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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 771 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality, color accuracy, and ease of use of the 85" Class BRAVIA XR X90K LED 4K UHD Smart Google TV. Many also appreciate the TV's features and find it offers good value for the price. However, some customers have expressed concerns regarding the remote control's functionality and potential glare issues. A few users also reported problems with the sound quality and, in rare instances, the motherboard.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 771 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 85 inch TV purchase very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the TV. I replaced a smaller Sony TV with this one because the size of the room. It is a great size for a large family room. The picture is very bright and clear. It has a full backlit display rather than the standard edge lit technology.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, Awesome! We are so glad to hear that you are happy with your new TV purchase! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™️. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Just too small!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know, I know. How can you call an 85' TV too small. Well the quality is so good, the colors so right on, the tweaking capabilities really great, that to get a truly immersive experience, I have to move much closer to the screen thsn I am used to

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelK, We're glad that you like the picture quality of your TV. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Bang for your buck and quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bravia, it’s the top of line Sony product that while you may be able to get some version of a Bravia somewhere else you will not get the same top of the line BRAVIA Best Buy sells. Just do a little research but hopefully this helps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenM,

      Fantastic! We are truly delighted to hear your satisfaction with the amazing performance of the XR85X90K. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv, of course the picture looked much better in the store.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Movie night at home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little hesitant about purchasing a screen this large for my home but hey you only live once right?? I LOVE IT!!! It is exactly what I wanted. Very easy to use and a crystal clear picture. Movie night at home from now on!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JavasR,

      You made the right choice! We're thrilled that you are enjoying the picture quality and user-friendly functions of the TV. With the BRAVIA XR X90K Full Array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia XR X90k

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello so I purchased my Sony after several failed samsungs tv's 7000,8000 series which did horrible in dark scenes as became distorted. But Sony did not disappoint and has a beautiful sharp colorful picture display. Simply amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonYBraviaXRX90K, Thank you for upgrading to your new Sony X90K! We're thrilled to hear you like the superb picture quality of your Sony X90K. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant lie i was super skeptical about this tv cause they always trying to say whatever tv is the best one out but man the tv is actually perfect for me and all i wanted was good quality and picture and they nailed it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielT, we're glad you like our product! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing view

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has exceeded our expectations. Definitely worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Merry Christmas toy husband

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence!!! This TV is Wonderful the picture is golden.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the TV as open box. In my price range I was looking at this and LG B2. For my needs and the obvious size upgrade it was well worth it. I use it as a home theater and PS5 gaming tv. It completely satisfies all needs. No issues to name.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidL, we're glad you are enjoying your new TV! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV so far and a great alternative to OLED for a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Have been extremely happy with it! Highly recommend Sony!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Excellent Full Array LED Smart TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a Large TV but didnt want to break the bank at the time, so I opted for this one. It's got all of the fetures of the latest OLED TVs but its not OLED, nevertheless it has dolby vision and Variable Refresh Rate for PC game play. Loved watching the 2022 FIFA World Cup in 4K on this, it was perfect since it was during daylight hours and this TV is bright unlike OLEDs where a dark room is preferred for optimal viewing. Happy with this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello N00bSaib0t, We are glad that you like the features of your new Sony BRAVIA 4K smart Google TV. With X90K, you will enjoy the deep black, high peak brightness, and real-life detail with Full Array LED and XR Contrast Booster 10. It also supports Google TV with Google Assistant which organizes your content all in one place. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV but flimsy remote

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this tv for its size and quality for the price. The only thing I’m not happy about is the remote. It’s very small and seems very generic. I keep losing it and I was told I could get this to light up as well as have it make a sound if it gets lost and I can’t get that to work. If someone can explain to me how to make my remote light up and also found when lost I will up this to 5 stars

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NJStealth,

      Thanks for sharing your review and experience with the X90K. We're glad that you like the size and picture quality of the TV. We also appreciate your feedback about the remote. The supplied remote of the XR85X90K is the RMFTX800U. The [Find remote] feature and backlit design are only available on the RMFTX900U remote which is supplied with the Z9K, A95K, A90K, and Club models.

      In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/service?language=en_US.

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing picture & sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture appears to have depth. Amazing. The bonus is now sound bar is required. The intern TV sound is great. TV syncs perfectly with my Sony surround and Sony Blu-ray.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the colors, which are vibrant even in the area we have it mounted, which has tons of light coming through the windows. We especially love watching when the colors come to life in the evening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReggieC, we're glad you love our product. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Product but, needs tweaking if your picky.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It comes preset with the factory settings, so the picture was good but not fantastic. Went on YouTube and found a plethora of reviews and tips on settings. The reviews were quite good and after picking and choosing which ones worked for me it now has a fantastic picture. Went back on YouTube and played some 4K vids - simply amazing, and this is on the 2022 model. Very happy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alan,

      That's amazing! We are extremely pleased to know that you are very happy with the incredible picture quality of the XR85X90K. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the clarity of the picture. Even though the room isn't really big or roomy the space for my 85" is in my opinion perfect. Not to mention the geek squad are phenomenal. Love the work they do.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanteB,

      Fabulous! We are so happy to hear that you love the amazing picture quality, size, and superb performance of the XR85X90K. We are also thrilled to know your satisfaction with the outstanding installation service of Best Buy Geek Squad.

      With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Tv quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Great picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality television the remote is still a little complicated

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelH,

      Thanks for commenting! We are thrilled to know that you satisfied with the exceptional quality of the XR85X90K. We greatly appreciate your input with the supplied remote control. You may find the following link helpful:
      Remote control buttons - https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-07-04_01.html

      With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games.

      Thank you very much for purchasing our X90K and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    sony tv

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. Bought it to watch the Super Bowl. Had to get special cable box from Comcast to get 4K. Great for movies and sports. got Dolby atmos set up which is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MartinZ,
      Awesome! This brings us joy knowing that you are pleased with the image quality of your new Sony XR85X90K BRAVIA TV. You can now enjoy watching all your favorite sports in the comfort of your home. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! - Marco Sony_US