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Customer Ratings & Reviews

Sony - 85" Class - LED - X850F Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 209 reviews

95%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-2 of 2 Reviews
  • Rating: 2 out of 5 stars

    Not anywhere near Sony

    Posted
    SonyBeBAD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Clearly Sony pays for it's space at Best Buy. Sony used to be the Gold Standard in TV's. I only bought Sony until now. They promote this as a Android Smart TV. It is a Sony modified Android TV. You cannot download other than Sony and Google Play apps they want you download. Google play pre-installed is pay to watch movies etc. I called Sony and spoke to their customer support staff for nearly an hour. The bottom line is they say it has Android inside and that makes it an Android TV. This TV is 85 inches and does not have the ability to give the picture quality of their smaller 4K TV's My advice to Best Buy is end their current contract with Sony until they fix and stop fibbing about their TV's. This TV might look good for a year or more. Then you will realize you paid way too much for a name brand TV that used to be the Gold Standard. Down the road if Sony fixes their promotion of a modified two star product as a five star, I might try them again.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi SonyBeBAD, we're very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number. Thanks! ^Ron Sony_US

  • Rating: 2 out of 5 stars

    Expensive TV Poor Picture

    Posted
    DocHoliday
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I am not impressed with the picture quality of this tv. Watching sports especially it doesn't keep up with the picture speed and it digitizes and jerks. For the price I expected a much better picture.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi DocHoliday, You can adjust the picture node setting of the TV and set it to Sports: http://helpguide.sony.net/tv/fusltn1/v1/en-003/01-03-09_03.html
      Sony takes into consideration all feedback to improve the performance and quality of our products and services. We'll forward this to the proper department.
      Regards,
      Vincent sony_US