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Sony - Streaming Audio Wi-Fi Built-In Blu-ray Player - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 7579 reviews

94%
would recommend to a friend

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Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    Finished with Sony

    Posted
    Zenny

    We purchased this product in November, 2016 to replace a five-year old Sony blu-ray player that had developed too many issues to continue using. I was excited to have a streaming device, never having had one before, and we had been wanting to try Netflix for a long time. Setup and connection to our wireless router was easy, and we began streaming. At first, the unit streamed flawlessly, but as we continued we would find that from time to time the streaming speed would drop dramatically to 240 bps, which is half of standard definition and results in an awful picture. After a few minutes the streaming speed would return to an acceptable high definition level but would drop from time to to time to the ridiculous low speed. I checked all settings and options on the Sony but could find nothing that might cause the intermittent drop in streaming speed. Because of this, last December we bought a Roku Ultra to replace the Sony as a streaming device, and we have experienced no issues with drops in streaming speed since. So, this unit is worthless for us as a streaming device, but I'm just getting started. After playing a disc, from time to time the Sony will freeze up and respond to no commands from either the remote or the buttons on the front of the unit. Our old Sony had also developed this issue in its last couple of years, and our only solution was to physically disconnect the power cable and then plug it back it in. I researched this issue on the internet and found scores of others who had the same problem with Sony blu-ray players. Some had contacted the company for help, but no one had ever received a simple solution other than to disconnect and reconnect the power. Given that our old Sony had developed the same issue, I can only assume that the company either doesn't know how to fix this problem, or they just don't care. The third problem our player has developed is that the HDMI jack on the player is beginning to malfunction, resulting in intermittent loss of video from time to time when playing a disc. I have no doubt what is causing the loss of video, because our old Sony developed the same problem after about four years. After extensive trouble-shooting with our old unit, I finally figured out what was causing the video loss when I replaced the HDMI cable with a component cable, which, of course, also required an additional cable for audio. So, while our old Sony needed four years to show this issue, our new one has only taken about a year and a half. I guess the days of confidently knowing that the purchase of a Sony product insured top quality have receded into the sunset. From now on, we are ABS (anything but Sony) when considering prospective electronic products. So long, Sony. It was nice but now it's gone.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Zenny, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron sony_US

  • Rating: 1 out of 5 stars

    Excrutiating

    Posted
    Matt

    Have had great experiences with sony products in the past but after purchasing this Blu-Ray player i will look to other manufacturers for this kind of product. The smallest inconvenience is it's start-up time. Menu will display fairly quickly but won't let you do anything for about a minute while all the apps initialize. Not the end of the world but annoying when you're ready to watch something and you're just sitting there. The worst part BY FAR though is that it is terrible at connecting to your internet. The wireless connection will see my router and say "Connected" but anytime i try to pull up Youtube or Netflix it says "Unable to cannect. Do you want to change your internet settings?" or "Checking network connection. Please Wait". When first purchased this occurred but after about 3-5 minutes it would connect and be fine. Annoying but i'm not really the type to return purchases over any little gripe. Unfortunately the window for returns has passed and it's gotten to where it's a guessing game any time i try to pull up one of these apps. There's about a 50% chance that it will eventually connect after about 7-10 minutes of sitting time but equal chances that i'll get absolutely nothing. Restart - wait 1.5 minutes for reboot/initialize Wait the (if i'm lucky) 3.5 minutes to see if it will get a connection. Dig through the settings to see if there's SOMETHING i can do to make it more functional. Wrap back to the home page test youtube again Fail Reset Wash/Rinse/Repeat I'm not a crazy NetOps/IT guy but i'm fairly tech savy. I can navigate through most issues or research enough to address most issues but this little Blu-Ray player has me way more frustrated than I'd like to admit. This isn't an issue with my Wi-Fi router since nothing else in the house has any issue connecting to it. My old Sony BluRay player worked like a champ and connected great for about 6 years (it also booted quicker but i digress). It eventually died but it had a good run. If i could get an exact replica of it I would but for now I'll be looking to Sony's competitors for a replacement and will be much more particular about how well something performs when i first get it out of the box.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Matt. We regret that the Bluray failed to meet your expectations, and we thank you for writing us this detailed review on it. We'll look further into this for improvements, investigation, and possible changes. Thank you for choosing Sony, best regards, -Mark sony_US

