Customer Ratings & Reviews

Hi harleyhowton, we're glad you are happy with your new TV! Thanks for choosing Sony. ~Earl

Hi SamD,

It’s rewarding to hear that your BRAVIA A95L is performing so well at the center of your home theater. We designed this model to work in perfect harmony with surround sound systems to ensure the audio experience is just as immersive as the phenomenal picture quality.

Thank you for trusting Sony.

Regards,
Dominick

Hi TCLfan, We’re so sorry to hear it hasn’t lived up to your expectations, especially as a loyal Sony fan. We totally get how exciting it was to finally get your dream TV, and it’s disappointing when it doesn’t quite hit the mark. It sounds like the picture quality is still a highlight for you. We hear you on wanting to stick with Sony and waiting for 2025 announcements, it’s tough when the timing doesn’t align. While we don’t have details on the2025 lineup just yet, your feedback about the value and performance is super valuable, and we’ll pass it along to our team. What’s most important to you in a TV? Maybe we can find something that reignites that Sony love for you. Thank you for sharing your feedback. -Jess

Hi Anusha,

Thank you for the purchase and we're glad to hear that you like your new Sony TV for your moving watching experience. Thank you for choosing Sony!

-David

Hi JayV,

It is great to hear that you find Sony's image processing to be superior, and that you find the picture to be more true and naturally balanced compared to other brands! We strive to deliver an image that is faithful to the creator's intent.

Thank you for the fantastic feedback and for choosing Sony.

Regards,
Dominick

Hi Crm114, Thanks for sharing your experience so far with your new BRAVIA TV. The A95L is an excellent choice for an upgrade! It's amazing to hear you appreciate the great features and exceptional picture quality of this OLED TV. And good to know you've seen the overall improvements of this TV over your previous TV. Thank you for purchasing the 77" A95L and choosing Sony! -Jess

Hi Matt, it's great to hear you're loving the amazing picture quality and the ability to customize the settings to your liking! The combination of leading OLED technology, advanced image processing, flexible connectivity, and intelligent smart TV features is what make the Sony A95L so highly regarded. Thank you for choosing Sony and enjoy your new TV. Best regards, -Dominick

Hi SaltwaterAssassin239, That's fantastic! We really appreciate your superb review of the A95L OLED 4K TV. We're happy to hear those positive remarks. It's wonderful to know that you like the well-integrated features, outstanding picture quality, and it works great with your PS5. Glad to know you are having an enjoyable watching and gaming experience with this TV. We agree that this Next-Gen TV is great for gaming. That said, you're a winner with 4K/120fps. The A95L has the best color, powered by our most powerful processor! Our brightest and widest range of shades and hues, complimented by pure black, all beautifully displayed on a QD-OLED screen powered by Cognitive Processor XR. The A95L is also equipped with true immersive cinematic audio with sound produced from the entire screen delivering an elevated sound stage and clear dialogue. Thank you for choosing Sony! -Jess

Hi Stark13, That's fantastic! We really appreciate your superb review of the BRAVIA XR A95L. We're happy to hear those positive remarks. It's really wonderful to know that you like the well-integrated smart Google features and impressive natural picture performance of this TV. We agree that this TV will dazzle your senses for years to come. That said, the XR-77A95L is indeed a great upgrade! Thank you for upgrading to your new 77" A95L and for trusting Sony! -Jess

Hi SeanS, Amazing! It sounds like the Sony A95L QD-OLED is truly a top-tier TV! Thanks for highlighting the exceptional picture quality and the flexibility with picture adjustments. Your review is much appreciated! Thanks for choosing Sony. -Jess

Hi Gagan,

We are ecstatic to learn that you are so happy with your A95L! It is wonderful to hear such high praise and to know that our commitment to quality stands out to you. We are glad you find the experience truly amazing.

We appreciate you choosing Sony.

Regards,
Dominick

Hi Jeremy, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Thank you for your enthusiastic review of the Sony XR-77A95L, Patricktigra111! It’s rewarding to hear that you love the TV and find it far superior to any other models you've experienced. The XR-77A95L is indeed a standout with its exceptional features, such as the innovative Cognitive Processor XR that delivers amazing picture quality by understanding how humans see and hear. Additionally, this TV's OLED panel ensures deep blacks and vibrant colors, enhancing your viewing experience. Your positive feedback is greatly appreciated!
Thanks for choosing Sony!
Gus

Hi DianaT. It is most rewarding to hear that you're enjoying the incredible sound, picture quality, and size of your TV. Your satisfaction is very important to us, and we appreciate your support. Thanks for choosing Sony!. -Milton.

Hello Anton,
While we are happy that you are pleased with the picture quality of our Sony XR77A95L TV, we're sorry to hear that you are having some issues with the audio. This is not the experience we want you to have. Please allow us to help and troubleshoot this. Here are some troubleshooting steps that you can follow to resolve this issue. Kindly check these helpful links.

From the Online Help Guide:
You are concerned about a delay between the picture and sound.
https://helpguide.sony.net/tv/kusltn2/v1/en-003/08-05_10.html

Also, click this link then select the issue:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a95l/articles/00202032?cpint=spt-tv_triage_00200862_audio

If these will not resolve the issue, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Issue:
Telephone Number:
Model Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Marco

Hi ChristopherM,

That is fantastic to hear! We are absolutely thrilled that the 77" Class BRAVIA XR A95L OLED is delivering an impeccable, perfect picture and that the brightness control is performing wonderfully in any room lighting condition.

Thanks for choosing Sony.

Best regards, Eliab

Hello MatthewM,

Thanks for sharing your decision-making process with us! We're delighted to hear that you've found the perfect fit for your space with the 77-inch BRAVIA XR A95L.

We appreciate that you've taken the time to consider your options and found the A95L to be the ideal choice for your needs. While the newest models offer fantastic enhancements, the A95L continues to be a top-tier choice that delivers a stunning and immersive viewing experience.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi jeez, Excellent purchase! This is another great addition to your equally beautiful TVs. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thank you for choosing Sony. Erin

Hello Todd, thank you for the great score! We're glad to hear you're enjoying the A95L TV. Thank you for choosing Sony! Best regards, -Jenn.