Customer Ratings & Reviews

Hi Liz1992,
Thanks for sharing your feedback with us! It brings us great joy to know you're so satisfied with your new BRAVIA 9. We're confident you made the right choice, as it's designed to deliver our brightest picture with incredible detail and contrast.

Thank you for choosing Sony!
Best regards.
Estefany

Hi JosueC,

That's a massive upgrade! Thank you for the wonderful 5-star review and for your continued loyalty to Sony!

We're ecstatic to learn that the new Sony BRAVIA 9 is proving to be a great replacement for your previous 85-inch model. Moving to our flagship BRAVIA 9 means you're now experiencing the incredible leap in brightness and contrast offered by our revolutionary XR Backlight Master Drive Mini LED technology.

Thank you for trusting Sony!

Best regards,
Dominick

Hi AdaS! It is a truly pleasure to hear that you are so happy with your BRAVIA 9 TV! Getting feedback about the great picture and sound quality, along with the perfect size, is wonderful.

This TV is designed to deliver our brightest picture yet, with incredibly clear details and powerful sound that puts you right in the middle of the action.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi BigGreen13, we regret to hear that the picture quality of the BRAVIA 9 did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.

You can configure various settings related to the TV display to suit your viewing preference.
Press the Quick Settings button on the remote control, then select [Settings] — [Display & Sound] — [Picture & Sound] — the desired option.
Ref: https://helpguide.sony.net/tv/lusltn1/v1/en-003/07_08.html

You may also restart or reset the TV. To restart, press and continue holding the power button on the remote control for about 5 seconds until the TV restarts (a shutting down message will appear).

May we also contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 9

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi NiurkaN, it brings us great satisfaction to hear you’re enjoying your new BRAVIA 9!

This TV was built with incredible picture detail and powerful sound, so it’s perfect for catching all the action this football season.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi DarrellM,

Thank you for the 5-star rating! We're glad to hear that you like your new Sony TV. Make sure to turn on the HDMI CEC of your AV receiver. Check this link for more details.

https://www.sony.com/electronics/support/articles/00030813

Thank you for choosing Sony!

-David

Hi BryansW, That's awesome! We're really delighted to hear you love everything about your Sony BRAVIA 9 and you are having an enjoyable watching experience with this great Mini LED TV. You chose the best TV brand! Thank you for your purchase and for the 5-star rating! -Jess

Hi FKY3378,

Thank you for the purchase! We're glad to hear that you like the picture color quality of the TV. Thank you for choosing Sony and enjoy your TV!

-David

Hi JOHNG! We are really happy to hear that you're loving your new BRAVIA 9.

It's designed to deliver that spectacular picture quality, making it super bright when you need it and capable of that perfect ambient dimming to match your mood.

Thank you for choosing Sony!
Best regards,
Estefany

Hi Mark, We're glad that you like the picture and sound quality. Thank you for choosing Sony. Erin

Hi ChristopherS,

Thank you for your comment. We're delighted to hear about your satisfaction with the amazing picture quality of your BRAVIA 9. We greatly appreciate your feedback when watching TV channels using an antenna, and we're sorry if you're experiencing an issue when streaming Paramount Plus app on the TV. Let's try to isolate and fix this problem by performing troubleshooting using these articles:
https://www.sony.com/electronics/support/articles/00279172
https://helpguide.sony.net/tv/gusltn2/v1/en-003/08-04_07.html

And to ensure you are getting the most out of your BRAVIA 9, if you haven't yet, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-85xr90/downloads

I hope this helps.

Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi RolandA,

We are very sorry to hear that your experience with the BRAVIA 9 has not met the premium standards you expected from Sony. For the audio synchronization, we suggest ensuring your firmware is up to date and adjusting the "A/V sync" settings in the audio menu. Regarding the remote charging issues, please try a factory data reset to ensure the software is communicating correctly with your peripherals. We recommend contacting our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US so we can provide further assistance and look into available service options for you.

Thanks for choosing Sony.

Best regards,
Eliab

Hi CoeiJ,

Thanks for your feedback! It's rewarding to hear you're enjoying the high-definition resolution of your BRAVIA 9 TV, we hope you to continue exploring the top-tier features of your new television.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.