Customer Ratings & Reviews

It’s still the box. Will mount in two weeks. More to follow

Best quality tv I’ve come across . Definitely worth the price tag .

I only had the TV for one month. More time is needed to give a more complete review.

Product worked well to start with and then within 4 weeks started to switch off randomly. Despite following all the online advice for this problem, several hard resets later which required setting everything up from scratch again, which took some time! i simply returned it to store.

The picture quality on this qled is disappointing. It was difficult to compare it with the oled tv because they were on opposit sides of the showroom floor. I will probably return this tv.

4 missed delivery and install appointments without communication. It's been over a month since purchase and still not delivered. No follow up after spending hours on the phone. Multiple escalations to leadership w/o any call backs. This is the worst display of customer service I've ever experienced.

TV was supposed to show up by game one of the World Series. All of a sudden it got canceled and pushed back, meanwhile, I was having a World Series party and the 85 inch Bravia was going to be the star of the show. I overpaid my painters and ELECTRICIAN for working late and over the weekend so the room was ready for the TV install. That ended up being a waste of $800, then the morning of delivery they canceled which cost me another $400 because I took off of work. I explained all of this to Best Buy, meanwhile, they could care less and did nothing for me mind you I’ve literally spent thousands of dollars in their store recently. The following week on October 28 it finally got delivered and installed. I was very happy with it for the first month or so until it started freezing up and I literally had to unplug it every time because the remote became unresponsive. I contacted Sony about this and they walked me through steps to resolve the issue Which got better and happened less frequently, but still happened every now and then. A few days ago I go to turn the TV on and it doesn’t work. I have sound but a black screen, didn’t matter what input I put the TV on the screen would not work. I got back on the phone with Sony to troubleshoot but nothing worked so my case was escalated and now Sony is sending someone to repair it. The engineers are saying it’s the main board, we’ll see what happens I own three other Bravia’s and have never had an issue, figures it happens on a $5000 television.

I currently have the Sony 85" Class BRAVIA 9 Mini LED QLED 4K UHD Smart Google TV (2024). After watching the TV for about 10 minutes, it starts cycling on and off repeatedly. All available software updates have been installed, but the issue persists.

Tv not as good as I expected, I am having trouble with the control, can’t make it work and I just bought it a 2 months ago so that’s not a good deal, and it was not cheap either, so not too happy about this purchase

Love the brightness on this TV and the blacks have good shades. The audio is great. I never really have to use my surround sound system unless I’m watching a game or a fight and wanted it a little louder

Really stunning TV, if you are into movies/shows it will definitely elevate your experience. This TV is absolutely massive and made my old 55" TV look like a little toy. I have never had an OLED but this is the best TV I have ever viewed so not sure how it compares to the very best of the best current TV's but I am very happy with this purchase and hope to get many years out of it. The built in speakers are decent to start with but I will be adding a new sound system later on.

Originally bought the B7, quality was great but nothing compared to OLED. Upgraded to this Bravia 9 and couldn’t be happier! The B9 is extremely close to OLED level blacks but the brightness of the B9 is much greater then OLED. Could not be happier with my purchase and highly recommend!

The picture is incredible! Highly recommend. The sound is fantastic and the clarity of the colors on the screen is amazing!

Sony at its finest! Love this television. Picture and colors are amazing. We had it installed and they did an amazing job!

This TV does everything except make dinner! Awesome picture, crazy features. Best TV I habe purchased besides the first Bravia I still have from 2005.

Super excited to get this tv because of all the good press it received. Usually Sony tv's are set and forget, but I had trouble finding picture settings I liked. It also had horrible uniformity whenever the camera panned or in desert or water scenes. Just saw smudges and dark patches. Yuck. Had to return it. This tv is at its best for HDR content, there are better and cheaper choices for mixed content use. Also this has the best sound I have ever heard from a tv.

Best TV we've ever had! My wife can actually see the darker scenes clearly.

Great sound and picture. Mounted it on my wall and it looks fantastic. I do most things by myself but you will need two people for this one especially if mounting it on the wall.

5 Stars!!! This 85” Sony Bravia 9 is seriously off the charts! Picture quality is superb!!! I will definitely be getting more Sony TV’s down the road.

We are so glad we bought this TV. The pictures quality is outstanding. We absolutely love it. The delivery guyes were amazing. Thank you Bestbuy.