  • Rating: 1 out of 5 stars

    1 Star is the Maximum

    Posted
    Eurastus

    Remember the days when you bought something, took it home, hooked it up and it began working. For some time now, it's been chic for manufacturers to sell "cripple ware" meaning that the commodity you bought won't work out of the box. In this case, the device has NO cabling. It's not just the added expense, it's the problem of living in a rural area, driving home and realizing your device won't work because the manufacturer decided to cheap out. I got used to seeing "batteries not included" in reasonably-sized letters. So, you had to buy batteries before you left the store. This item needed to at LEAST show "CABLING NOT INCLUDED" so I could have picked up a HDMI cable at the same time. I studied the box at home for five full minutes, noticed the multi-language print contained 14 different print sizes and fonts, but never saw anything that mentioned the word "cable." And, it might be there! "HDMI" is of course mentioned. But, not that you can't use the HDMI port. It's a form of marketing fraud; to keep the price as low as possible, without the customer knowing unless he reads all the fine print BEFORE buying. If "NO CABLE" is mentioned up front, the prospective customer will mentally add $20 to the sales price and often not buy. Better to make the sale, and let the customer worry about getting it to work. Then, he only thinks he's spending $20. The clerk didn't even offer to say that the device was useless without an optional cable. But, the trickery ain't free. Anytime I get ripped off like this, I make sure I write a review ---- the only time I ALWAYS write a review. And, I give ONE star in partial payback at being a victim. That rating is richly deserved. If we all did that, I'm very certain the stores will be selling less cripple ware.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Eurastus, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron sony_US

  • Rating: 1 out of 5 stars

    WiFi Problems Noted On Other Sites Do Not Buy

    Posted
    mreviewer

    Purchased this in December of 2016. 3 months later, and there are daily problems with WiFi connectivity when using streaming media. I purchased this because we wanted to watch Netflix on our TV instead of our computer and we also wanted a Blue-ray player. I only checked the reviews on Best Buy but if you check around the internet about the wireless problems with this product, you'll see that the problem is widespread. There are intermittent buffering problems when watching any show, it either pauses for 30sec numerous times making it unpleasant to watch or doesn't connect at all. I've tried everything that Sony suggests to try and fix the problem, sometimes the solutions work for a short time but then it doesn't work again. Sometimes it won't work at all. I tested our WiFi in our home using an old Dell Inspiron 1525 laptop and have no WiFi problems. I have the laptop in the same room as our TV that has the Sony BDP-S3700. I can watch Netflix, YouTube, etc wirelessly on the Dell laptop with no issues at all. Another thing you should know is that there is an app called PlayStation Now that will be discontinued on all Sony products. So, if you're thinking of buying this player for that app, you won't be able to use it in a couple of months. The same goes for other Sony products that have the app. Check the Sony website to see when the app will be cancelled for specific Sony products. Don't waste your time with The Sony BDP-S3700. How can my 10 year old laptop have no problems connecting wirelessly but this 3 month old Sony streaming media player have problems?

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hello mreviewer! Thank you for sharing your experience with us, we recommend checking at the following link for troubleshooting steps that can help with the intermittent network connectivity that you have described: https://us.en.kb.sony.com/app/answers/detail/a_id/33377 ~Jeannette sony_US

  • Rating: 4 out of 5 stars

    Good Device for the Price

    Posted
    sciteacher
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This smart blu-ray player is replacing the previous Sony device that I have had for several years. I like the quick startup and the new menus. All the apps that I have tried so far (Netflix, Amazon, Youtube) have worked great! The picture quality is wonderful with the apps and with blu-rays and DVDs. My wife and I both remarked that the picture quality was much better than our previous blu-ray. The drawbacks are related to the wifi connection. The device cannot find my 5 GHz channel and will only connect to the 2.4 GHz channel. My old Sony device could (and still can) connect to both. All the other Wifi devices in my house can see both channels. Sometimes the apps lag, skip, or drop even though the blu-ray is less than two feet from the router (perhaps because it can only see the slower channel). Furthermore, being a new device I expect it to run pretty smoothly, which is only mostly the case. Having used the device for less than a month now I have had four separate occasions where I have had to disconnect the power because it was frozen and unable to respond to any commands from the remote or on the device itself. It seems like I shouldn't have to do that once a week. Each of these instances has occurred while using an app, not while playing a blu-ray. Overall I am happy with the device but will probably look for a different brand when I need to replace this one. When it works the device is great, but it should work better than it does right now.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good value, with lots of features

