Customer Ratings & Reviews
- Model:
- SRSNB10/W
- SKU:
- 6471737
Rating by feature
- Sound Quality
Rating 3.6 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Range
Rating 4.1 out of 5 stars
Customers are saying
Customers consistently note the Bluetooth Wireless Neckband Speaker for its sound quality, battery life, and comfort. Many customers appreciate the sound quality and enjoy wearing it at work. However, some customers feel that the volume could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Light and impressive battery life for a neckband
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you spend long hours on calls or prefer not to wear earbuds, the SRS‑NB10 offers exceptional comfort, clear voice quality, and reliable battery life. But if you're after music playback with rich bass or more immersive audio, this neckband won't deliver. It shines as a niche, call-focused solution, and is best suited for solo work environments or casual listening. Quality features are tailored to voice-first users—not audiophiles. Be careful and not using "bad" third party adapter to charge thie neckband. I lost one using an aftermarket charger.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvoUser, thank you for the detailed and insightful review! We're thrilled to hear the Sony - SRSNB10 has been a reliable and comfortable solution for your calls and voice-focused needs. You've captured its strengths perfectly. We also appreciate the helpful tip about using a certified charger—protecting your device is key! Thanks again for sharing your experience and for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
convenient when u don't want to hold on to ur fone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds decent, doesn't have much bass, but it's very convenient when i don't want to hang on to the phone listen to music or watch a movie. and it frees up my ears from getting sweaty while wearing headphones! lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shl0791, Great! We're so glad to hear you like the sound quality and the convenient, comfortable, and lightweight neckband design while remaining durable. You’ll forget you’re wearing anything at all.
The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good for podcasts and audiobooks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy for it's functionality. Only good if you want to listen to podcasts and audiobooks, not ideal for music. But that's what I wanted it for , so it works for me. Priced a little higher but quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amit, Sounds like the Sony SRS-NB10 neckband speaker is serving its purpose well for you! It's tailored more towards personal listening like podcasts and audiobooks, which explains why it might not be the best for music due to its design and audio profile. However, since it meets your specific needs, it's a good match, and the quality justifies the price for you. Thanks for sharing your experience and for choosing Sony! -Carl
- Cons mentioned:Volume
Not satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset in my opinion is not very good. Volume in my opinion needs to be higher . Pricing in my opinion very high.. I will not purchase the other model
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HelenB,
We are really sorry if the volume/loudness and price of our SRS-NB10 Wireless Neckband Speaker didn't live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For the volume/loudness, you can easily control the volume to a level that’s comfortable for you by touching the volume button on the side of this Sony neckband speaker. However, depending on the BLUETOOTH device, it may be necessary to adjust as well the volume or set the audio output setting on the connected device. You may also try using different Bluetooth devices to isolate the problem.
For additional troubleshooting, you may refer to the following articles:
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432530.html?search=volume
I hope this helps.
Should you need more information or technical assistance with our product, please feel free to email us at [email protected] with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Best regards,
Romeo
Sony Social Support
Useles
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It ok , it ight weight but sound no clear it lousy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Lefty,
Thanks for your comment about the SRS-NB10 being lightweight. We really appreciate that feedback.
However, we're sorry to hear the sound quality on your SRS-NB10 isn’t quite what you expected. We totally get how important clear audio is.
To help you get the best experience, we have some troubleshooting steps that might fix the issue; check them out here: https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html
Feel free to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car if you still require assistance after attempting those.
Thanks for considering Sony. We apologize for your experience.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Lightweight and clear sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its so light you would forget its on your shoulders. Sound is clear for phone calls. Music sounds okay not so great.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Neckband Speaker has good sound and range for around the house.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HemiCuda, Amazing! We're thrilled to hear you like the good sound quality and excellent range of your Sony Bluetooth Wireless Neckband Speaker. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Neck sound bar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my wife, she loves how it sounds and is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Star,
That's great! We're glad to hear that you wife loves the sound quality and comfortable design of the speaker. The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Cordless neck band speaker.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave a 5 star, for the neck band, but my first order didn't come with charger, I took it back, reordered another on, Andy that one took long to come because it got lost, then reordered and that one did come but also took longer that date I was supposed to receive it, yes I got it, and it's good..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Handsfreehearandtalk,
Thank you so much for your review.
We sincerely regret to hear what happened with your previous orders. Despite the issues, we are so happy to hear that you're now enjoying and you are satisfied with the superb performance of our SRS-NB10 Wireless Neckband Speaker.
The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience.
Thanks for the 5 Star rating and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Neckband speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and safety for your surroundings
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Willie, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Beeps during mute
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it was great until my first teleconference, when i discovered it beeps the entire time on mute. So not useable as intended. What was Sony thinking?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi garyf, We're sorry to hear about you concern with the SRS-NB10 Wireless Neckband Speaker. We apologize for the inconvenience. The state that the microphones are turned off is indicated by the notification sound emitted at intervals of 7 seconds. Refer to this link for more details: https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432509.html. I hope this helps! Jay
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved. The battery last to long. Have a very good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Rufino,
Awesome! We are incredibly pleased to hear you love your new SRS-NB10. We are also thrilled that you are satisfied with the long-lasting battery life and exceptional sound quality of this Wireless Neckband Speaker.
