Customer Ratings & Reviews
- Model:
- XR77A80L
- SKU:
- 6543910
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the 77" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV's exceptional picture quality, vibrant colors, and ease of use. Many praise the OLED technology and its impressive contrast, although some mention the high price point as a drawback. A few users have reported concerns about the TV's reliability and weight. Other minor issues include the remote control and occasional screen issues.
This summary was generated by AI based on customer reviews.
Good tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very good nice tv, but the wifi signal dont work very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairCC, Thanks for the feedback. We're glad you like your new TV. Make sure that your TV is close to your router to avoid internet issues. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Picture quality
Cool marketing but just okay OLED.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an average OLED TV. Standard brightness, standard crispness, color is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS, Amazing! We're pleased to hear that you like the picture quality of your TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
Great tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a small issue with volume adjusting on its own, may have been a fluke only happened once so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill, Thanks for sharing your experience with the Sony A80L 4K OLED TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. We apologize if your TV's sound is adjusting on its own. This is definitely something we didn't expect to happen on our premium models. Kindly check the remote control. Make sure that there are no jammed buttons. Make sure as well that your TV has the latest firmware version. This can help resolve any performance issues. Thanks for choosing Sony! -Craig
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade from my previous TV. Geek Squad installed. Very professional and courteous
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Indeed a happy customer. We're glad that you were assisted professionally by your dealer. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thanks for choosing Sony! -Craig
Customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service at the store and a great delivery service as well !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SurielA, Thanks for the positive feedback! We're glad that you are happy with the service from your dealer. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig
Our New TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow amazing tv, we are so pleased with our purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanL, Awesome! We're very happy to hear that you're satisfied with your purchase. See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. Enjoy engaging cinematic content the way the creators intended with support for Dolby Vision, IMAX Enhanced, Netflix Adaptive Calibrated Mode, and more. With Acoustic Surface Audio+ and support for Dolby Atmos, hear true immersive audio with actuators that vibrate to produce sound from the entire screen perfectly matching the action. Thanks for choosing Sony! -Sam
Goofy mounting holes for wall mount
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rear Mounting of tv forces the television to be mounted quite higher than normal. Mounting holes are irregularly NOT centered to the back panel of display
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottS, Thank you for your review. For mounting we recommend using our SU-WL855 which is designed for the XR 77" A80L TV. Thank you for choosing Sony! -Carl
Returned for an LG
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned Sony A80L for LG C3 due to lack of available HDMI 2.1 ports ( only 1 because second has to be used for arc sound bar and other 2 ahre hdmi2.0, LG has 4 hdmi 2.1) which for a $2700 TV is insane. I have ps5 and xbox series x so i was only able to have one console running 120 hz 4k. Bad motion processing, where it looks like people or objects moving is blurry all the time no matter what motion settings used. Picture was unimpressive coming from a 2020 LG OLED ( also has 4 hdmi 2.1 ports). Don’t waste the money. Buy an LG OLED. The fact i went through the pain of boxing back up a 77 inch tv and driving it back to the store should tell you something. Sony a80L also has no game bar you have to buy the a95L to get it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, Thanks for sharing your feedback/experience with the Sony A80L 4K LED TV. We're sad to hear that you are not impressed with its features and performance which led your to switch to other brand. We take this as feedback as it can help us improve in the future. Again, we apologize for the inconvenience and we hope that you'd still consider our other products in your future purchases. Regards, -Craig
SONY BRAVIA XR OLED 4K
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good now but the brightness is already on 100%
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LeeB, Great! We're glad that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
Price too high for what your getting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV in my opinion is not worth the money . Black scenes are way too black where you cant even makeout whats going on . If your in a bright room its bad and if you look from the sides of the tv and not straught forward its bad .
No, I would not recommend this to a friendToo Dim for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this TV. Too dim for my taste even on the brightest setting. Got a Samsung S90 and a huge difference in brightness.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JRO5 ,
We're sorry to hear that our Sony XR77A80L did not meet your standards when it comes to TV brightness. We appreciate you on trying our TV and we are optimistic that you will consider Sony again in your future purchases.
Regards,
Marco
Piece of Crap - I got a Sony Lemon
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of CRAP - I got a Sony Lemon! On several occasions I have a green screen covering the whole TV screen. I have to unplug the TV and restart it and hope the green screen does not re-appear again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Poppy, We truly apologize for the inconvenience. This is definitely not the experience we wanted you to have. Allow us help you resolve this issue.
Does the screen turn green when watching from streaming apps? Does it appear when watching from your external input devices?
Try disconnecting all your input devices and perform power reset on the TV. Observe if the issue still exist. If yes, check if your TV has the latest firmware update. If the issue still exist, kindly perform factory reset on the TV.
