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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 852 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the excellent picture quality and vibrant colors of the 85" Class BRAVIA XR X90L LED 4K UHD Smart Google TV (2023). Users also appreciate its ease of use, great value, and overall TV quality. However, some customers have noted the TV's significant weight, less-than-ideal viewing angles, and occasional software issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 852 reviews
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, excellent brand and enjoy movie is a theater.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lisvet44, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The Ultimate!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST TV I EVER BOUGHT. Best bang for your Buck...! Esp feeling 100% satisfied!!:)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice, MarkB! We are glad to hear that you are happy with your new TV! Thank you for the 5-star rating! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very satisfied with the TV. It has a really good resolution

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MargareteJ, we're glad you are enjoying your new TV! The X90L has an amazing contrast and vivid colors! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Great TV, could be brighter

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great TV, however I do wish the picture quality was better and brighter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, KXLI! We're happy to hear that you like the TV. We also appreciate your feedback regarding the picture quality. This can help us improve in the future. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 2 out of 5 stars

    Tv is ok.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is not as efficient in the processing of the video feed for certain scenes. Picture at time is pixilated

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tbirdman,
      Thank you for sharing your feedback about our XR85X90L TV. We sincerely appreciate your input and understand your concern regarding occasional pixelation during certain scenes. We apologize for any disappointment you experienced with this.
      We encourage you to reach out to our technical support team so we can further assist you. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Thank you for choosing Sony and for helping us continue to improve our products.
      Best regards,
      Stephanie Sony_US

  • Rated 1 out of 5 stars

    Warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received the TV in November and we tried to install it in January. We were mounting it in my hand gripping the TV to hang ithad cracked the screen now they told me it’s junk they can’t repair it and I’m out $2000.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert, We are sorry to hear about what happened to your Sony TV. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Color, Picture quality
    Cons mentioned:
    Blooming

    Rated 5 out of 5 stars

    Perfect upgrade from the 65in XBR

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this from the XBR 65in I bought 10 years ago. Beautiful colors - some slight blooming in very dark rooms, but it is fine. No issues with this - but wish it didn't have any bloatware. People just connect streamers to these anyway.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi srobak!
      Thanks so much for taking the time to share your review. It is fantastic to know that you’re loving the colors on your new XR-85X90L!

      We also appreciate your honest feedback regarding the pre-installed apps; we’re always looking for ways to make our interface feel cleaner for those who prefer external streaming devices.

      Thank you for choosing Sony and happy 2026!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent features for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much deliberation and an in-person visit to the store, I chose the Sony 85" Class BRAVIA XR X90L as my new television, and I couldn’t be happier with my decision. Seeing all the large-format TVs side by side in the store really helped me compare picture quality and features. The sales rep provided detailed and helpful information, which made narrowing down my choice a lot easier. Ultimately, this TV stood out because of its balance of price and features, aligning perfectly with my needs. Once the TV was delivered and set up at home, it exceeded my expectations. The full-array local dimming is a standout feature, producing significantly deeper blacks compared to my old TV. This really enhances the contrast and overall picture quality, especially when watching darker scenes or movies. The colors are vibrant without being overly saturated, and the clarity of the 4K resolution is stunning. The TV’s integration with Google TV adds another layer of convenience, offering seamless navigation, voice control, and access to a vast range of apps and streaming services. Setup was straightforward, and the interface feels intuitive and responsive. Overall, the Sony X90L has been a fantastic upgrade for my home entertainment system. Whether I’m watching movies, sports, or streaming shows, the picture quality is immersive and impressive. I’m thrilled with this purchase and would highly recommend it to anyone looking for a premium large-format TV at a great value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuyGuy,

      You made the right choice! We're thrilled that you like the picture quality, Google software, and user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Sony hit it out of the park with the X90L

