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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 22 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 22 reviews
  • Rated 5 out of 5 stars

    Perfect quality, but overheating

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely stunning picture quality bit overheating problem is still there. Need to be used with dummy batteries for streaming purposes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnR,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZVE1 camera. We are glad to hear that you are impressed with the quality of the images this camera captures. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 6-15-2024
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    ZV E1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent camera all types of content creators. This purchase this a remarkable experience at theBestBuy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PerkinY, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. Its great to hear you are happy with the camera and you had a great initial experience with it. Thank you for choosing Sony. -Linda Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    You need to buy the new Sony ZV-E1!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is amazing! It’s a easy camera for beginning content creators for both bad and pro creators. If you have this camera on automatically, it sends the sensor every time you’re inside or out. It does the work for it and is pretty good along with the kit lens. I understand that you nay have a budget right now and thats ok. Get the G master lens whenever you have the money for it! It fits better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaiN,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZVE1 camera. We are glad to hear that you loved it and found it as an amazing camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 12-29-2023
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Saved my bacon

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the fence of ordering this thing, so glad I did. My client had a big company meeting, I ordered this in hopes that it would arrive on-time. It did. The portability and epic low light shooting was a game changer for collecting b-roll at the event. I actually really like the kit lens, but I was also using a wide lens that I use on my other Sony. The stability is really great, it does crop when using the stability, but the quality is still there. Other notes: I didn't have time to mess with shooting in SLog3. I just threw it in auto and went to town.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zzzzzz,
       
      Thank you for sharing your feedback about the ZVE1 camera and rating it 5 stars. We are glad to hear that the camera was able to meet your needs for portability and low light shooting. It's great to hear as well that the camera arrived on time for your client's big company meeting. The camera's auto mode is also very useful and efficient.
       
      For any questions or concerns, you can reach us at 239-245-6360.
       
      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Amazing Camera, Even Better Deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera that came in perfect condition, very happy with the deal I got ! Arrived in open box however was in PRISTINE condition.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Khozei,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ZVE1 camera. We're glad to hear that you're happy with our product and find it excellent to use. Thanks again for choosing Sony!

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle

      3-24-2024

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent camera for my need. 4k 120fps is a game changer, and same sensor as a7siii and Fx3 for low light. I couldn't ask for more

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZVE1 camera. We are glad to hear that you found it an excellent camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards, Larry 11-30-2024 Sony Social Support Sony_US

  • Rated 2 out of 5 stars

    Dont listen to influencers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was genuinely excited for this camera. Nice big pixels, great video quality, compact size. Sure i can deal with sonys awful menus if the end result requires less massaging in post. Well, i got the camera, charged it, got everything setup and ready. Then i took it to a shoot, where it promptly overheated in just over 10 minutes, then shut down, and would not turn on for another 30. The shoot was in a 69 degree controlled environment and not even sunlight. So i figure its just a defective unit, maybe the heat sink paste was misapplied. Then i googled the issue and found tons of reports on the same issue and the cameras only been released a couple weeks. I returned it for a lumix 5sii... saved some money, got better controls and menus, oh, and i can shoot for more than 10 minutes. Giving an extra star because the footage i got was pretty decent.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mister2,
       
      Sony commitment to customer satisfaction is our top priority.
       
      We apologize for any inconvenience this may have caused you. The camera has a setting that would allow you to record longer before it turns off automatically to prevent overheating. Please go to MENU →  (Setup) → [Power Setting Option] → [Auto Power OFF Temp.] then set it to High. 
       
      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Sony vs the world

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact but its a power house. Light as a feather compared to my older camera's. Im so impressed at the quality of video in this camera, the detail, the color, the smooth stabilization out of box. The on board mic that sounds like a rhode. Sony hit the nail on the head and it was worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rapgenius,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ZVE1 camera. We're thrilled to hear that you're enjoying our camera. We designed it to be light and compact without compromising on quality, so it's wonderful to know that you appreciate those features. Thanks again for choosing Sony!

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle 10-11-2023

      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    ZV-E1 is great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Easy to use for beginners with a ton of professional features as well. The quality is amazing in both high and low light scenarios. Only thing I would improve would be its overheating issues. They rarely happen but it still happens when using it for long periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelP,

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ZVE1 camera. We're delighted to hear that you found our camera great to use. This camera is indeed a powerful camera, and it can certainly be a great choice for beginners due to its user-friendly interface and versatile features. 

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle 10-30-2023

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Solid Body, Skip the Kit Lens

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid camera. From what I understand, it's the smallest body with a full frame sensor you can buy. I would recommend you save the $300-ish that go towards the kit lens and invest it in a different lens instead.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AgustinC,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the ZVE1 camera. We are glad to hear that you loved its solid quality build. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 11-11-2023
      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    Sony- Alpha ZV-E1 full dame vlog mirrorless lens

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great camera but the only thing I did not like about it, it heats up after 10 minutes so I returned it for exchange of the same product. I will update if different

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EyadA,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZVE1 camera. We are glad to hear that you found this as a great camera. To extend the time before the camera displays the overheating icon and shutdown, we suggest to avoid shooting under direct sunlight as much as possible and avoid recording with the camera handheld when possible. We also suggest using a faster memory card. For any questions or concerns, you can reach us at 239-245-6360. Thank you for choosing Sony.
      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Sony ZV-E1

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only owned it for 2 days but for the 2 days that I had it, it was a great vlogging camera and I honestly wish I never got rid of it. It’s full-frame It’s compact, it’s elegant, it’s light and it has a sharp image with great autofocus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MattE,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZVE1 camera. We are glad to hear that you found it as a great vlogging camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 4-24-2025
      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    Great Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is top of the game when it comes to Sony ZV-e1. I highly recommend getting this camera!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TrangV,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for your feedback on our ZVE1 camera. We're glad to hear that you're satisfied with our camera and find it great. Your recommendation means a lot to us!
      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360. Rubychelle
      11-12-2023
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Great camera, excellent quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great camera for shooting videos and taking photographs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobbieStacks90, Sony commitment to customer satisfaction is our top priority. Thank you for sharing your experience with the ZVE1 camera. We are glad to hear that you think our camera is perfect for capturing images and videos. Thank you so much for choosing Sony. For any questions or concerns, you can reach us at 239-245-6360. Pakorn (Sony Social Support) Sony_US

  • Rated 5 out of 5 stars

    Great Camera, Easy Purchase Process

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Camera, pickup process was simple, overall great buy. Will use best buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MitchellG,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your experience with the ZVE10 camera. We are glad to hear that you found it as a great camera. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 4-25-2025
      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    Great for professional use. Go for it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great for professional use. We don’t need to buy additional lens

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HabeebA, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your feedback. We are happy to hear this camera kit has worked out perfectly for your work. Thank you for choosing Sony. -Linda 5-3-25 Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good so far. Camera is a good hybrid. Great mechanics.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadisonE

      Sony commitment to customer satisfaction is our top priority.

      Thank you for your feedback on our ZVE1 camera. We're glad to hear that you're happy with our product and find it great to use. Thanks again for choosing Sony!

      If there is anything specific you would like to share or know about, feel free to contact us at 239-245-6360.

      Rubychelle

      3-3-2024

      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Amazing Camera!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing camera, no issues this far! Been using it for gym content and lifestyle vlogging and it is seamless to switch back and forth. I have little knowledge when it comes to cameras, but the ZV-E1 is super simple to use and after just a month or so of having it, I am very comfortable using it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Olivia,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the ZVE1 camera. We are glad to hear that you found it as an amazing camera and with its easy-to-use interface, after using it for just a month, you are now very comfortable using it. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry
      Sony Social Support Sony_US

  • Rated 1 out of 5 stars

    Not worth the price tag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone was better than this. It was really disappointing

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CoachB, Sony's commitment to customer satisfaction is our top priority. We would like to hear from you about how the unit disappointed you. Please reach out to us at Sony's General Consumer Support: 239-245-6360. Thank you for choosing Sony! - Edward (4/20/2025) Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Content creator camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is good for content creators. We bought a lower price one and it didn't have good stability for movement/ walking and filming. This model is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buyer,
      Sony commitment to customer satisfaction is our top priority.
      Thank you for sharing your feedback about the ZVE1 camera. We are glad to hear that you found it as a good camera for content creators. Thank you for choosing Sony.
      For any questions or concerns, you can reach us at 239-245-6360.  
      Regards,
      Larry 11-18-2023
      Sony Social Support Sony_US

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