Customer Ratings & Reviews

Hi PatriciaT,

You made the right choice with the Sony BRAVIA 3! We're glad that you like the picture quality and user-friendly functions of the TV. Thank you for choosing Sony!

-Ralph

Hi BrycegS,

Thank you for reaching us with your concern. We'd like to apologize for the inconvenience of your Sony BRAVIA 3 and soundbar had caused you. It's great that you already had someone scheduled to support you.

If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Maria

Hi RobertJ, thanks for sharing your thoughts on the Sony - 85" Class BRAVIA 3! We're sorry to hear about the inconvenience you've faced with the TV not syncing with your AppleTV. We understand how frustrating this situation must be for you. Here are some things to keep in mind and some recommendations:
1- When using an external streaming device like an AppleTV box, the device comes with its own remote control, which is used for changing apps and starting movies when watching content from that device.
2- If you'd like to use only the AppleTV remote and avoid using the Sony remote to select the HDMI input, you can enable a feature that is called "Power On Behavior" from the TV settings. Here is how to do it: using the Sony remote control you can go to settings > System > power and energy > power on behavior > select last used input.
We hope these recommendations can help with the issue you've been dealing with. If you'd like to get more help or information on how this works, you can contact our team of technical experts at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for considering Sony! Best regards, -Dominick

Hi VeronicaC,

Perfect! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!

-Ralph

Hi SedniqaG,

Great! We're thrilled that you are enjoying the performance of the TV. Thank you for choosing Sony!

-Ralph

Hi YadavR, Thank you for the feedback on your experience with your new Sony Bravia 3. While we're glad you like the overall quality and features of this TV, we regret to hear that the remote control is not working properly. Let's try to isolate and resolve this issue by following the troubleshooting steps on this link: https://www.sony.com/electronics/support/articles/00030297 If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam

Hi MikeC, Thank you for purchasing your new Sony Bravia 3! While setting up your new TV might take an extra effort, we're confident it will live up to your expectations, just like your two previous TVs. Thanks for choosing Sony! -Sam

Hi Anand,

We regret to hear that you are not satisfied with the Sony BRAVIA 3. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the TV is up-to-date.

Picture quality may vary depending on the source content. You have the option to adjust the settings of the TV to fine-tune the picture quality depending on your needs. The Motionflow function creates interpolated images to make the picture smooth. Therefore, video noise may appear in fast-moving scenes or switching between scenes on your TV. If there's too much noise, change the Motionflow settings.

For more information, please refer to these links:

https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00245141
https://www.sony.com/electronics/support/articles/00190409
https://www.sony.com/electronics/support/articles/00153243

Hope this helps. In case you need additional assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

-Ralph

Hi DakotaS,

You made the right choice! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!

-Ralph

Hi PennyH,
Thank you for taking the time to share your experience with your new Sony BRAVIA 3 TV! We’re happy to hear that you find it great. We also appreciate your feedback about the installation process. For any further assistance with delivery or installation, please feel free to reach out to your dealer, and they should be able to help.
Thank you again for choosing Sony! -Maria

Hi Khan,

You made the right choice with the Sony BRAVIA 3! We're glad that you are enjoying the user-friendly functions of the TV. Thank you for choosing Sony!

-Ralph

Hi Ripoff, we're truly sorry to hear about the experience you've had with the Sony - 85" Class BRAVIA 3. We understand how frustrating it is when a TV is not turning on and working as expected. Here are some troubleshooting steps you can try to fix it:
1- Unplug the TV from the power for 2 mins and then plug it back in
2- Disconnect all external devices from the back and try a different electrical outlet
3- Press the physical power button on the TV itself, this one is located underneath the TV in the middle.
We hope these steps help! In case the issue persists please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
Best regards, -Dominick

Hi BrianM,
Thank you for sharing your experience with your Sony BRAVIA 3 TV. We deeply apologize for the inconvenience that the TV remote has caused you and for the process you’ve been through. This is not the experience we expect you to have, and we want to make things right for you. We want to make sure you’re taken care of.
Please note that we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. We'd like to know a little bit more detail about the issue you’re experiencing, as well as more details about what was discussed when you called. For us to better assist you, please email the information below to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service—we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your BRAVIA 3:
We are sorry for the inconvenience and hope to speak with you to resolve this matter.
Sincerely,
Maria

Hi ScottS,

We regret to hear that you are not satisfied with the BRAVIA 3 TV. For optimum performance, make sure that the software version of the TV is up-to-date.

Picture quality may vary depending on the source content. You can adjust the settings of the TV to fine-tune the picture quality depending on your needs. For more information, please refer to these links:

https://helpguide.sony.net/tv/lusltn2/v1/en-003/01-03-09_01.html
https://www.sony.com/electronics/support/articles/00245141

If the Wi-Fi signal on your TV device drops or intermittently disconnects, try a power restart or reset of your TV and your modem/router first. A power cycle or reset of your devices often improves or resolves Wi-Fi connectivity issues. Additional troubleshooting steps are also available on this link:

https://www.sony.com/electronics/support/articles/00184183

You may also find this link helpful:

https://www.sony.com/electronics/support/articles/00133631

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi Suebedo, we are truly sorry to hear that your experience has not been as expected, regarding pixelation issues there a few things you can try to modify in the picture settings of your TV. Please check out the following link for more details: https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

We suggest modifying the next picture settings:

Sharpness: Increase the sharpness to max to minimize pixelation issues

Motionflow: Set to low or off in order to increase clearness and watch moving scenes smoothly

Random noise reduction: Set to low or off to reduce any picture noise in dark areas of the screen

In addition to this we would like to note that having a 85" TV means you have a vast amount of pixels in the screen and when watching HD content that makes them more visible than when you are watching the same HD content in smaller TVs, to ensure optimum performance we advise to check the settings of you content to select the highest resolution possible, 4K resolution makes movies clearer because it provides a higher pixel count that is used compared to traditional HD (high definition) content. We hope this information helps.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:


One of our technical specialists will call you back within 2 business days.


Sincerely,

Dominick
Sony Social Support

Hi Rodr,

Thank you for choosing and purchasing our BRAVIA 3 LED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

The picture quality of the TV will depend in the source that you're playing. You may experience a lower quality picture than specified for your TV for several reasons. To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) as specified for your TV. For example, with over-the-air broadcast, when a TV program is broadcast at higher quality, the transmission may have been upscaled from a low-quality source, causing it to look poor. If your video appears fine from other sources, the issue is with the broadcast.

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Thedifference, We sincerely apologize for the inconvenience you've experienced with your new Sony Bravia 3. We understand how frustrating it can be to have a new product malfunction. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the Bravia 3:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Sam

Hi VictorW,

Great! We're thrilled that you like the picture quality of the TV. Thank you for choosing Sony!

-Ralph