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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 771 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality, color accuracy, and ease of use of the 85" Class BRAVIA XR X90K LED 4K UHD Smart Google TV. Many also appreciate the TV's features and find it offers good value for the price. However, some customers have expressed concerns regarding the remote control's functionality and potential glare issues. A few users also reported problems with the sound quality and, in rare instances, the motherboard.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 771 reviews
  • Cons mentioned:
    Motherboard

    Rated 2 out of 5 stars

    Buyer beware! Broken after 6 months.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We initially loved this TV but after 6 months it is now broken and won’t turn on at all. After working with Sony customer service for hours it turns out they need to replace the entire mother board. Not only is the repair taking 2 weeks to fix, but they also don’t facilitate taking it off the wall. This is extremely disappointing for a tv at this price. This has spoiled our experience with Sony and we will not be purchasing them in the future. Buyer beware!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    LOVE IT!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture shows terrific and sound is of great quality mixed with my sonos system. She replaces my 86 LG Nano.... My grandson was having to much fun and accidentally tossed a toy into. I really struggled with 1 inch difference but bery happy with my decision!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LucyB,

      Fabulous! You've made a great decision! We are happy to know that you love your new XR-85X90K. We are also delighted that you are satisfied with its exceptional picture quality and superb sound, especially when paired with your Sonos sound system.

      With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with TV it replaced a defective LG. Does well in dark and bright scenes

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jzr74, we're glad you are happy with our product! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    big ole tv

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yummiest tv ever... we love it,.............mmmmmm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bravia is the best

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is hands down the best tv we have had. I love the Bravia series

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DavidH,
      Thank you for sharing your review for our Sony XR85X90K BRAVIA TV. We're glad that you love your new Sony TV and the BRAVIA Series. Thank you for your purchase and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics and very detailed on every images. Can't wait to get another one for my son

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JudyS,

      Awesome! We are extremely pleased to know your satisfaction with the exceptional picture quality of the XR85X90K, and that you are planning to purchase another for your son.

      With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    can't beat sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this sony to replace 75" sony bravia that moved to living room. hung this one on the wall as well, the back seemed a little flexible but hung just fine. since i have cataracts, can't comment on the color yet (one week till one eye done! just can't beat sony. i compared with oled brands, just as good and cheaoer!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi avgj,

      Thank you purchasing our XR-85X90K and for being an owner of our 75" Bravia TV. We are happy that you are satisfied with the exceptional performance of your new TV.

      With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games.

      Thank you for the perfect star review, and for choosing the best brand, Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony was a great choice for my family room. It is has a sony sound system backing it up for a theater sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice RobertL! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™️. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great TV. Excellent service by Chi Park of the store at Park Meadows in Colorado.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MountainOwl, We are happy that you now have a great smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. With X90K, you will enjoy the deep black, high peak brightness, and real-life detail with Full Array LED and XR Contrast Booster 10. It also supports Google TV with Google Assistant which organizes your content all in one place. It's great to hear that you were assisted well by our local dealer. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's amazing TV I love it, it is really good for Video games.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbdallahA,

      Great! We're thrilled that you are enjoying the picture quality of the TV. With the BRAVIA XR X90K Full Array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a special product. I really recommend!. And a good price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LBGLBG, Thank you so much for the fantastic review & we are so happy to hear that your investment is worth it. It sounds like we hit the mark with the X90K. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    The choice you won't regret

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service! Good item! The quality of Sony TV is as good as ever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LouisJ, awesome! Thanks for choosing and purchasing our product1 We are happy you are enjoying your new TV! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony bravia 85

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best tv I have ever owned. This is a must have if you are after a great tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buddybud, Thank you so much for such an amazing review, and we are so pleased to hear you like your BRAVIA XR X90K, especially the outstanding picture and sound quality! Glad to know you feel this is the best TV you've ever owned. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X90K. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for purchasing the 85" X90K and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony 85inch Heaven

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a simple guy who loves watching TV. Love the colors and the sound. Would recommend to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaxC,

      Amazing! We're glad that you are enjoying the sound and picture quality of the TV. With the BRAVIA XR X90K Full Array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my tv. The installers were great and did exactly what they were suppose to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crown, Thank you for sharing such an excellent shopping experience. We are happy to hear the installation of this TV turns out extremely well and you are enjoying the features and capabilities of your X90K Full Array LED 4K Ultra HD Smart Google TV. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for leaving us such a wonderful review of your 85" X90K and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Amazing TV!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this purchase. It works as promised. It is an Amazing TV!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeresaA,

      Fantastic! We are truly delighted to know that you are very happy with the superb performance of the XR85X90K. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and installation. Highly recommended this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LouisV, thanks for choosing and purchasing our product. Hope you enjoy your new TV! With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Terrific value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several Sony TVs in the past. I have liked them all. This 85" was a terrific value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thomas7788,

      Awesome! Thank you for the 5-star rating and we're happy to hear that you like your new Sony television. With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™️. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. We appreciate the loyalty and thank you again for supporting Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 85" Bravia XR X90K review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like my new Sony X90K TV. It is in my basement so the colors are vivid because I don't have outside light interfering. I like the Google platform. I added a Sony sound bar that I will review later. Front speakers and woofer are good, backend small speakers are weak for my liking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey EricF,

      Amazing! Thank you for sharing your wonderful experience with the XR-85X90K. We are so happy to know that like the amazing picture quality, Google TV interface, and great front speakers & bass sound performance of this TV. We greatly appreciate your input with the back-end speakers. You can always configure various settings related to the TV’s sound such as sound quality and sound mode according to your preferences by following the steps on this link:
      https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html

      And adding a soundbar to your current setup will surely enhance your overall home theater experience. We are hoping that you are also enjoying your new Sony soundbar.

      With the BRAVIA XR X90K Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games.

      Thank you for being a Sony X90K & Sony soundbar owner and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great TV Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV watched the Super Bowl on it but it was just to big for my family room. Wow!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoelH,

      Perfect! We're thrilled that you are enjoying the picture quality of the TV. With the BRAVIA XR X90K Full Array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K picture, powered by the Cognitive Processor XR™. With immersive picture and sound, and sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony!

      -Ralph Sony_US