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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 92 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

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97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-92 of 92 reviews
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a bundle on Dec 6, best buy still did not deliver and instal. Manager never calls back. They expect the customer to walk back to store. Poor management Duluth GA.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a week and half and when texts turned it on no picture. No one had any in stock across Texas.. would be another 3 weeks for a new one. Decides to cancel entire order

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Yet Delivered

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't review a product that has not been delivered.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV so far. Super bright and beautiful. Love the size. If online gaming, make sure you put the tv and system in game mode. For low latency. Took a couple of days to figure that out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GetNMyTummy,

      We are honored to hear that your new BRAVIA 5 is impressing you with its brilliant brightness and beautiful picture quality! It is fantastic that the screen size is a perfect fit for your space. We also appreciate you sharing that helpful tip regarding Game Mode; using that setting is exactly how we ensure gamers experience the ultra-low latency and responsiveness needed for a competitive edge. It’s great to know you’ve dialed in the settings for the best possible experience.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Nice pic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best! Enjoying the size 98 inches. When a football player is on the ground, it is really all of him! Not happy with the Mini LED; the picture isn't as sharp as the one in the store.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bill423,

      We’re so glad you’re enjoying the massive 98-inch scale of your new BRAVIA 5 for game day! To get that store-quality sharpness, we recommend checking that your 'Picture Mode' is set to 'Standard' or 'Cinema' and ensuring 'Reality Creation' is set to 'Auto' in the Clarity settings to boost fine details. Additionally, verifying that your HDMI signal format is set to 'Enhanced' will ensure you're getting the full 4K resolution you saw in the showroom.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Beautiful color for this Sony BRAVIA TV.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice, clear picture with beautiful color. Easy to set up with built-in Google TV. Only 2 of the 4 HDMI connections support 4K. The sound is good, but not exceptional.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GlenH,

      We are immensely pleased to hear that you are enjoying the clear picture quality and vibrant colors of your new BRAVIA 5, as well as the seamless setup with Google TV.

      Regarding your note on the HDMI connections, We’d love to share some helpful information to ensure you get the most out of your display. All four HDMI ports on your BRAVIA 5 actually support 4K resolution. If you aren't seeing 4K on specific ports, it’s likely because they need to be toggled to a higher bandwidth setting.

      To enable full 4K capabilities across all inputs, please try these steps:

      Go to Settings > Channels and inputs > External inputs > HDMI signal format > Set the format to Enhanced Format for all four ports.

      This should unlock the premium performance you're looking for across all your devices!

      Thank you for making Sony part of your home entertainment.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    10/10 recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a great addition to your home. I watched the Super Bowl on it and the picture was extremely clear. I love all the apps that are available on the App Store. Purchased an Apple TV thinking I would need it, but I haven’t used it yet alongside this TV. The Google smart function is very well as well. Definitely a recommended purchase if you’re trying to stay within a budget for a great quality TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 98'' Bravia rocks.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is the best tv on the market they are the benchmark of TV's this 98-inch rocks the picture is awesome along with their reliability nothing better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rickster!
      Thank you so much for the fantastic review! It is truly wonderful to know that you consider the K-98XR50 to be the benchmark for TVs. We're so happy that the picture and reliability are hitting the mark for you.

      We're genuinely thankful you decided on Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    A True to Life Picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A true to life quality picture. I am glad that I chose the Sony Bravia brand over other competitors. I viewed and reviewed all of the options for 100" televisions. In my eyes, the Sony Bravia picture is unparalleled. I am very pleased with the results of my choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryB,

      We are absolutely thrilled to hear that you are so pleased with your choice of the 98" BRAVIA 5 Mini LED TV! It's fantastic that you found the Sony BRAVIA picture quality unparalleled after reviewing all the options, providing you with a true-to-life viewing experience.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Large television

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic tv on the pricier side but does very well with a lot of sunlight as advetised

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, James!

      We appreciate you choosing the 98-inch BRAVIA 5. You’re right—at this massive size, it’s a big investment, but we are thrilled it’s delivering on that promise of handling bright, sunny rooms!

      By bringing Mini LED technology to the BRAVIA 5 series for the first time, we’re able to give you that intense brightness and precise contrast needed to keep the picture looking sharp even when the curtains are open. It’s designed to give you that "big screen" theater feeling without needing a dark room to enjoy it.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Happy Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the product and the installation crew.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,

      We could not be more pleased to hear that you are completely satisfied with your new television!

      The BRAVIA 5 represents a significant leap in display technology by utilizing our XR Backlight Master Drive to meticulously orchestrate thousands of ultra-dense Mini LEDs. This allows for localized dimming that achieves incredible brightness alongside deep, realistic shadows. To ensure every frame looks its best, our XR Processor performs real-time AI analysis of the imagery, cross-referencing hundreds of thousands of individual on-screen elements to replicate the way the human eye perceives the real world. We are delighted that this combination of cutting-edge hardware and intelligent processing is delivering the high-quality experience you were looking for.

      Thank you for choosing Sony for your home entertainment!

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting to have the Sony Bravi installed with the Sonos sound bar

    I would recommend this to a friend
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