Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 793 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers appreciate the 77" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV's exceptional picture quality, vibrant colors, and ease of use. Many praise the OLED technology and its impressive contrast, although some mention the high price point as a drawback. A few users have reported concerns about the TV's reliability and weight. Other minor issues include the remote control and occasional screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 793 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nicetv

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent good tv appreciation this recommend for tipo jig person

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cuco1975, Thank you for the positive review! We're glad you're enjoying your Sony A80L. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    You should get this TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. No issues with it. Install was easy and hooking up all the gaming systems, sound bars, etc. was quite simple. The quality of the picture and sound is amazing. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanG, Amazing! We're very pleased to hear you appreciate the ease of installation, and excellent picture and sound quality of your new Sony A80L. Your recommendation means a lot to us! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. Enjoy engaging cinematic content the way the creators intended with support for Dolby Vision, IMAX Enhanced, Netflix Adaptive Calibrated Mode, and more. With Acoustic Surface Audio+ and support for Dolby Atmos, hear true immersive audio with actuators that vibrate to produce sound from the entire screen perfectly matching the action. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv, good processor and a great picture..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greeat choice

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this tv for over a year and its one of the best. Definitely recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome tv

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is awesome. Love the interface for apps and the video games look and sound great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lindy, Thanks for the 5-star rating! We're glad you are happy with your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is amazing. Clear great picture. Looked at several OLED including the LG c3 and also the mini LED 93l. Very glad I went with this one. Great picture!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the positive feedback, RaulO! We're glad that you are impressed with the picture quality of the TV. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Sony OLED A80

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my media room. Great color and true black. Would recommend to anyone looking to make the jump to OLED

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanB, Thanks for the 5-star rating! We're glad that you like your new Sony TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    77" Sony Bravia OLED

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 77" Sony Bravia OLED is gorgeous! And Ruell was the very best technician who has ever come to my home in the 82 years of my life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, CarolynP. We're glad you are happy with your new TV. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 77 “ tv

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is amazing, has some issues connecting with Sony sound bar , but have been really happy with it. Would buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, Thanks for the 5-star rating! We're glad you like your new TV. To connect your soundbar, kindly check the link below : https://www.sony.com/electronics/support/articles/00231989 Make sure to follow the steps depending on the type of connection.Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Purchase

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Perfect above the fireplace! Sony always has the best TVs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennethR, Thank you for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing OLED tv

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an amazing tv with excellent picture and audio quality. It is one of the best OLED tvs out there. Totally recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Usman, Glad you like your new XXTVXX. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Beautiful picture

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture! Easy to set up Best TV that I have owned

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, RandyR! We're glad that you are all set with your new Sony A80L 4K OLED TV. Our pure black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Love My Sony

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv; many ways to set picture, can follow info with online videos for preferred settings. Using Sony soundbar for sound setting. Enjoying this tv very much

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, MarW! We're glad that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Sweet TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV in every way. Colors are beautiful and many options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bubba, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV - never going back from OLED

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I love watching TV on this and love the picture quality and sound. Never, ever going back from OLED and Best Buy made the process so smooth!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RafiaZ, Thank you for the positive review! We're glad to hear that you love the amazing picture quality of your new Sony A80L OLED TV. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful Picture !!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV!! The picture pops out at you, very beautiful colors and clarity! Definately recommend! The speakers coming out of the whole Tv screen is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thanks for the 5-star rating. We're glad that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Surpassed expectations

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv performance is excellent. It gets super bright with vibrant colors that stand out to create breath takingly beautiful images. At 77 in it is a great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Perfect, JoeB! We're glad that you are impressed with the new Sony A80L 4K OLED TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sonny OLED is a Game Changer!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the way this tv looks and sounds! It's a game changer for movie night. We are looking forward to football season as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulieW, Thanks for the 5-star review. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice tv

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv the picture is excelent and the bolume is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WaielS, Thank you so much for the 5-star review! We're glad that you're satisfied with the excellent picture, and great sound of your Sony BRAVIA XR A80L. Thank you for choosing Sony! Happy viewing! -Maria Sony_US

  • Cons mentioned:
    Reliability

    Rated 4 out of 5 stars

    Its ok, just has its bugs

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV, can crash just like a cell phone and the google voice assistant works when it wants.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey PeterE, thank you for your review regarding the XR77A80L. We appreciate your feedback. Regarding the concerns you've mentioned your TV crashing and issues with the Google voice assistant, here are some points that might help:

      1. TV Crashing: If your TV is crashing frequently, it could be caused by a software issue or insufficient memory. We recommend checking for any available software updates and performing a power reset. This can often resolve stability issues.

      2. Google Voice Assistant: The Google voice assistant should work seamlessly if your remote control supports it and is properly set up. Ensure that:
      - The voice control function is turned on.
      - Your TV is connected to the internet.
      - You are using the correct microphone settings on your remote.

      If you continue to experience problems, consider following the troubleshooting instructions provided in our support articles. If the issues persist, please get in contact with us via email to provide you better assistance on this matter. Send your name, username, model number, issue, and telephone number to [email protected].

      Support articles:
      https://www.sony.com/electronics/support/articles/00028577
      https://www.sony.com/electronics/support/articles/00109227

      Thanks for choosing Sony!
      Gus Sony_US

Sponsored