    Posted
    NashvilleHank
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really wish it was possible to give this combination Blu-Ray/DVD player and wireless streaming box a 4.5 rather than a 4 star rating. My experience so far (I've had it for almost a month-and-a-half) with Blu-Ray and DVD playback and streaming has been uniformly positive. It's handled both my home-recorded DVDs and the ones I've bought from specialty houses like Sinister Cinema without a hiccup. Of course Blu-Ray is a noticeable improvement in picture quality, but even DVDs look great. Wireless setup couldn't have been easier. And since we already have a Netflix account, the dedicated button on the remote is a handy feature. As far as streaming is concerned, I've had no issues at all there. (Of course, we do have a fast broadband connection.) YouTube streaming is flawless and wonderfully responsive in contrast to the slow, halting, freezing-and-error-prone Roku 2 interface. Really, my only complaint -- and the reason I gave this 4 instead of 5 stars -- is that the streaming channel (they call them apps) selection from Sony is kind of limited, compared to my Roku box. It does have the most popular subscription services, like Netflix and HuluPlus, as well as a fair variety of other channels, some subscription and some free. Youtube and a handful of others are pre-selected, although really, Sony, Opera TV is one of the default apps? I've nothing at all against opera, but it seems kind of an odd choice, to say the least. But I wish it also had services like HBOGo, and FilmStruck. If it did, I'd unplug the Roku and use this for all my streaming. Other pros are the small profile, and the ability to program the remote to turn off your TV.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Get What You Pay For

    Posted
    pika
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was looking for a basic blu-ray player and that is exactly what I got, the few extra features it has either don't work for me or were underwhelming and it has three big annoyances. The player is very quite. The selection of apps for this player is terrible, the few good ones are premium based, and the majority are for services/sites I've never heard of. The casting ability was going to be a nice bonus but it is incompatible with any of my many devices. It has the SideView app which works a little but most of the functionality of it was discontinued right after I bought the player so it lost any use for me. As for the annoyances, the biggest one is that to my knowledge you can't control the power saving "feature", i.e. you can't control when it turns itself off when not in operation, with many movies if I pause for too long the player will turn itself off, I think it is about 15 minutes, not very long if you pause to cook a meal, answer a call or use the restroom and then you have the time and hassle of waiting for it to turn back on and then trying to find where you left off if the movie doesn't support resuming. It doesn't turn off for all movies but probably 98% of the ones I've watched so far (80+). Another annoyance is that you can't do some things if the drive bay is open. The third big annoyance is that you do not have much control over what apps display on the home screen, the left side is populated by locked sponsored apps. If you are just looking for something to play movies well then this is a good buy but if you are looking for anything beyond that you should look for another player.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad product, worse customer service

    Posted
    KellyG
    • My Best Buy® MemberMember

    I purchase this product in July 2018 after reading great reviews, but it stopped working properly after about 2 months. I contacted Sony and after repeating the same troubleshooting I had done already, they sent me a paid return label to send them the unit and they would mail me a new one upon receipt. The replacement unit was received and had the same problem - on different TVs, the unit would have to be unhooked from the hdmi cable (not the power cable) in order to turn it back on, which did a manufactur reset each time. So I contacted Sony AGAIN and asked for a refund this time given there is clearly someone wrong here. They said no, that their warranty doesn't cover refunds. So I went through the process again to return the unit, wait for them to get it back then wait to be sent yet another replacement. I received that today October 16). It has no power cord or remote in the box. Was told once again that they don't issue refunds, so I demanded they overnight the missing parts as I think a month of dealing with this is enough. The best they can do is try to do 2nd day air. Fine. I asked them if those parts get here and this third unit doesn't work, will I have other options at that point. Not a positive response.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi KellyG, We are sorry to hear about what happened. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, -Jay sony_US

  • Rating: 5 out of 5 stars

    My First Blu-ray Player and I Love It!

