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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 89 reviews

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    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-89 of 89 reviews
  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome full-frame camera, compact body! Essentially an A7iV in a smaller body with dedicated AI processor

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi STeve, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ILCE7CM2 camera. We are glad to hear that you found it as a great camera. Thank you for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360.   Regards, Larry 9-21-2024 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Compact and fast auto focus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically a compact A7IV with a better autofocus. Only one single sd card slot so dont think this is for professioanl isage, but it's a better buy than the APSC cameras Sony has

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hepatightass,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for your feedback on our ILCE7CM2 camera. We're happy to hear that you find our camera compact and has better auto focus, comparable to our ILCE7M4. Thanks again for choosing Sony!
      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.
      Rubychelle Sony_US

  • Rated 5 out of 5 stars

    Good camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to work with, easy to shop, as good as i except!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlfredG, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. It's great to hear this camera has been user friendly for you. Thank you for choosing Sony. -Linda 12-28-24 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Very good!!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good!!!!!!Very Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dmytro,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ILCE7CM2 camera. We're glad to hear that you're happy with our product and find it very good to use. Thanks again for choosing Sony!

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle

      2-5-2024

      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Best Buy, Do Better

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a brand-new camera with a 4-year Geek Squad protection plan, expecting a seamless purchase. Instead, what I received was an open-box unit—with no protective cover for the shutter, debris on the camera, and preconfigured settings from a previous owner. To make matters worse, the initial shipment required a signature, meaning I had to take the day off work to receive it—only to be met with this completely unacceptable mistake. When I called customer service, their only solution was to have me stay home again and wait another four days for a replacement. I explained that I had already taken time off work for this, making it difficult to repeat the process. Instead of addressing my concern, I was transferred—over and over again. • First, I asked for a manager but was sent to tech support instead, where I was belittled—the agent dismissively told me, “It’s just a camera, not like a washer, dryer, or TV.” This camera is also expensive, and that attitude was beyond unprofessional. • When I insisted on speaking to a leader, I was told the only available leader was off the clock. • At this point, frustrated and losing faith in the process, I requested to cancel my order—only to be transferred yet again to a different department, then again to Geek Squad. At this point, I genuinely don’t know if it’s worth buying from Best Buy anymore. The experience has been disheartening, exhausting, and completely unacceptable. I expected professionalism and quality service, but instead, I got a used product, wasted time, and complete disregard for my concerns. Best Buy, do better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    fail

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st one was damaged in shipping due to poor packaging, 2nd was lost in shipping and didn’t arrive as scheduled at store so I went somewhere else to purchase

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DamonM,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ILCE7CM2 camera. We're sorry to hear about your experience and all the inconvenience it has caused you.

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle

      4-3-2024

      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    shutter randomly dies. body feels cheap, unlike the first a7c.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamS,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE7CM2 camera. We are sorry to hear about your experience with the camera. We suggest you contact our phone support at 239-245-6360 so that we can assist you. Thank you for choosing Sony.
      Regards,
      Larry 12-4-2024
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Portable, Powerful, Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable, Powerful & Perfect for my needs. File size large enough to let me use small APSC lenses with ample left after the crop. Great travel camera with awesome AF, delivering great colors and sharpness

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonkarlSony2070, 
      Sony commitment to customer satisfaction is our top priority. 
      Thank you for sharing your experience with the ILCE7CM2 camera. We are glad to hear that you love it and found it as a great camera. Thank you for choosing Sony.  
      For any questions or concerns, you can reach us at 239-245-6360. 
      Regards, 
      Larry 1-24-2026
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Game changer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best full frame camera that you can bring anywhere!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jajawockee,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ILCE7CM2 camera. We are glad to hear that you loved it and found it as the best full-frame camera that you can bring anywhere. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 12-29-2023
      Sony Social Support Sony_US

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