Customer Ratings & Reviews

Hi DonaldD,

We couldn't be happier to hear that the BRAVIA 5 is delivering such a complete experience for you across picture, sound, and overall performance. At the heart of this TV is our XR Processor™, which uses AI technology to intelligently enhance color, contrast, and clarity in real-time. This processing power is what allows the XR Backlight Master Drive™ to precisely control thousands of Mini LEDs for that captivating brightness you're seeing. It is also fantastic to know that the sound is resonating with you; the Acoustic Multi-Audio™ system with integrated tweeters ensures that audio is positioned perfectly to match the action on screen.

Thank you for making Sony part of your home entertainment.

Best regards,
Dominick

Hello GlenM,

Thank you for choosing Sony!

We couldn't be happier to hear that you are enjoying your K98XR50 TV and that it has been easy to use. We're also glad the installation went smoothly and that BestBuy did a great job. Your positive feedback motivates us to continue delivering quality products and services.

Best regards,
-Fred

Thank you for the fantastic review, Tausif!

We’re thrilled to hear that the contrast and clarity of your K-98XR50 are making such an impression. It’s great to know you’re enjoying that premium BRAVIA picture quality!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi NancyQ,

We could not be more pleased to hear how much you are loving your new BRAVIA 5. Our engineers work tirelessly to ensure that every frame delivers that signature clear and crisp picture quality, and it is wonderful to see that dedication translated into a viewing experience you are proud to recommend to others. Thank you for trusting Sony to bring your favorite content to life.

Regards,
Dominick

Hi Adrian,

That's fantastic to hear! We're thrilled you're enjoying the overall quality and the brilliant Mini LED technology on your new 98" BRAVIA 5, especially for sports. Thanks for choosing Sony. Best regards, Eliab

Hi SamirB,

We are thrilled to hear that you are enjoying your new 98" BRAVIA 5! It is wonderful to know that the picture quality, sound, and immersive scale of the screen have met your expectations for a perfect viewing experience. Thanks for choosing Sony.

Best regards, Eliab

Hello Reviewer,

Thank you so much for your feedback! We're thrilled to hear you're enjoying watching your favorite shows on your new Bravia 5—big screen and exceptional picture quality!

Thanks for choosing Sony.

Sincerely,
Jenn.

Thank you for the amazing review, LeeannP!

We are so honored to hear that you are a lifelong Sony fan! There is nothing quite like the 98-inch Bravia 5 to bring that "wow" factor to a room. We are thrilled that you're loving the new TV, and we truly appreciate your loyalty to our products.

Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team

Hello JamesB!
Thanks for your feedback! We are really happy to hear that you’re enjoying the large and realistic picture on the K-98XR50.

We're genuinely thankful you decided on Sony!
Best regards,
Estefany

Hi EllitaF,

Thank you for your 5-star review of the Sony BRAVIA 5! It is truly wonderful to know that you are enjoying the very good picture quality and are pleased with the large screen size.

Thank you for choosing Sony. We hope you enjoy many hours of viewing!

Regards,
Dominick

Hi Gman!
Thanks so much for sharing your feedback on the K-98XR50 TV. It brings us great joy to hear that the picture quality is hitting the mark for you.

Adding a dedicated Sony soundbar can really elevate your viewing experience, especially with features like Acoustic Center Sync to combine the TV's audio with the soundbar for a richer soundstage, plus support for immersive audio formats like Dolby Atmos.

We appreciate your business and thank you for choosing a Sony TV!
Best regards,
Estefany

Hi ZuyiW,

It is great to hear that you are enjoying the viewing experience on your massive 98-inch Sony BRAVIA 5 TV! That size truly delivers an unforgettable, cinematic experience right in your home.

We appreciate your support and thank you for choosing Sony!

Regards,
Dominick

Hello AndreaF,

Thank you for choosing Sony!

We couldn't be happier to hear that you and your husband are enjoying the K98XR50 TV. It’s wonderful to know the picture quality is making a great impression. Your kind words inspire us to keep delivering products that bring joy to your home. Thank you for sharing your experience!

Best regards,
-Fred

Hello SarahE,

Thank you for choosing Sony!

We couldn’t be happier to hear that you’re enjoying the beautiful picture of your K98XR50 TV. It’s great to know the large screen size enhances your viewing experience so you can fully immerse yourself in every detail. Your kind words inspire us to continue delivering exceptional products that bring joy to your home. Thank you for sharing your feedback!

Best regards,
-Fred

Hi GasparA,


We’re thrilled to hear you’re enjoying the massive 98" BRAVIA 5 and that it's working so well for you! It’s great to know you’d recommend it, as the combination of Mini LED brightness and the expansive screen truly creates an unforgettable home cinema experience. Thanks for choosing Sony.

Best regards, Eliab

Hi MattV,

We're so happy to hear that you're satisfied with your new BRAVIA 5 TV's performance and surround sound integration. It's fantastic to know you feel it's a great value, as we strive to deliver premium features that our customers love. Thank you for sharing your positive feedback!

Thanks for choosing Sony.

Best regards,
Eliab

Hello BUZZ,

Thank you for choosing Sony!

We couldn’t be happier to hear that the K98XR50 TV delivers outstanding performance and excellent value. It’s rewarding to know that the balance of quality and price resonates so well with you. Thank you for highlighting these strengths!

Best regards,
-Fred

Hi Penny!
We are immensely pleased to hear that you've received your new BRAVIA 5! We're confident that its stunning 4K HDR picture and immersive sound will elevate your home entertainment experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi ChrisH,

Thank you for considering Sony products.

We apologize for the inconvenience with your K98XR50 TV. We understand how frustrating it is when a product doesn't perform as expected, especially after your investment.

This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at [email protected]. We kindly ask that you include the following details in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred