Customer Ratings & Reviews

Hi QuentinD, Thank you for giving the X77L a perfect rating! With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Your recommendation means a lot to us and thank you for choosing Sony! -Sam

Hi Paula, We're happy to hear this feedback! Glad that your while family are loving the amazing graphics and size of our Sony 85X77L. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thanks for choosing Sony! -Sam

Hi Almaguer79,
Many thanks for the 5-star rating! We're glad to hear your enjoyable shopping experience. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Enjoy your new TV and thank you for purchasing Sony! - Kris

Hi YanM,
Thank you for sharing your great experience with us! We're happy to hear that you and your family are enjoying your X77L TV. We really appreciate your recommendation. Thanks for choosing Sony! - Kris

Hi Pluto, Fantastic! We're thrilled to hear you like the excellent video performance and sound quality of your Sony X77L. Thanks for choosing Sony! -Sam

Hi JoyceF,
Awesome! We're delighted to hear your satisfaction with your X77L TV. We are committed in providing our customers with the best experience possible. Thanks for choosing Sony! - Kris

Hi Laveto,
Excellent choice! We always strive to deliver the best quality with our products. Your satisfaction with the X77L TV is greatly appreciated. Thanks for trusting Sony! - Kris

Hi dman,
Many thanks for the 5-star rating! We're glad to hear you love your new Sony TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thanks for choosing Sony! - Kris

Hi KenH,
Thank you for your kind words! Your patronage and satisfaction allow us to continue what we love to do and provide you with quality products. We're glad to hear you like your X77L TV. Thanks for trusting Sony! - Kris

Hi CharlesR,
Awesome! We're happy to hear your enjoyable shopping experience. We always strive to deliver the best quality with our products. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony and enjoy your new TV! - Kris

Hi Techguy,
Thank you for the continued trust you have put in our brand! Your satisfaction with your new Sony TV is greatly appreciated. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thanks for choosing Sony! - Kris

Hi LateefO,
Thank you so much for the 5-star rating! Glad to hear that you found the best TV that perfectly fits your living room. We always strive to deliver the best quality with our products. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thanks for choosing Sony! - Kris

Hi CarlL,
Perfect! We're happy to hear your satisfaction with your new Sony TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thanks for choosing Sony! - Kris

Hi jimmyG,
Thank you for your time writing this review. We're glad to hear your enjoyable experience with your X77L TV. For announcements and product updates, we suggest checking out the Sony website. If a new feature is implemented, it will be reflected on our product page. Your insights are important to us as we work to meet and exceed your expectations. Thanks again for purchasing Sony! - Kris

Hi RossB,
Thank you for your valuable feedback! We really appreciate that you are happy with your Sony X77L despite of what happened on the original TV. This does not happen often and definitely not the buying experience we want you to have. Nice to know that it has been replaced. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. We appreciate your feedback and we do apologize for the inconvenience caused.

With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thanks for choosing Sony! - Kris

Hi PegB, Thank you for providing us with your initial rating of your new Sony X77L. We want every experience to be “five stars”. For future reference, we can offer assistance on how to set up or operate the features and functions, or troubleshoot the issue of your Sony X77L by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. Thank you for sharing your feedback and we look forward to seeing your review in the future. -Sam

Hi Milad,
Thank you for your time writing this review. We're sorry to hear if you are experiencing network connection issues with your X77L TV. This is definitely not the experience we want you to have with our product. Allow us to help and turn this experience around.

Network issues can be frustrating because they can cause apps not to load, movies to buffer, music to not play properly, or other errors. Issues, such as the device can't connect to the network, errors occurring when trying to connect, or service unavailable, may be caused by several factors. The following troubleshooting steps provide common solutions and information to help diagnose and resolve a network issue:
Make sure that your TV software is updated as it includes key features, applications, bug fixes, and feature improvements.
Power reset your TV
Power reset your modem/router
Signal strength and interference. When using Wi-Fi, the distance of the router to your device is another factor to consider. To maximize your viewing experience when streaming video or listening from an audio app, make sure that the router is placed near your device. They shouldn't be more than 25 feet away from each other.
Check your network status

Please refer to these article links below for additional troubleshooting steps for network connection or app-related issues:
https://www.sony.com/electronics/support/articles/00151038?utm_source=glean
https://www.sony.com/electronics/support/articles/00108468?utm_source=glean
https://www.sony.com/electronics/support/articles/00202472?utm_source=glean

May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi MelwinD,
Thank you for time writing this review. While we are glad you like your X77L TV, we're sorry to hear the trouble you are experiencing with the remote. Let's work together to troubleshoot the issue. Here are some steps you can try if the TV remote is not working properly:

Press each button on the remote control twice to make sure none of the buttons are stuck.
Remove and reinstall the batteries to ensure a good connection.
Replace the batteries with new ones.
Perform a power reset of your TV. Temporary and intermittent issues are often resolved by performing a power reset
Ensure that your TV software is updated as it includes key features, applications, bug fixes, and feature improvements.

For more information about using the remote and troubleshoot problems, please refer to these links:
https://www.sony.com/electronics/support/articles/00030297?utm_source=glean
https://helpguide.sony.net/tv/kusltnr1/v1/en-003/01-07_01.html

May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi JohnL,
Many thanks for the 5-star rating! We always strive to deliver the best quality with our products. Nice to hear you like the great picture and viewing angles of your X77L TV. Thanks for choosing Sony! - Kris