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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3223 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 3.9 out of 5 stars

  • Comfort

    Rating 3.7 out of 5 stars

  • Value

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the sound quality and comfort of the EX Series Earbud Headphones, frequently citing a good fit and reasonable price. Positive feedback also mentions the microphone quality and bass response, although some users wish for longer battery life. A notable drawback mentioned by some is the lack of volume controls on the earbuds themselves.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 3,222 reviews
  • Rated 1 out of 5 stars

    Horrible headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't even last three weeks before they shorted out.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kch20886, thank you for your message. Apologies for all the inconviences, but for further assistance please send us an email at [email protected]. Include a brief description of the situation, model and serial number of the unit. Oscar. sony_US

  • Rated 1 out of 5 stars

    A waste is money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used them probably a handful of times and they broke.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby, we regret that the unit did not live up your expectation. We suggest to visit the next link to further assist: https://esupport.sony.com/US/p/service.pl. Regards, ~Erin sony_US

  • Rated 1 out of 5 stars

    for the price they sound decent but....ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    broke right away with normal use. wouldn't recommend

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mnpat, We're sorry to hear about the issue. You may have it serviced by visiting our eservice website at https://esupport.sony.com/US/p/service.pl ~Ralph sony_US

  • Rated 1 out of 5 stars

    Poor item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality no bass at all. Not recommend to buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starting having issues from day one. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pad01, We are sorry to hear that. The link here may be able to help us resolving that issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/47327. Regards, Vincent sony_US

  • Rated 1 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome...... thanks Best Buy got it almost free....

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad sound quality and scratchy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a comparable item to samsung or apple bad item

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bellablue4u, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Rated 1 out of 5 stars

    Complete waste of money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted less than one week before one side quit working.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello pbhone, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. However, to troubleshoot it check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/38966. -Oscar.

  • Rated 1 out of 5 stars

    Stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked well for a few months, now only one ear works.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones broke in 2 weeks. Worked fine until then.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken after 1 month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These will no longer work after roughly one month's use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Already broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the product for one week and it stopped working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    One of the speaker stopped working in a month.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really disappointed with cost and its working.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    No volume control

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. Longer than average cord. No volume control is a deal-breaker for me. The specifications says so, but it actually doesn't have it. Only the button to skip song, go to previous, rewind or forward, etc. There seemed to be some incompatibility with my iphone 6. If the jack was moved slightly, there would be mic problems, or it would also play/pause music. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KnowYourStuff! We would like to apologize for the inconvenience caused by the use of this heaphones, we will make sure to pass this feedback to the proper department. ~Jeannette Sonystyle

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Sound good for music & calls

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great and keep outside noise out. Also the included rubber ear bud replacements make it easy to find the right size that I could wear for hours without them becoming uncomfortable. The only downside is there isn't any volume adjustments on the wire.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great and cancels out noise pretty well. Even when the music is not on, these help muffle outside noise. The only issue I had with these which may or may not be an issue with my smartphone (note 2) is that they cause music to start and stop randomly.I dont remember this happening with another pair of sony headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great standard in-ear headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great at blocking out minimal sound, such as the noises around you while riding the subway. The sound quality beats anything cheaper that does not fit in-ear. The only drawback which is easily fixable is that the headphones open Siri and/or Voice Control while listening to music on an iphone/ipod. The fix is to use any tape to cover over the metal ring at the end of the jack furthest from the tip. In other words, the Apple headphones do not have this ring which is why they do not initiate Siri/Voice Control unintentionally. Once I figured this out--thanks online user-based forums--all was well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    One of the best at this price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, and nice sound, especially at this price point. The rubber ear pieces fall off, though

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 3 out of 5 stars

    Good for running

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for running. They stay in your ear long after others would have fallen out. The music is good for the price paid.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    You get what you pay for.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: sound decent, pretty good fit in the ear. Con: one side just quit working after about 4 months of infrequent use. Cord tangles a bit. Microphone behaved inconsistently. Switch on cord only for pause/play, not volume control (on iPhone). Bottom line: Sony shouldn't put their name on something so cheap.

    No, I would not recommend this to a friend
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