Customer Ratings & Reviews
- Model:
- XR77A80L
- SKU:
- 6543910
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the 77" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV's exceptional picture quality, vibrant colors, and ease of use. Many praise the OLED technology and its impressive contrast, although some mention the high price point as a drawback. A few users have reported concerns about the TV's reliability and weight. Other minor issues include the remote control and occasional screen issues.
This summary was generated by AI based on customer reviews.
If negative stars were possible, never ever again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Lasted 2 years and its a paperweight. Struggled the entire first year to connect at all to the sony sound system and couldn’t even display HDR on a PS5. A year later they patched it to fix that and then the tvs panel dies. TWO YEARS OF LIFE?!?!? Sony doesn’t do panel repairs and doesnt sell replacement panels. A 77” paperweight on the wall I paid $1500/yr to be blessed with. Never. Again. Spent 3 hours working through their customer support to be told “unplug and then plug it back in and try to turn it on“ 5 different times though 3 different people. Corporate garbage getting pumped out to last just passed warranty coverage, and isnt even worth the cost of the materials. Never had less than 5 years of life with 0 issues with a Samsung. Exceedingly disappointed about every aspect of this tv, and its total lack of ability to function beyond a truly minimal level with any other Sony device.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cretius, We're sorry to hear about your TV. This is definitely not what we wanted you to experience. May we contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the (TV series/model)
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
New TV for football season
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, what a dramatic difference in picture quality! Installation was smooth
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, DouglasE! We're happy that you are all set with your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig
Sony 77"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased just over a month ago and so far its been a great tv!
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad that you are happy with your purchase, Bravio77! Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig
Buy Sony 77"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All staff kindly and lesson carefully to my question and answer.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, MajidE! We're glad that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig
As advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looked as good in our living room, as in the showroom
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, JackT! We are very happy that you like the image quality of our Sony XR77A80L BRAVIA TV. You will surely enjoy watching all the sports you love with our A80L. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig
- Pros mentioned:Picture quality
Black Screen and not covered 17 months later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.although I enjoyed the picture and thought it was great tv it just had some issues and now have the black screen. Tried everything they recommend to fix it but nothing wored. Called best buy and they said the warranty was only a year. They will come to look at it which is $125 then repairs are additional. Read stories that it cost a lot to fix this issue. In any case looks like I have spent about $183 month to use this tv as I may have to get a different one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffK,
Thank you for choosing and purchasing our A80L OLED 4K TV. We do apologize for the inconvenience. Please allow us to help you and turn this into a better experience.
For us to better assist you, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80L. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Picture went out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had 3 issues with my TV the pic has gone total black with a colored line on the left side. I did call Sony tech and the help me get the picture back on. So the verdict is still out this was all in first month
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelC, we're sorry to hear that you had issues with your Sony unit. We'd like to review your file to better assist you. Please email the below information to [email protected] .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Case Number:
Sony TV Model Number:
Additional Information regarding your experience with the XR77A80L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
~Earl
I big headache
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2023. TV picture kept going blank on screen but sound remained on. The only way to get picture back was to unplug from wall the plug in again. Sony says this happens frequently and at this time i would have to wait it out for future software updated. They had no time frame for this fix and we not willing to making things right. This was the first and last Sony product i will ever purchase. I then went back to Best Buy. They reviewed all my service calls and did the right thing. Im happily back with Samsung!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RBG56, Thanks for sharing your experience with the Sony XR A80L 4K OLED TV. It's unfortunate to hear that you are not happy with the screen which led you to switch to other brands. Again, we apologize for the inconvenience and we hope that you'd still consider our other products in your future purchases. Regards, -Craig
77" A80J Failure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 77" A80J in 10/21. On 12/15/23 the panel failed which can't be replaced - TV trashed. 2 years high end, high price TV failing in 2 years is ridiculous. Sony won't help with replacement. Looking at other brands since I feel let down by Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kenito, Thank you for sharing your experience with the Sony 77 A80J 4K OLED TV. We're sorry to hear that your TV failed. This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and review your file. Please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Craig
Regrets
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture has a dull gray color no matter what I do. I wish I would have purchased the mini led.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonG, We're sorry to hear that you are not happy with the picture quality of your TV. May we know what input you are watching from? Are you experiencing same picture issue when watching from streaming apps like YouTube, Netflix?
In most cases, you may experience a lower quality picture than specified for your TV. To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) as specified for your TV
Try resetting your TV and observe if the picture quality defaults to factory settings.
If you need further assistance with your device, you may reach us at [email protected] with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