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own multiple OLED's (LG C2 & C3) so I was skeptical about the performance of this LED X90L, but the price for the 85" panel and the reviews touting it enticed me. I decided to give it a go in my basement media room and see how it stacked against the OLED's I own. The color accuracy of this panel IMO exceeds those of LG OLEDs. I know this might seem like a controversial statement, but you have to see it to understand it. Sony's image processing IMO is the best in the industry while watching movies and shows. Human skin and texture on this panel is much more lifelike and non saturated vs. OLEDs. Colors pop for sure, but they are much more natural in appearance and lifelike. I'm one of those types that have to tweak my OLED/LED extensively to get the color/contrast to my liking, but Dolby Vision Bright combined with the XR processing from Sony is as perfect an image you can get without spending 6k+ Brightness! 600+ nits for a Full Array LED is LEGIT. In bright environments this semi gloss panel works just fine, and has the brightness to match- but in dark basement environments is where this thing really shines. There are Mini LED panels that struggle to get to that mark with double or triple the dimming zones available to them. Gaming wise this is a capable panel, but it does have a slightly higher input lag than OLEDs- but none of that should matter for casual gaming. Game mode exists now with VRRR and G-Sync compatibility up to 4k 120hz. Bottom line, Sony took notice of HiSense and TCL creeping up on them last year, and juiced this X90L to exceed them at a very competitive price. This upper mid range panel touches areas of the high end range at an awesome price with a picture you just have to see to appreciate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZCLUTCH, wow! We appreciate your detailed review of our newest product. We hope you are enjoying your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Best for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently moved and was looking for an 85 inch tv for the new place. Went in thinking I was going to buy another TV, but after looking and really wanting a Sony, my guy at BestBuy took his time and showed me this, and explained the difference in how the lighting on these tvs work. Although there are better quality ones, for the price this tv is great! Hung it on the wall, and am enjoying the size and quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, TrevorB! We're glad you are impressed with your new Sony TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, easy setup. After immediately ignoring Google smart TV in the past, this iteration is finally fast enough and good enough that I'm using it. Plus they finally added Google photos as a screen saver option. Smart switching between video modes, plenty bright for a bright room, and not OLED blacks, but plenty dark enough for a fraction the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi skiflyer,

      Awesome! We're happy to hear that you like the picture quality and had an easy time setting up the TV. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Valeria

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and big love my money nights with my family colors everything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ValeriaE!
      Thank you for sharing your experience with us! It is great to hear that the XR-85X90L is bringing vibrant colors and enhancing your family nights.

      Just to highlight, the XR-85X90L features Sony’s Cognitive Processor XR, which helps deliver lifelike picture quality with rich colors and deep contrast, making every scene come to life.

      Thanks for selecting Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Sony made a solid TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not Mini-LED, its not OLED, but its the best FALD television I’ve owned. Sony clarity, impressive processing, and shadow detail preservation are all things this X90L have that you just have to see for your own. I got my 65” during black friday at a fantastic price. The picture I included in my review is of the TV mounted in the first room I had it in. The room it lives in now has bright daylight filling it and recessed lighting in a vaulted ceiling at night. The X90L delivers the best brightness that one with these specs can deliver in both lighting conditions. Yes you will see elevated blacks in letter box or cinema black bars and dark areas. But those are a small price to pay to have the bright levels and shadow details preserved that i mentioned earlier. I love the google OS that comes with the tv. Easy to navigate and setup to your preferences. Build quality is as expected from Sony, solid. It’s not a flagship, but you dont feel like you got a cheap TV. Sony did a great job of building the TV to fit the budget but not feel like any corners were cut. For under $1000 for a 65” during black friday, this is literally a best buy at Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deejay, We appreciate your detailed feedback. We're pleased to hear that you are enjoying the overall performance of your new TV. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Almost as good as OLED at less than half the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 65in Sony A8. But, as I re-configured my family room I ended up with a big wall that kind of dwarfed it. So, when I went to my local, I was able to compare that this X90 and the A8 were indeed the two best to my eyes. By a long shot. Side by side the blacks on the A8 are unbelievably good but, for something like 3k less X90 was very close in color areas, brightness (possibly better) sharpness, etc. So, I pulled the trigger at 2195 and then found out it was 1995 a day later (of course) and Best Buy honored that price no problem, especially since I have their card which is one reason it's probably worthwhile to have one. Install was flawless from Geek Squad just moving my existing mount and hooking to my Onkyo recever and polk towers. Once I played with the settings I got an even better picture than in the store. it's not perfect but, it's a great deal and looks very very good. I would HIGHLY recommend it for sports enthusiasts. They look amazing on this screen.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi scottk, Thank you so much for choosing Sony! We are so glad to hear that you are enjoying your new TV! Thank you for the 5-star rating! -Carl Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    I love this tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying thank you to the BB management team. I was able to purchase an open box on Superbowl Sunday for $899. This tv does an amazing job making SD content look great. That's darn near impossible nowadays, but Sony is Sony for a reason. It took some getting used to the OS (I prefer Tizen), but once I got used to it, it has perks over Samsung like NBA app. HD and 4K content look great too, but my selling point is SD content. I use a sound bar, so can't speak to TV audio. TV is super heavy, so make sure you have help if mounting it. I hope I get many years from this tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DudeBYOB,

