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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 793 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers appreciate the 77" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV's exceptional picture quality, vibrant colors, and ease of use. Many praise the OLED technology and its impressive contrast, although some mention the high price point as a drawback. A few users have reported concerns about the TV's reliability and weight. Other minor issues include the remote control and occasional screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 793 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great pic and the size is exactly what I wanted

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, TonyaP! We're glad that you are happy with your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Bravia 77" TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase, excellent product, respectful and friendly delivery people. Product delivered as scheduled - would definitely shop at Best Buy again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryG,

      Thank you for the 5-star rating! We're glad to hear that you like your new Sony TV and had a great experience with our customer service. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    One of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great TV. Setup was simple and the picture is perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnL, Amazing! We're glad that you like the ease of setup and picture quality. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    TV 77" 4K OLED SONY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really nice and beautiful colors. Thank you very much....

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaiP, We're glad that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my TV!! The picture is great. I recommend Tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayM, Amazing! We're glad that you love the picture quality. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    77 is not too Big!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Picture quality of any Brand , set up was simple

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bono, Excellent! We're glad that you like the picture quality and ease of setup. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality Purchase. Good colors and pictures.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoodCustomer, Amazing! We're happy to hear that you are enjoying the picture quality. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality, full of features, works great with PS5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielO, Awesome! We're thrilled to hear that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 77 inch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, very good, worth purchasing again, good picture

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StewartT, Awesome! We're glad that you are satisfied with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality Very happy with this tv Sony is way to go

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DorothyS We're pleased to hear that you are satisfied with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Amazing TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing colors. I’m very happy with this purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonV, Awesome! We're glad that you are satisfied with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Recommend!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very responsive. High quality picture. Great with PS5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ptttt, Excellent! We're glad that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv!!! It's amazing and the quality is so good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ethan, Amazing! We're pleased to hear that you are enjoying the overall quality of your TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV Fantastic TV does everything you would want !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesM, Awesome! We're happy to hear that you are satisfied with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    LM

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anyone looking for something high-end this is the family for them. This TV has everything you want.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LidiaZ,

      Thank you for the 5-star rating! We're glad to hear that you like your new Sony TV. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Rated 5 out of 5 stars

    Second Bravia OK

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The review is for the SECOND Bravia I received. The first Bravia was terrible. The picture and sound sometimes blacking out. Watching it was horrible. I went to Best Buy and explained the problem. Yesterday I received a new Bravia and it is wonderful. I will not rate the sound because I have a separate sound bar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quarksunite, We're glad that the replacement TV works well. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Heavy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful, gigantic PITA to mount. Maybe pay for professional mountain. Way heavier and harder to mount than other LEDs I've had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FredB, Great! We're glad that you like the picture quality of your TV.  We'll take note of your feedback with regards to the TV weight. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great In-Store Experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic customer service in the store --- guided us right through the many choices to the perfect big screen for us -- much appreciative and we LOVE it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We appreciate the 5-star rating, KimP! We're glad you love your new purchase. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    BEST T.V

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I’ve ever made! This was my first big girl purchase and it was completely worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Girl, we're glad you like your new TV! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a nice TV. Clear image. only wished the tv remote control will work with dish.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, MyraA! We're glad that you are happy with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

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