If you need further assistance with your device, you may reach us at [email protected] with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
New sony tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a lot darker than i wanted. It also goes black and you need to back out and go back into what you are watching
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD, Thanks for sharing your experience with the Sony A80L 4K OLED TV. There are preset picture settings available in the TV menu that you can choose from depending on your preference. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Not impressed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to mount on wall. Very easy to set up and use. The picture quality was very dark.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JRod14, Thanks for the feedback! We're glad you are all set. As for the picture, there are various settings that can be configured in [Picture] settings to improve the overall picture quality and the viewing experience on your Google TV. More information about the picture adjustment settings of the TV can be found on the link below:
REF: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
Hope this helps. Thanks and regards, -Craig
Great picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is awesome but I bought it with a sole intention to use it with my xfinity app but Sony and xfinity have a conflict of interest with each other that was never mentioned in a 4 thousand dollar purchase.you absolutely have to have the cable box before it will work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FredP,
We are really sorry if our XR-77A80L didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Regarding the Xfinity app, unfortunately, this application is not natively supported in the Google Play store of the TV. As an alternative, if your phone or tablet supports Chromecast, you can simply use this feature from the Xfinity (Comcast) app to cast the content to this TV. To learn more about the Chromecast built-in (Google Cast) of the A80L, check out the following articles:
https://helpguide.sony.net/tv/kusltn1/v1/en-003/05_04.html
If there's something we can do to help or you may need an information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thank you for your purchase.
Sincerely,
-Craig
Do Not Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy if you are looking for a Dual Audio Output TV, for simultaneously listening through an external soundbar and headphones. Although advertised as having this capability, it does not work if your Soundbar connects with HDMI ARC/eARC, which most new Soundbars have. If you use a converter to convert the HDMI ARC/eARC to Optical you can get the dual audio to both the Soundbar and Headphones, but you lose any ability to control sound with the remote control and have to control the sound through your Soundbar app on your phone. I spent hours on Sony Chat to trouble shoot this issue with no resolution. Do not spend your money on this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieH, Thanks for sharing your experience with the A80L 4K LED TV. We're sorry to hear that this TV did not meet your expectations. The TV's specifications are available on our website and the functions and features you are looking for are beyond the capabilities of the TV. However, we would appreciate if you can share us some of the work around that help you with your concern.
Should you need further assistance, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number: Issue:
Telephone Number:
Sincerely,
-Craig
Sony Bravia OLED too dark. Bad choice.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good until every dark scene. The TV is simply too dark. We were going to return and get the LG G3, but realized that there is a 15 day return window. I recall having a longer (I.e., acceptable) return period at Best Buy. That one slipped by me. Never again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GregoryB,
We are really sorry if you're having an issue when watching dark scenes with your XR77A80L. We understand this is not the experience we want for you. We'd love to help you isolate this problem. To start, if you haven't already, we suggest updating your XR77A80L firmware to the latest version. This update enhances the TV's functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80l/downloads
And while we are not sure what device/streaming application you are watching, you may try adjusting the picture settings such as brightness, Contrast, Color, etc. of the TV according to your preferences and see if it improves your overall viewing experience. For more details, please refer to the following links:
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html?hl=adjusting+picture+settings
https://helpguide.sony.net/tv/kusltn1/v1/en-003/08-02_04.html?hl=adjusting+picture+settings
You may also try adjusting the light sensor of the TV which optimizes the brightness of the TV according to ambient light.
• Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
I hope this helps.
We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Average quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not perform like showroom after two geeksquad home apps..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Theodore, Thanks for the feedback. We're sorry to hear that you are not fully impressed with the TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. We'd like to know what settings you are trying to set or what features are you trying to explore so we can help.
You may contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for choosing Sony! -Craig
Best (Worst) Buy awful customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is the worst customer service, scheduled for delivery, app gave me delivery date, delivery date came in and it was late, I call Best Buy and they tell me it will deliver later that day, two stops, then, driver call me that he doesn’t have the TV or help to install and that I have to call Best Buy to reschedule, I call Best Buy 5 times and open a case, 2 days pass and no scheduled delivery. Wasted a day of work waiting for the TV and now I have vacation commitments that Best Buy is preventing me from having. Worst customer service! Buy your devices elsewhere
No, I would not recommend this to a friendBig C
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the tv screen to be too dark. The picture wasn't close to being as clear as the display in the store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CraigoryP, We regret to hear that the picture quality of the Sony A80L did not meet your expectations. This is definitely not the news that we would like to hear. There are various settings that can be configured in [Picture] settings to improve the overall picture quality and the viewing experience on your Google TV. More information about the picture adjustment settings of the TV can be found on the link below:
REF: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