    Posted
    Otbs1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have hundreds of movies on VHS, Laser, and DVD, so you can consider me a movieholic. VHS was great, as it gave me my first opportunity to watch full length films at home, minus commercials. Laser put these films on a totally different level, quality wise. Amazing video. The absolute best audio. Then came DVD's, and they, basically, wiped out both VHS and Laser. They were cheaper, and much easier to store, and the quality, both video and audio, was equal to Laser. Enter Blu-ray. I was blown away by the early Blu-ray films I saw being played in retail stores like Best Buy. The first film I saw was "Pirates of the Caribbean". The video was so clean, it looked like it was live. I wasn't sure if I wanted my films that clean, so I put off taking the next step for a very long time. Then one day, for some reason, I decided to purchase this Sony BDP-S3700. As advertised, the video and audio was amazing. But what I didn't expect was what it did to the quality of regular DVD's. I can barely see a difference between a regular DVD and a Blu-ray DVD. When I jumped from VHS to Laser, I ended up replacing my VHS library with the same titles on Laser. The same happened when I jumped to DVD. This time, however, I didn't have to replace my DVD library, because they looked so much better when played on this Blu-ray unit. It's an excellent product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love It!

    Posted
    catmom

    This blu ray player is the cats meow in my opinion. This is my very first blu ray player but I had reserached many and chose this one as the one that I had wanted. I have not been disappointed at all. It works quickly, smoothly and it was little effort to get it on my network and then it immediately wanted to download the update which went very quickly and smooth as silk. It plays blu rays just fine and I have not had any of the child lock problems that seemed to have plaqued this unit. The apps are wonderful but I would have like to have seen hbo and showtime also as apps (are you really listening Sony Listens? How about an update with those included apps?) I would not hestiate to recommend this product. As with my Insignia TV and Insignia sound bar, I was in the right place at the right time and picked up the player at a very nice sale price of $75. I love bargains and love them even more when they work as well as this one does. Go ahead and pick yourself up one. You will be glad that you did. The remote is also a nice size and having the netflix button there is a welcome addition.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quite a Nice DVD Player

    Posted
    TrainGuy2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This player plays DVDs just fine, although I haven't tried any BluRay DVDs yet. I actually purchased this to show vacation pictures (JPEG) on my TV and there were a couple of disappointments. First of all, I found out that Sony does not endorse the use of a portable (non-self powered) hard drive with the use of their front-mounted USB port. Playing pictures stored on a thumb drive is fine, though. Secondly, the player does not recognize more than 500 pictures stored in any one folder so you will not be able to put all of your vacation photos in one continuous slide show if there are more than that amount. Thirdly, whenever you use an album of MP3 music as a background, if you leave the slideshow to view a relevant MP4 video stored on the thumb drive or if you change folders to a different group of photos, then the music always starts over again beginning with track 1 instead of just continuing through the rest of the album. You might be hearing track 1 quite a bit if you do some jumping around in the menu. All in all, though, there are a lot of great features in this device and I am happy to have it since the streaming option gives me Netflix and YouTube. It currently looks like Amazon and Google are having a fight and Google is pulling YouTube support from the Amazon Fire Stick which I had been using with my main TV. Fortunately I can maintain the YouTube app using the Sony but unfortunately I lost my PBS app that had been on the Fire Stick.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice Picture, Frustrating Player

    Posted
    JustMe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love the picture quality. It up scales my DVDs very nicely, and plays Blu-rays beautifully. Unfortunately, that's where my satisfaction ends. My previous Sony DVD player was more comprehensive than this new Blu-ray player. There is no Menu button to bypass the trailers and adds at the beginning of movies. I have to press the Next Chapter button for each new trailer, etc. Then it takes about 30 additional seconds to access the movie from the TV screen because of the initializing that is done each time. I can bypass the initializing process, but it says that the power consumption will increase when the unit is off. Another peeve is the lack of being able to enlarge the picture to read the credits easier. (I have a 28" TV.) My old player would go to 2x and 4x. This does nothing. Another extreme frustration is that the player and TV completely turns off if I pause the picture and go to the kitchen to fix something quick to eat. It has no screen-saver sleep mode. I have to start up the TV again, and go through about 30 seconds of reconnecting everything before the movie starts again. With my old unit, I just clicked Play twice and it came back on. It also doesn't have the ability to start a movie up where you left off the time before, if you take the disc out of the player. It goes back to the beginning. My old Sony player would remember where you stopped, even days later. Then lastly, it seems to have difficulty, once in awhile, simply turning off. I'm glad it shows a Power On light, but it sometimes takes several tries to get it off. This all adds up to dissatisfaction.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    SUB-PAR BUILD QUALITY. THREE UNITS FAILED

