your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Best smart tv i had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have made the best choice buying this model, best color, picture quality, good sound like cinematic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pravee Amazing! We're delighted to hear that you are satisfied with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV. Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. We upgraded from as 55” Sony Bravia that is 12 years old that still works perfectly. So we decided to keep with Sony quality and upgraded to this 77” Sony Bravia OLED. We have it set up in our living room and it looks great. Picture quality is awesome. We have our streaming services through a Fire Cube but all the apps on the TV work as expected. We have a Sonos Beam for our sound bar so haven’t used the built in speakers. Has worked flawlessly so far and hope that it last just as long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Dadoffour! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    JPN

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony OLED TV has a great picture. The colors are fantastic and the night scenes are easier to see. Most TV night scenes are hard to view. Love my new TV. My husband has problems with his eyes and difficulty seeing the darker scenes on the old set but this set makes easier for him to see the picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesN, Thanks for the perfect rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Oled, Picture quality

    Rated 5 out of 5 stars

    One of the best tvs out there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, high quality, very good overall tv. Nothing comes close to oled

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickH, We're glad that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Blew Us Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a difficult choice between the 77" Bravia XR A8OL and an outstanding LD of comparable size but the Sony's picture quality and Sony soundbar combo sale sealed the deal. It looked huge at first - it's amazing how quickly these giants fit in with everyday life. Love the remote. Football looks amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, StephenR! We're glad that you are happy with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Superb quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV quality is great and it was delivered on time. It’s really good experience

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV I've Ever Owned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. I've never spent this much on a TV, but it was absolutely worth it. The picture is beautiful, I love watching movies on this thing. One of the best purchases I've made. I think my wife thought it was too big when I brought it home ;), but now she loves it just as much as me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, DukeBunswalker! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony BRAVIA XR OLED 77"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a Samsung Smart 55" and wanted a larger screen. I chose this because of the depth of color. The colors just pop! Great TV. It was delivered & mounted by Geek Squad's best/for sure! What pleasant & professional guys! Jason & Dillion. Great customer service. They deserve a big attaboy! Thanks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Wilma! We're glad that you are impressed with the picture quality of the TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    An excellent OLED TV at a reasonable price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality on this TV is excellent. I dinged it one star because it isn't the brightest OLED TV, and may not be the best fit for a brightly lit room. If you have a room where you can control ambient light well, this is a fantastic TV. Colors are accurate, and shadows contain plenty of detail. I can't comment on sound, as I have a home theater system, so I'm not using the TV's speakers. It works flawlessly with my PS5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh, Thanks for sharing your experience with the Sony A80L 4K OLED TV. While we're glad that you are happy with the picture quality, we're sad to hear that you are not fully impressed with its brightness. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Again, we appreciate your feedback regarding the brightness of the TV This can help us improve in the future. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd OLED TV by Sony. I upgraded from A80J 65" to A80L 77" for media room. This was only $200 more than the A80K at the time of purchase so it was a no brainer to skip A80K. The picture is stunning ans the colors are gorgeous. PS5 games look absolutely stunning with VRR. I have it paired with Denon AVR and Klipsch speakers for 7.1 surround

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SMAS, Great! We're thrilled to hear that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A very good TV for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is very good and its image has very realistic colors.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisM. It's our pleasure to hear that you are happy with the realistic colors on your new TV. This motivates us to continue making great products for all our consumers. Thanks for choosing Sony!. -Milton Sony_US

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