The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Senior Manager
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this device very helpful to connect with my mobile. Battery performance is good I’m charging two times in a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Nith! We're glad you are happy with your unit. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for my work meetings. I highly recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungTV,
Wow! We are extremely pleased it perfectly suits your needs and expectations! We truly appreciate your recommendation.
The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience.
Thank you so much for the 5 Star review and for choosing Sony!
- Romeo
- Cons mentioned:Volume
Sony speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Would give a five star if I can adjust volume louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bose,
Thanks for commenting! We are thrilled you find our SRS-NB10 Wireless Neckband Speaker great!
We appreciate your feedback with the loudness of this Wireless Neckband Speaker. You can easily control volume to a level that’s comfortable for you by touching the volume button on the side of this Sony neckband speaker. You can also play and pause when listening to music. However, depending on the BLUETOOTH device, it may be necessary to adjust as well the volume or set the audio output setting on the connected device. You may also try using different Bluetooth devices to isolate the problem.
For additional troubleshooting, you may refer to the following articles:
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432530.html?search=volume
If there's anything we can do to help or you need more information with our product, please email us at [email protected] with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Cons mentioned:Volume
Comfortable but poor sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While they are fairly comfortable, the sound quality is poor, even for conference calls, which seems to be the most targeted usage. Voices sound very distant and volume is low. On the positive, no issue for other people to hear me. I end up rarely using those. I much prefer the bone conductors headsets which are as comfortable and get much better sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeanJ, while we are glad to hear that you are happy with thecomfort of your new SRSNB10, we are sorry to hear that it did not meet your expectations when it comes to sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow the troubleshooting steps on our Help Guide link: https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html
Also, please make sure that the headphones are set to Priority on Stable connection using the Sony Headphones Connect app.
Should you need further assistance, please contact us for help.
Please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not worth anywhere close to $150
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly beeps, sound quality is fairly poor, microphone is mediocre, and DEVICE CAN'T BE USED WHILE CHARGING. I don't know who thought that was a good design choice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aashishkebab,
We are really sorry if you are experiencing issues with the SRS-NB10 Wireless Neckband Speaker. This is certainly not the news we'd like to hear from you. Please allow us to help you and turn this into a better experience.
Connecting the neckband speaker to an AC outlet or a computer automatically turns off the neckband speaker. While connected with a power source, the neckband speaker does not turn on. This is part of normal operation, and we appreciate your feedback with this function.
For the beep sound, if you are referring to a sound every 7 second when using the mute function on the neckband unit, we are sorry, but this feature can’t be turned off. This is part of normal operation. When you make phone call using our SRSNB10 paired to a mobile device and you push mute on the neckband unit, it will give a sound every 7 second reminding you that you have a call that’s on mute. As for the sound quality, this usually depends on the source that you're playing and audio device that you are using. While we are not sure what brand/model of audio device you have this Wireless Neckband Speaker connected to, you may try selecting the Priority on Sound Quality setting on the neckband speaker and see if it improves your overall listening experience. For instructions, please refer to the link below:
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432563.html?search=sound%20quality
And for the microphone issue, the following article may help you solve the problem:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-nb10/articles/00191760
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to email us at [email protected] with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
neck speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works so good. absolutely love it. the price is appropriate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrentT, We're very happy to hear this feedback! Good to know it's working great. The NB10 Wireless Neckband Speaker is great for more than just working from home - this neckband speaker delivers clear, personal sound through Bluetooth connectivity on your TV or smartphone, so you can watch movies, listen to music, and play your favorite games, all with the same personalized audio experience. Thank you so much for your purchase and for choosing Sony! -Sam
Doesn’t work for me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Falls off my neck when I’m doing gardening. It doesnt connect to my TV. Not for annactive person.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Queenie,
We are really sorry if our SRSNB10 didn't live up to your expectations. This is certainly not the news that we'd like to hear from you. We truly appreciate your input with the fit of this wireless neckband speaker and we apologize if it isn't great for you. As for the Bluetooth connection issue, while we are not sure what brand/model of TV you have, you may follow the troubleshooting steps on this help guide link to isolate and hopefully fix the problem:
Unable to pair the neckband speaker with a BLUETOOTH device - https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432523.html
Should you need more information or technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
- Cons mentioned:Volume
not worth the discounted price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I saw a similar review of this speaker and thought the person was exaggerating, but these are a HORRIBLE set of speakers. I can barely hear what anyone is saying. I have to be sitting in a perfectly quiet space, and still have to actively listen because the max volume on these is so low. I wasn't expecting high quality sound because all I wanted was something to take conference calls on. I am returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi littletxlady,
Thank you for your review.
We are so sorry if the loudness/maximum volume of this Wireless Neckband Speaker didn't live up to your expectations. This is definitely not the experience we wanted you to have on our premium product. If you still have the unit, please refer to the steps below to troubleshoot this problem:
The loudness as well as the sound quality of our SRS-NB10 will depends on the source that you're playing and audio device that you are using. You can easily control volume to a level that’s comfortable for you by touching the volume button on the side of this Sony neckband speaker. You can also play and pause when listening to music. However, depending on the BLUETOOTH device, it may be necessary to adjust as well the volume or set the audio output setting on the connected device. You may also try using different Bluetooth devices to isolate the problem.
For additional troubleshooting, you may refer to the following articles:
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html
https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432530.html?search=volume
Should you need more assistance, please email us at [email protected] with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and your feedback, and thank you so much for your purchase.
Sincerely,
Romeo
Sony Social Support
