Customer Ratings & Reviews

Hi FifaNY, Thank you for the positive review! We're thrilled to hear that you're satisfied with your purchase. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thanks for choosing Sony! -Sam

Hi CharlesR,
Awesome! We're happy to hear your enjoyable shopping experience. We always strive to deliver the best quality with our products. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony and enjoy your new TV! - Kris

Hi Techguy,
Thank you for the continued trust you have put in our brand! Your satisfaction with your new Sony TV is greatly appreciated. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thanks for choosing Sony! - Kris

Hi James, Thank you for the great review! We're glad you like the great picture quality and ease of setup of your new Sony X77L. Powered by Sony's 4K Processor X1 and Live Color technology, your movies, shows, and games look immersive and realistic with more vivid colors. Even 2K and HD media can be upscaled to near-4K thanks to Sony's 4K X-Reality PRO. If you like sports and action-packed movies, Motionflow XR will create and add frames to keep things smooth and blur-free. Finding what to watch is easy with Google TV built-in, or you can cast from a phone or PC with Chromecast Built-in and support for Apple AirPlay. All of this and more is intuitively managed with the included voice-enabled remote and Google Assistant. Thanks for choosing Sony! -Sam

Hi JaimeB,
Thank you for such a great review! We're delighted to hear you like the excellent picture quality and huge size of your Sony new TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thanks for choosing Sony! - Kris

Hi LachmanH,
Awesome! We're extremely pleased to hear that you love the exceptional picture quality and vibrant colors of your new TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thanks for choosing Sony! - Kris

Hi SandraC, Amazing! We're very happy to hear that you're satisfied with your purchase. And good to know it look good mounted on your living room. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing Sony! -Sam

Hi ChrisV, That's awesome! We're very happy to hear that the Sony X77L have exceeded your expectations. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! -Sam

Hi SONNY, Great! We're thrilled to hear you're enjoying the movie theater-like experience with your new Sony X77L. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing Sony! -Sam

Hi CarlL,
Perfect! We're happy to hear your satisfaction with your new Sony TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thanks for choosing Sony! - Kris

Hi ChristianC,
A great big thank you for purchasing Sony! We love our customers dearly, and hearing your positive feedback is so helpful to us. Your satisfaction with our product means a lot to us. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. - Kris

Hi QuentinD, Thank you for giving the X77L a perfect rating! With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Your recommendation means a lot to us and thank you for choosing Sony! -Sam

Hi Milad,
Thank you for your time writing this review. We're sorry to hear if you are experiencing network connection issues with your X77L TV. This is definitely not the experience we want you to have with our product. Allow us to help and turn this experience around.

Network issues can be frustrating because they can cause apps not to load, movies to buffer, music to not play properly, or other errors. Issues, such as the device can't connect to the network, errors occurring when trying to connect, or service unavailable, may be caused by several factors. The following troubleshooting steps provide common solutions and information to help diagnose and resolve a network issue:
Make sure that your TV software is updated as it includes key features, applications, bug fixes, and feature improvements.
Power reset your TV
Power reset your modem/router
Signal strength and interference. When using Wi-Fi, the distance of the router to your device is another factor to consider. To maximize your viewing experience when streaming video or listening from an audio app, make sure that the router is placed near your device. They shouldn't be more than 25 feet away from each other.
Check your network status

Please refer to these article links below for additional troubleshooting steps for network connection or app-related issues:
https://www.sony.com/electronics/support/articles/00151038?utm_source=glean
https://www.sony.com/electronics/support/articles/00108468?utm_source=glean
https://www.sony.com/electronics/support/articles/00202472?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi RossB,
Thank you for your valuable feedback! We really appreciate that you are happy with your Sony X77L despite of what happened on the original TV. This does not happen often and definitely not the buying experience we want you to have. Nice to know that it has been replaced. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. We appreciate your feedback and we do apologize for the inconvenience caused.

With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thanks for choosing Sony! - Kris

Hi MelwinD,
Thank you for time writing this review. While we are glad you like your X77L TV, we're sorry to hear the trouble you are experiencing with the remote. Let's work together to troubleshoot the issue. Here are some steps you can try if the TV remote is not working properly:

Press each button on the remote control twice to make sure none of the buttons are stuck.
Remove and reinstall the batteries to ensure a good connection.
Replace the batteries with new ones.
Perform a power reset of your TV. Temporary and intermittent issues are often resolved by performing a power reset
Ensure that your TV software is updated as it includes key features, applications, bug fixes, and feature improvements.

For more information about using the remote and troubleshoot problems, please refer to these links:
https://www.sony.com/electronics/support/articles/00030297?utm_source=glean
https://helpguide.sony.net/tv/kusltnr1/v1/en-003/01-07_01.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi PegB, Thank you for providing us with your initial rating of your new Sony X77L. We want every experience to be “five stars”. For future reference, we can offer assistance on how to set up or operate the features and functions, or troubleshoot the issue of your Sony X77L by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. Thank you for sharing your feedback and we look forward to seeing your review in the future. -Sam

Hi JohnL,
Many thanks for the 5-star rating! We always strive to deliver the best quality with our products. Nice to hear you like the great picture and viewing angles of your X77L TV. Thanks for choosing Sony! - Kris