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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 790 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers appreciate the 77" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV's exceptional picture quality, vibrant colors, and ease of use. Many praise the OLED technology and its impressive contrast, although some mention the high price point as a drawback. A few users have reported concerns about the TV's reliability and weight. Other minor issues include the remote control and occasional screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 790 reviews
  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Worked great for 18 months

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture. Would be 5 star review but TV started randomly turning off after about 18 months. Thank goodness for protection plan, exchanged without issue

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JasonJ, thanks for posting your experience!

      We're so glad to hear you're enjoying the beautiful picture on your A80L! It's fantastic that you were able to experience the visual quality we strive for.

      We're genuinely sorry to learn about the issue you encountered with the TV randomly turning off after 18 months. While we design our products for long-term reliability, we understand that unforeseen issues can sometimes arise. We're very relieved to hear that your protection plan allowed for a smooth and issue-free exchange.

      We appreciate your feedback and hope your new A80L continues to deliver an outstanding viewing experience for years to come.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors and sharpness and clarity of the picture is absolutely amazing on the television .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, AnitaJ! We're glad that you are impressed with the picture quality of the TV. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    First OLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this TV! It’s my first OLED! Picture is out of this world!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeithP, That's awesome! We're glad you like your new Sony OLED TV. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very nice TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed this TV, and I am still learning different settings, but the picture quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're glad you're happy with your purchase, Chbh. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal clear bright pictures. Great sound. Theatre living

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelissaH, Amazing! We're very happy to hear you like the crystal clear display and great sound quality of your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture. It was a little pricey but it was worth it. Picture is so clear it's almost like being live

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the positive feedback, MichaelP! We're glad that you like your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Quality View Of TV that I’d ever watch in my whole life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, Thang! We're glad you like the picture quality of the TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Def worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic t.v. was shocked as to how good it was when I got it home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VSOP, Thank you so much for leaving us such a wonderful review of your new BRAVIA TV! We're really delighted to hear you love everything about your Sony A80L and you are having an enjoyable watching experience with this great OLED TV. You chose the best TV brand! Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Works well for where we are using this one. Easy to install and setup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnL! Thank you so much for your wonderful review! We are truly honored to hear that you are satisfied with the XR77A80L TV. It’s great to know that you found it easy to install and set up.
      This model offers stunning visuals and immersive sound, making it perfect for any viewing experience.

      Thank you for choosing Sony and we hope you continue to enjoy your new TV!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture and Sound

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great TV with amazing picture and surprisingly good sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhilipL, we're glad you like the picture and sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia OLED 77”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is absolutely amazing! It was more than we could have possibly imagined! Love it so much!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobinC! Thanks for the 5-star rating. We're glad that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful TV! The colors in picture are beautiful!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DebraD, we're glad you are enjoying the picture quality of our A80L. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this OLED!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality. The tv picture is impressive and black levels are hard to beat. Couldn’t be happier!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, GarrettJ! We're glad that you are happy with your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Oled

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first oled tv and it is fantastic. I’m very happy to have bought this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Toolfan, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV I have ever owned. Amazing picture!! Upgraded from a 5 year old 65” Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Jason! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Crai Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Makes life more vivid and enjoyable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Color and resolution are so nice to watch especially for 4k video and game. I love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's amazing, Butchy! We're happy to hear that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Dream tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new TV, the quality is the screen and the sound of the speakers are the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, Gamboa79! We're glad that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Love it so far. The sound quality is also very good and it looks good in any room

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CalebR! Thanks for the 5-star rating. We're glad that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Color

    Rated 3 out of 5 stars

    Great Screen Size, not the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently the TV is “better” than my previous OLED (SONY A8H). But the motion smoothing is still very juddery. As far as brightness is concerned, stats show this TV to be is supposed to be about 10% brighter than previous Sony OLEDs and I know I have a bright room, but I dont think that an OLED is the best option for general use at this point. If I had to purchase again, I might have opted to get a Mini LED TV instead. I really like sony, but this Experience feels like an over priced model and that this will be the last of Sony’s use of an LG panel. We’ll see if I change my mind in a month.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 0abe, We appreciate the feedback. This can help us improve in the future. Thanks for choosing Sony. Enjoy! -Craig Sony_US

  • Pros mentioned:
    Picture quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing tv

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is amazing, smart feature work very well. And runs my games from my ps5 perfectly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Jtdt! We're glad that you are happy with your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

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