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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 793 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers appreciate the 77" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV's exceptional picture quality, vibrant colors, and ease of use. Many praise the OLED technology and its impressive contrast, although some mention the high price point as a drawback. A few users have reported concerns about the TV's reliability and weight. Other minor issues include the remote control and occasional screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 793 reviews
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased during Black Friday 2023, great tv, been a sony bravia owner for over 20 years. I always come back to Sony in the end after seeing whats out there. Maybe i am old school and stick with what i know!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricM,
      Wow! Thank you for your purchase and we appreciate you for being with Sony for over 20 years. We're glad that you still appreciate and pleased with the quality of our TVs. Thank you for always choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good almost too good to were you can see make up flaws and can get irritating

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamanthaE, Thanks for the feedback! We're glad that you are impressed with the picture quality of the TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    I suppose I got a dud.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely gorgeous picture. No doubt about that. After a month and a half of use the TV completely failed. No power. No blinking lights. No sound no nothing. I am in the process of replacement through Sony because my one month return was out with Best Buy. Huge disappointment to say the least. I am hoping that this failure does not represent the overall quality of build and reliability of this TV.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian, Thanks for sharing your experience with us. We're sad to hear that your new Sony TV failed. However, we're glad that you were assisted by our support team. Let us know if you need further assistance. You can reach us at [email protected] with the following details :

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the unit:

      We are sorry for the inconvenience and hope to speak to you to resolve any matter.

      Sincerely,
      -Craig Sony_US

  • Rated 5 out of 5 stars

    Crisp image of your network is 4K

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted to keep my regular Netflix streaming because its free from T-Mobile. Not thr best quality resolution, but you choose to upgrade to 4k, then its worth spending on this big boy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jamal, we're glad you are enjoying your new TV! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great picture quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv to replace my Sony 4K TV from 2016. Huge difference stepping up to the OLED.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, JayReid! We're glad you are impressed with your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Dark picture.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From going to an LGC1 to this TV (A80L)…this was much “darker.” I didn’t like it so much that I returned it. Remote was very strange and the remotes should be backlit and I’m not sure why they aren’t but manufacturers should start producing those. Regardless, I’m happy for Bestbuy and standing by their products.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DontBuyLg, Thanks for sharing your feedback regarding the picture and remote! While we're glad that you are happy with your dealer's services, we're sad to hear that the you are not happy with the picture setting of the TV, causing you to return it. Our pure black OLED TV is powered by Cognitive Processor XR™ that delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. We hope that you'd still consider our other TV models in your future purchases. Thanks and regards! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Bravia TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the 83 inch last year now I have the 77 and love it! Best tv I’ve ever had

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Willie! We're glad that you are enjoying your Sony TVs and we appreciate your support and love for our products. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    SONY 77

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT QUALITY AND VALUE. IT EXCEEDS MY EXPECTATIONS.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HOBOKEN,

      Thank you for the 5-star rating! We're glad to hear that you like the quality of the TV. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Can’t beat oled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking tv. Apps are ok, but with a 4k Apple TV it looks awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, DjGetdown! We're glad that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony is the BEST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tv, impressive panel and technology. The free Sony core movies are also a plus. Hands down a great tv for any type of programming

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Modesto, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Satisfying customer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person lead me in the right direction for my choice of televisions. The picture and features went beyond my expectations. I cannot thank him enough and the company that manufactured that product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's perfect, ThomasG! We're glad that you are happy with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Incredible TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debated between this A80L and the LG C3. Ultimately chose the A80L because I prefer the Google OS and pairing it with a PS5. Could not be happier, jaw is on the floor everytime we turn it on!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt, You made the right pick! We're glad that you are happy with your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv I love it I have it in the living room and everybody always compliments how it looks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YalitP, Thanks for the 5-star rating! We're glad that you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for living room area, Enjoying the view

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, SreenivasA! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony Tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV I only returned because I wanted the 83".

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrButtToot, Thanks for the positive review. We're sad that you have to return it but we're glad that you opted for the bigger one. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was met by a salesman that was very knowledgeable about all of the TV's. I thought I received a good deal. They delivered the TV to my house and carried it down into my basement. Very professional. Thank you,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miketv Excellent service! You will also love our A80L TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Movie King

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Sony OLED!! Outstanding processor combined with beautiful colors. Movie lovers dream and a gaming beast as the icing on top.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HenryO, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Great TV for night viewing.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a really great TV. Viewing at night is amazing. If you have a bright room like we do, you need to realize that the brightness is a problem during the day particularly watching sports. You can use the Vivid setting but it distorts the colors. If you have a really bright room and watch the TV more during the day, go for the mini LED version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for sharing your feedback/inputs, Jonathan! We're glad that you are happy with your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new TV and crew that installed it. Everything went perfect. Thanks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LG50, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    The best TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Splendor, more than splendor, color update, I liked it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, RanaJ! We're glad that you like the picture quality of the TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

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