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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 788 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers appreciate the 77" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV's exceptional picture quality, vibrant colors, and ease of use. Many praise the OLED technology and its impressive contrast, although some mention the high price point as a drawback. A few users have reported concerns about the TV's reliability and weight. Other minor issues include the remote control and occasional screen issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 788 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    You have to see it to believe it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great picture with fantastic Sony picture upscaling fairly automatic. One of us is visually impaired and the brightness is quite helpful. TV as center picture is a nice feature when the soundbar stays synced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the positive feedback, Rick! We're glad that you are impressed with the picture quality of the TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Franklin Square NY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, excellent black, good size for my basement. I reolaced my 8 year old sony with this new model. Processor much faster.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesS, You definitely made the right choice! We're so delighted to hear you are enjoying the excellent picture, especially the deep blacks and you find it exceptionally good TV for your basement. And good to know you've seen the overall improvements of this TV over your previous model. Thank you so much for upgrading to your new 77" A80L and for trusting Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Are you ready for some Football!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the Sony Bravia XBR-75X850C i purchased in 2017. It was a 4k UHD model and the pictures quality was great. However i knew i wasn't receiving all that Sony tvs were capable of offering. This new purchase of this Sony OLED A30L was the right move. My fear of OLED's stemmed from their past history of burn in's but this seems to be just that--a thing of the past. The picture is vibrant and crisp. Sports movies and video games look much better on this A80Land the sound is impressive for a TV this thin. A worthy upgrade and a very satisfying experience thus far. You wont regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Easy, Congratulations on your upgrade! We're delighted to hear that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    OLED makes a HUGE difference!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a 6-year old standard LED Sony Bravia to this. What a difference in color and clarity! Television shows, movies, PS5, Xbox Series X games all look amazing. Sony OLED is the way to go!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TroyO, Excellent upgrade! We're glad that you're enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Contrast, Picture quality

    Rated 5 out of 5 stars

    Great TV, well worth the upgrade.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super clear picture and amazing contrast. Love the TV! Have a sound system so can't comment on the sound, but if you buy this TV you should at least get a sound bar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DamienHTX! Thanks for the 5-star rating. We're glad that you are enjoying your new Sony TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture for the $$

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is outstanding. Vivid might be just a tad too vivid, but the other settings look great. However I feel the menu's are somewhat clunky. I wish that there was a way to see what type of signal (1080, 4K, etc) I'm getting from my source like I used to be able to do with my Samsung. I also had to basically disable the Bravia Sync because with my Harmony remote, i couldn't get the TV to switch to the proper input consisantly and when I turned off the system, the TV would switch to the GoogleTV before shutting down so that when I turned it back on, it wasn't on the right input. Disabling Bravia Sync solved that. I suppose I could use the Sony's remote, but I find it lacking to run my AppleTV. In other words, if you're planning to use everything on the GoogleTV side of things, then it's probably fine, but if you plan on using this more as a monitor for your other devices like AppleTV and connected to an AV system, then you might struggle to set it up properly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamieY,

      We're sorry you've been running into difficulty. We've taken note of your feedback regarding the Video signal display and will be sure to forward this feedback to the appropriate department. The only way you can pull up this type of info is with a J series or older remote that has a "Display" button. K and L series remotes no longer have this ability. In the meantime, to get the full bandwidth capability of the TV from external devices make sure to have all HDMI settings set to their full bandwidth capability. To check the TV HDMI ports: Go to Settings > Channels & Inputs > External Inputs > HDMI signal format > Select which HDMI port > Enhanced.

      Depending on the TV settings, the Home screen will be displayed when the TV is turned on. The good news is that you can change the TV startup behavior to Last input if you prefer your TV to power on with the last watched TV channel or external input. Please refer to the link below for more details.

      https://www.sony.com/electronics/support/articles/00257833

      For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.

      If you need more information or technical assistance with our product, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Despite your concerns, we're happy that you like most of the features of your Sony A80L, especially the exceptional 4K HDR picture this TV delivers. Thank you for sharing your feedback and for choosing Sony!
      -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    It’s is definitely a new generation TV !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company is the level of the quality and sound. And this is confirmed by the Sony TV I bought - 77" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) . You don’t have to go to the movie theater, as well as buying the Apple TV station . We are happy off our choice on a hundred percent!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LyubovD, Thanks for the 5-star rating! We are glad you are impressed with the picture and sound quality of the TV. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Beautiful TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying this tv. I did a lot of research before buying and I’m happy with the decision. Sony has great IOS and is very fast with downloading and jumping between apps. I’ve been playing video games and watching sports mostly thus far and both are great quality visuals. The volume is also very good but I do plan to get some external/surround speakers in the future to enhance the home theatre movie experience. Others noted it’s not as bright as LG tvs and I agree but it’s still very bright not sure how much more I’d be able to handle honestly. The major difference is watching movies with darker scenes vs my cheaper non OLED Samsung…it’s drastically improved. Comes with very sturdy feeling metal legs but I ended up mounting, still worth noting as other tvs I own came with cheap plastic legs. Got on black Friday at great deal and was delivered in like 5 days, pretty awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MB2k, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is at the Top of their game

