Customer Ratings & Reviews

Hi NirajP, Awesome! We're thrilled to hear that you're enjoying your new TV. Your feedback is greatly appreciate! Thank you for choosing Sony. Erin

Hi RichM,

That's exactly what we love to hear! Thank you for the 5-star review of the BRAVIA X90L. We are delighted that you find the picture and sound quality excellent, and that you feel you received such great value.

Thanks for choosing Sony and enjoy your new viewing experience!

Best regards,
Dominick

Hi Will, We are so glad to hear that you are enjoying your new TV! Thank you so much for choosing Sony! -Carl

Hi Beck, Awesome! We are glad to hear that you are happy with your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl

Thank you for your feedback on the XR85X90L, Aly271993! We're thrilled to hear that you're enjoying the great picture quality. Our TVs are designed to deliver lifelike images with vibrant colors and realistic contrast, thanks to advanced technologies.

We appreciate your mention of the sound quality. While the built-in sound system aims to provide a clear listening experience, we do understand that many users prefer enhanced audio through a soundbar. This combination can really elevate your viewing experience.

We're glad you're satisfied with your purchase overall and hope you continue to enjoy your TV! If you have any further questions or need assistance with anything, feel free to reach out!

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

HI Lily,

We're so glad to hear that you found the setup of your new BRAVIA XR X90L TV to be easy and that you're enjoying the great picture quality. It's fantastic to know that your home viewing experience feels just as good as it did in the store!

Thanks for choosing Sony.

Best regards,
Eliab

Hi Jgamer,
Thank you for your valuable feedback! We really appreciate how much you love your new Sony X90L TV. Nice to hear it suits your needs and expectations. Sony's commitment to customer satisfaction is our top priority. Thank you for choosing Sony! - Kris

Hi TimJR, Thank you for your awesome review! We are glad to hear that you are happy with your purchase! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! -Carl

Hello CassandraG,

Thanks for this fantastic feedback!

We're immensely please to hear you're loving your X90L TV so much. It's great to know that you find it's picture quality amazing and the size is fantastic for your viewing experience.

We also appreciate you highlighting the convenience of being able to use the remote from your Google TV app—it's a feature designed to make controlling your TV even more seamless and user-friendly.

We're especially happy to hear it's getting a lot of use for gaming on your PS5, as the X90L is indeed built to deliver an incredible gaming experience.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi Eric,

Thank you for choosing Sony!

It makes us really happy to hear that the XR85X90L TV provides outstanding color and graphic quality, creating such an immersive, 4D-like viewing experience. Our BRAVIA XR series is engineered with advanced display technology and cognitive processors to deliver vivid, lifelike visuals that truly elevate your watching moments. We're proud that these features can bring such remarkable visual clarity and vibrancy to your entertainment.

Best regards,
-Fred

Hi MitchTN,
Thank you for taking the time to share your positive experience with the XR85X90L TV! We're thrilled to hear that you're enjoying the stunning brightness and beautiful design of your new television.
We appreciate your support and hope you continue to enjoy your viewing experience!

Thanks for choosing Sony!
Best regards,
Stephanie

Hi PamG,

Thanks for commenting! You've made a great choice! We are truly delighted to know that you are enjoying the amazing picture quality of your XR85X90L. With Sony X90L, you'll see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi DotJo, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new TV. Thank you for choosing Sony! -Carl

Hi KennyMitchell, Thank you so much for the 5 stars! We're glad that your Sony BRAVIA XR X90L is a perfect to your Church. Thank you for choosing Sony! Enjoy! -Maria

Hi BernieG, Thank you so much for choosing Sony! We are so glad to hear that you are enjoying the picture quality of your new TV! Thank you for the 5-star rating! -Carl

Thank you for the wonderful review of the Sony XR85X90L, BradW! We are pleased to learn that you are more than satisfied with your purchase and that you found it to be the best in its price range.

The XR85X90L is indeed a remarkable model, known for its incredible picture quality, advanced processor, and user-friendly interface. It's great to see that our efforts in providing high-quality entertainment products are appreciated by our customers. Enjoy your viewing experience!

If you have any questions or need further assistance, feel free to reach out.

Thank you for choosing Sony!
Gus

Hi JonathanB,

We're so glad to hear you're enjoying your X90L TV and its excellent picture and great value! We understand your frustration with the Paramount+ app closing sporadically. While the X90L is designed to deliver a seamless streaming experience, app performance can sometimes be affected by various factors. We recommend trying these common troubleshooting steps:

Clear the app's cache and data: Go to Settings > Apps > See all apps > Paramount+ > Clear cache/Clear data.

Check for app updates: Ensure the Paramount+ app is updated to its latest version via the Google Play Store on your TV.

Check for TV software updates: Make sure your X90L's software is current by going to Settings > System > About > System software update.

Please, feel free to contact us in case the problem remains unsolved. You can reach our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Thanks for choosing Sony, have an amazing day!
DiegoV

Hello JoseS,

Thank you for choosing Sony!

It makes us really happy to hear that your XR85X90L delivers such an immersive, movie theater–like experience. We’re glad you’re enjoying the amazing graphics and picture quality, and we hope it continues to bring you countless hours of cinematic viewing right from the comfort of your home.

Best regards,
-Fred

Hi Christopher, We are sorry to hear that you are experiencing difficulties with your Sony TV. We'd love to troubleshoot the issues and make this a better experience for you.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl