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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 793 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers appreciate the 77" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV's exceptional picture quality, vibrant colors, and ease of use. Many praise the OLED technology and its impressive contrast, although some mention the high price point as a drawback. A few users have reported concerns about the TV's reliability and weight. Other minor issues include the remote control and occasional screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 793 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    10 thumbs up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture. Watching march madness in heaven.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarcyG,
      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Worked great for 18 months

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture. Would be 5 star review but TV started randomly turning off after about 18 months. Thank goodness for protection plan, exchanged without issue

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JasonJ, thanks for posting your experience!

      We're so glad to hear you're enjoying the beautiful picture on your A80L! It's fantastic that you were able to experience the visual quality we strive for.

      We're genuinely sorry to learn about the issue you encountered with the TV randomly turning off after 18 months. While we design our products for long-term reliability, we understand that unforeseen issues can sometimes arise. We're very relieved to hear that your protection plan allowed for a smooth and issue-free exchange.

      We appreciate your feedback and hope your new A80L continues to deliver an outstanding viewing experience for years to come.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Quality Sony OLED Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of this tv is awesome. Really immersive pictures and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5 star rating, DigitalHead! We're happy to hear that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Movies are better for sure

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its amazing. A little too big for the living room but getting used to it just fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lynlyn, Great! We're thrilled to hear that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Service and Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer Service was great. The T.V. was delivered on date planned. Recieved a call prior to delivery. I even tipped the delivery workers. The picture quality of the 77" Sony is beautiful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, RickN! We're glad you are impressed with the picture quality of your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. It’s exactly what I wanted. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, RickE! We're glad that you are happy with your new Sony OLED TV. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Oled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this television. The picture quality is exceptional.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, EdreniaW! We're happy that you are impressed with the picture quality of the TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    77in tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv ever! The picture quality is awesome! Loving it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephM, Thanks for the feedback! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love my new Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Sony TV, it has a very nice picture!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShawnA,

      Perfect! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Works well for where we are using this one. Easy to install and setup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnL! Thank you so much for your wonderful review! We are truly honored to hear that you are satisfied with the XR77A80L TV. It’s great to know that you found it easy to install and set up.
      This model offers stunning visuals and immersive sound, making it perfect for any viewing experience.

      Thank you for choosing Sony and we hope you continue to enjoy your new TV!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Bravia A80L

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 50’ LED to this TV, life changing. Worth every cent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right move, JesseC! We're glad that you are happy with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    SonyOLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice 77" TV. I really enjoy watching it in our family room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Perfect, SanDisk! We're happy to hear that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Sony still the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as seen on the floor, nice slim frame and brilliant color

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right pick, MichaelC! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is overpriced but its very hard to match that picture

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, KeithM! We're glad that you like the picture quality of the TV. As for the price, you may ask your dealer for discounts or promos. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love my Sony!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Sony TV! It looks like I'm in the movie theater every day!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GinaN, Thank you for sharing your feedback and we are very happy that you like the image quality of our Sony XR77A80L BRAVIA TV. You will surely enjoy watching all the sports you love with our A80L. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this television the quality is amazing I would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, AnacletoL! We're glad that you are happy with your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is so clear. It really enhances my viewing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CruzR,

      Thank you for the 5-star rating! We're happy to hear that you like the clear picture quality of the TV. We appreciate the positive feedback and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great pix

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this tv. The picture quality and clarity is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DebR, Perfect! We're thrilled to hear you love the amazing picture clarity of your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV !!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Worth the money for sure !!! This is the best TV I have owned by far !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LarryN Awesome! We're glad that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV with multiple Apps and outstanding picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WinstonJ! Thanks for the 5-star rating. We're glad that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

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