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolutely stunning picture that excels with all types of content. While you would expect 4K content to perform well, which is undoubtedly does, what is sets this TV apart is just how well it handles 1080 and 720 HD content. The processing chip and software from Sony are top notch. After spending weeks looking at specs, reviews, and looking at testing metrics of the latest OLEDs from multiple manufacturers, I agonized over making this decision. Now that I had a month of pushing the A80L 77 through so many different types of content, I am more than impressed. It if very easy to recommend Sony, and the A80L model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TravisB, Awesome! We're glad that you love the picture quality of your TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture, we weren’t sure at the store but here at the house it is an amazing picture clarity is wonderful color is crisp.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, MicheleJ! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv. Clear images with an easy to navigate interface. Plenty of customization choices available for viewing as well if you get into the nitty gritty of images and resolutions and such.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NancyM, thank you for the great score! It's good to know the BRAVIA XR A80L is fitting your needs. We're glad know the interface is easy to navigate, it's exact what we wanted for our costumers. Thank you for choosing Sony! -Jenn Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love Sony A80 series for the color

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony A80 series is the best OLED TV at this price range! The color is very accurate with great dynamic range. Although it use the same OLED panel as Samsung and LG, the color is tuned to much accurate by Sony software. Also, the linking between other Sony speakers and Amp is very convenient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LouisY, Thanks for sharing your review on the Sony A80L 4K OLED TV. We're glad to hear that you are impressed with the color and picture quality. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Would be perfect, except for Google TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is awesome. Great picture and a true black baggound makes for awesome movie viewing. This would be 5 stars for the fact that this is a Google TV which is total crap. Some apps like my Xfinity Stream is not supported and other apps I had to reinstall and change my login in order for them to work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CesarQ, Thanks for the feedback. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. We apologize if you are unable to download some of your favorite apps from the Google Play store of the TV. As an alternative, you can use your mobile device to cast your favorite content from your smartphone to this TV using the built-in Chromecast feature. Thanks and regards, -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 77" BRAVIA XR A80L OLED 4K (2023)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, this TV is huge (and I love it). The image quality is very good; instead of just seeing black (like my old TV), I can see variations of very dark gray alongside the black. It looks good at various angles and there are lots of features to maximize your experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErrickB, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our purchase. We upgraded from a 65 inch Sony OLED. The Google OS seems more stable than the previous Android. We are hoping Sony has made improvements as we were having lockup issues with the Android version. The picture quality is amazing. We use a Sonos sound bar and feel the sound is ever better with this TV. We are very happy with the purchase thus far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, DonaldB! We're glad you're happy with your new TV. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony knows TV's

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned Sony Tv's since my first Sony ProFeel 19" Monitor in the 80's This is my 2nd OLED from Sony and it is the best picture for the money. Sony knows video reproduction having produced equipment from cameras to complete studios and production boards.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crnkit,

      You made the right choice with the Sony A80L! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Amazing picture!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is AMAZING! Blacks make the TV DISAPPEAR in a dark room. Colors are Spectacular as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DSBSTARMAN, Thanks for the 5-star rating! We're glad you are impressed with the picture quality of the TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    GLK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our new Sony 77 inch smart OLED tv. Delivery was very quick and the installers were knowledgeable, very respectful of our house (even put on booties to protect my floors) made sure we were happy with the loction. And cleaned up after themselves. The picture is so vivid that it looks like the people are right in the room with us. We are still learning all the features, although some are challenging. Good news is the Geek Squad is just a phone call away and very patient and helpful. GLKELLEHER, BLOOMFIELD, NY

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That;s great to hear, GerriK! We're glad that you are happy with your new Sony TV. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great sound and picture

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Sound and picture are great compared to my previous LEDTV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Sessiona! Glad you like the picture and sound quality of the TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great OLED!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Oled is definitely the way to go, and dolby vision on this TV is wonderful!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MattV,

      Thank you for choosing Sony!

      It's truly a pleasure to hear your positive feedback about the XR77A80L TV! We're glad to know that you're enjoying the OLED technology and the incredible Dolby Vision experience. Thank you for sharing your thoughts with us!

      Best regards,
      -Fred Sony_US

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