    Posted
    iflymaui

    Sony is a favorite brand of mine. Their TV's are exceptional as are their camcorders and cameras. In fairness, this is a inexpensive Blu Ray player. The design is compact (a positive for bedroom limited space areas). You get what you pay for of course and Sony has chosen to downgrade quality in lieu of price. I purchased three (3) of these and all three failed (one of them-out of the box). DVD tray freezing on one unit and error codes on the other two saying the disc was dirty or not formatted correctly (no matter what type of DVD I inserted). The other two decks failed after 9 months of limited use. I'm not certain Sony actually makes this deck or simply places its name on it. Many have been sold and I believe this model has been around since 2015 or 2016. If you decide to purchase one, make sure you also purchase the extended warranty from Best Buy. It's essential for this model and Best Buy will replace or repair it for you. Finally, overall the player does a decent job of playing DVD's when it can. The remote is slow and lags when you engage a function. The APPS are fairly decent and a major plus. There are better players so do your homework.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi iflymaui, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Zac sony_US

  • Rating: 3 out of 5 stars

    Good for the price

    Posted
    rusalka
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wasn't ready to spend a lot on a really nice Blu-ray player quite yet, but did need to replace one that took an unfortunate dive from a shelf. This unit is a great size and relatively easy to set up, and does do what I intended it for: stream stuff and play blu-rays. My critiques lie in the level of performance quality, though at this price point, I'm not sure how it compares. If this had been a more expensive unit, I'd complain more. The menus are a bit oddly laid out, and take a bit of trial and error to figure out how to get things you want in places you want (i.e. apps that you use all the time where you can find them easily again). The movement through them and subsequent menus feels quite laggy, often making me wonder if the unit had registered the button press from the remote. Streaming seems choppy at times and has disconnected more than once, even though I have the unit hardwired to the modem. Given that I have extremely high download speeds, I know it's not the internet connection. Overall, it will work till I'm ready to make more of an investment, but I feel that it has some issues that make me unable to wholly recommend it. If I did it over, I might have gone ahead with a unit a couple steps up in price/quality.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn’t Work!

    Posted
    Adge0910
    • My Best Buy® MemberMember

    This is the second of this model we have bought for our son in his room. We replaced the last one with the same model. Big mistake from the start of the first one he got for Xmas 2017 every night you have to unplug it and plug back in to get the remote to work, if you are lucky you will only have to do this once. The remote will not work unless you unplug and plug back in. Even then we would spend at least 10 minutes a night trying to get it to play a disc. Was never even used for streaming. When we spent an hour one night trying to get to to work we decided to just get a new one. The reason we got the same model because the first was bought on Black Friday and we were told by a Best Buy employee Black Friday models are sold cheaper because they are made more of plastic. The new second model has all the same problems and now after owning it for 1 week the remote will not even work to turn on the player. The load time on both units is a ridiculous takes 2-3 min before you can even use the remote to make a selection. Will never buy Sony again.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    simple, like I wanted

    Posted
    Kaladigirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Went to Best Buy & asked for an "age appropriate" DVD player. He directed me to this Sony BDPS3700 Blu-Ray Disc Player with wi-fi for its ease of use. My daughter set it up for me, so I cannot attest to the ease of setup, but she set it up very quickly. The remote is small, but very straightforward. We wanted to easily switch between Netflix, DVD & TV & we can. At first the TV volume control didnt work & i discovered in the instructions that we needed to tell the remote what brand of TV we had, so that it could control it. The directions told me what to do for each of the major brands, & it was very easy for me to do. We bought 2 of these DVD players so that I could have the exact same commands on each TV. One of the players is close to the wifi, the other one is on a different floor in the house. Both connected easily and have stayed connected so far. We have only had these DVD players about 2 weeks, so I dont know about long term, but so far I am very happy with simple, easy to use systems. I would especially recommend this system if you are not into all of the bells & whistles, or get confused by too many buttons on the remote, like I do.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good budget Wi-fi Blu-ray Player