      Thanks for sharing your review and experience with the X90L. We're glad that you are enjoying the picture quality of the TV. Your feedback about the TV weight is also appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Loving this TV!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing a ton of research, I decided on the 85” X90L. Most of what I found is thay this TV seemed to hit a sweet spot with people for quality and price. I could not agree more. The picture quality is top notch. I have watched 4K movies on disc, streaming 4K, PS5 Pro, and Series X. Everything looks crystal clear, and the colors are magnificent. 4K movies with Dolby Vision support is holy cow awesome. The brightness of the TV is unreal. In playing Ghost of Tshushima on PS5, and enemy threw a flash bang at me. It was so bright, I actually squinted my eyes and turned my head. That is next level awesome! Overall, I am very happy with this purchase and will enjoy for years to come.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi auburon, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Near perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Sony so I expected near perfection.. nothing is perfect but they definitely know how to get close! Picture quality is sharp, colors pop and anything on 4k looks great! Sound is good and loud, we have a soundbar but sometimes it doesn't connect and we still have a hard time telling the difference between the two. The only issue I can come up with is when watching something with subtitles on if the scene is in a dark setting the subtitles illuminate a lot so where the light affects the space in the scene.. but that's honestly an issue with all tvs unless you have OLED..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI KevinG,

      We are thrilled that your new 85" X90L is living up to your "near perfection" expectations with its sharp picture and popping colors! It is also great to hear that the built-in sound is so impressive that it rivals your soundbar. To help with the subtitle blooming you mentioned in dark scenes, you can actually minimize this by going into Settings > System > Accessibility > Subtitle settings and changing the text color to Grey or adding a Semi-transparent background; this reduces the light output from the text so the local dimming zones don't have to work as hard, keeping your dark scenes nice and deep. Thanks for choosing Sony!

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Viewing angle

    Rated 5 out of 5 stars

    Great TV!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the 85" went on sale for $1999 I could not pass any longer. Wanted the X95L but Best Buy was not offering for some reason. I'm a Total Tech member so delivery and mounting was free. BB tech did a great job on the install. Very quick clean and professional. My adult children came over for football and were amazed by the bright beautiful picture. My son thought it was an OLED due to the deep blacks and great contrast. Off angle is not great but I don't watch off angle so was not worried when I made the purchase. I have a Sony A7000 sound bar and the Acoustic Center Sync is awesome! Watch a lot of Youtube TV and streaming so wanted the Sony processing which did not disappoint. If I were single I'd have the 98" version of this but want to stay married. Great job Sony and Best Buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OKCKC, awesome! It's good to hear that you had a great experience purchasing our product! We're glad you are enjoying your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Awesome, be aware of size constraints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not gonna lie... we deliberately chose this as the best option for the price point, but it wasn't the primary choice (OLED). However, it you asked me to identify the difference between this and the one that costs 2x as much, I couldn't tell you without significant examination and time with them being side by side. It certainly isn't something I notice watching it every day. It is also the first TV we have had that has the google account option, and although I thought that would be an additional PITA, it has actually made the interface much easier than our other 'smart' tv (Samsung). My only 'CON' is that it requires significant investment in wall structure to hang, and if you think you can get away with just placing it on a console table, the length (65") and width of the feet (18") is too long/wide for almost anything except custom made stands. It is borderline to big/heavy for the kind that suspend it over a console. The size of this quickly limits your options, so make sure the wall you are going to place it is structurally sound because that is going to be where you have to put it (unless you are ok with it on the floor).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmilyS,

      Thanks for commenting! We are truly delighted to hear your satisfaction with the amazing performance of your XR85X90L for its price. We greatly appreciate your feedback with the size and weight of the TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great value for your bucks.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this TV for a little over a year and is being used for different streaming services not a single issue so far, video quality really good it exceeded my expectations. The full-array local dimming is a really nice feature, far better blacks compared to my old TV. This really enhances the contrast and overall picture quality, on the color side is vibrant making clear and natural images, regarding sound don't know much about the speakers since i have it hooked up to a Sonos wireless system but definitely worth buying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FernandoG, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US