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is an excellent choice if you are looking for a budget or additional Blu-ray player for your household. I only have mine connected directly to the TV with no surround sound, so I can't comment about its more advanced sound capabilities, but the picture and sound quality that I have experienced is more than adequate for my current needs. It also supports a variety of streaming apps, including YouTube, Netflix, Hulu, Amazon, Vudu, etc, and multiple music formats. I mostly got it for watching movies, but I have found the ability to listen to music in high-res FLAC to be a nice bonus, even if the effect is somewhat diminished by listening through my TV. The remote is a little small for my taste, and lacks a numeric keypad, but it gets the job done. The unit itself is well-constructed, especially for something so compact and lightweight. One thing that did surprise me was that this player doesn't come with an HDMI cable. Perhaps that is typical these days, but just be aware that you'll need to buy one if you don't have an extra laying around. It also lacks an internal power supply and standard power cord; instead, you have to plug it in using a proprietary AC Adapter. Fortunately, it's a relatively small one, but it's still a bit of an annoyance. Still, for the price, I can't recommend this model enough, as long as you're not looking for something more high-end.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Won’t Power Off!!!!!!

    Posted
    Kat90210
    • My Best Buy® MemberMember

    Wish I could give Zero stars. Bought it on Sunday, just took it out of the box to test it on Wednesday, and it’s going to be returned on Thursday! All I have done is plug in the power cord to test it, and it takes over ONE MINUTE to power off when pushing the button on the box and when using the remote, with at least 10 button clicks. (Yes, I timed this.) Not responsive AT ALL!!! We live in an age where the on/off button cannot take this long! And who wants to unplug the cord every time!? My husband and I have been loyal Sony brand purchasers for decades, but my loyalty is waning. What has happened to the quality of your products over the last 10 years?! This is the 3rd DVD player in 10 years. (We take care of our electronics in our home. The DVD player before that lasted 12 years!) I’ve read enough frustrating reviews about this Blu-Ray player (BDP-S3700), I’m not even going through the hassle of connecting the box to my TV. Getting my money back and going with another brand. Very disappointed.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Kat90210, thanks for bringing this up and we apologize for the inconvenience this may have caused you. If you still have the BluRay player, please reach us at socialsupport@am.sony.com with your concern so we can further assist you. Please also include your contact and product information. We will do our best to help. Regards, ^Ron Sony_US

  • Rating: 4 out of 5 stars

    Good Blu-ray player, not the best streamer

    Posted
    bridaw
    • My Best Buy® MemberMember

    I purchased this to replace two much nicer Samsung Blu-ray players that died in the last year. Frustrating they didn't die completely. They limped along for the last few years playing a disc until the middle before stuttering and stalling. I bought this only to play Discs, not to stream. I did configure all my streaming accounts on this device but our Amazon FireTV is much faster. I didn't expect the streaming features to be stellar given the price point so I consider it a backup. I love the small size of this player. It is handy it has a "Netflix" button on the remote and we set the Favorite button to launch Amazon prime video. It would have been nice to have digital optical audio output but again, given the price point I don't feel cheated. I considered buying a cheaper Sony model from BestBuy but after they price matched this unit, I brought this one home for that price anyhow. Thank you!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice Blu-ray - But Child Lock Issue Needs Fixing

    Posted
    NWBuckeye
    • My Best Buy® MemberMember

    I debated between the Sony and the Samsung. While there were lots of negative reviews about the Sony and the child lock issue (where the disk can't be removed except by the factory) I was talked into the Sony by the salesman (not pushy though) and my granddaughter. The unit was great initially, but now two months in the system won't update (supposedly another Sony attempt to fix the child lock issue) and the system won't eject the disk. I've done hours of diagnosis from Sony help and online forums, but to no avail. Unfortunately, I didn't get the Best Buy warranty as the factory one was for a year. Sony was good at diagnosing, but to return the unit I had to call another number, that then would call me back (5 days later) Overall, I like the unit, I just wish they would disable the child lock "feature" and be done with it already!

    No, I would not recommend this to a friend