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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 47 reviews

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70%
would recommend
to a friend
Page 1 Showing 1-20 of 47 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    great system, design flaw. Fantastic service.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    nothing wrong with Best Buy refurbished or even the awesome system. the PS4 pro seems to have a serious flaw regarding a design issue where the sustem turns on by itself and off which messes with the os and hdd. often it will become to a point where i need to reinstall firmware. there were several nights the system turned on by itself and kept resetting. i have read many issues regarding thiS. BEST BESY DID A FANTASTIC JOB of refunding the system within my elite member day limit (30). without much issues. i really recommend using Best Buy’s warrenty and after service. i been a member for about 15 years, and they never disappointed me. the stat review goes toward the design flaw of the system NOT Best Buy. Besides, the new PS5 came out, so I would wait to for that system instead when it becomes more available.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Disappointed!!

    |
    Posted .
    Owned for 2 weeks when reviewed.

    I’ve always been wary of buying refurbished products online and this one just reminded me why. Figured it was a great deal at $299 which is $100 off..until I opened the box! Only thing inside was the PS4 console. It was missing the controller, power cord, hdmi cable, usb cable, and the headset! I returned it to the store and exchanged it for a new one. Geek Squad guy told me the refurbished items are packaged and shipped by Sony. They’re just sold on the Best Buy site. Thanks to Best Buy for some great customer service after the fact but somebody dropped the ball on this one!

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Only came with console

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Bought this for my bf for his bday and I had him open it straight from the box. I had bought him an extra controller prior so that his nephew can play with him. Once he opened it, he realized it ONLY came with the console and 1 power cord. That's it. I reread the description from my receipt online and sure enough, it was suppose to include everything. Thankfully it was a geek squad approved refurbished console so I was able to swap it out but not after going to 2 best buys. The 1st one couldn't help since their systems were down

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Best Playstation

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Everything came in the best condition. Works like a new Playstation Pro. I would 100% recommend

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Don’t buy refurbished

    |
    Posted .
    Owned for 3 weeks when reviewed.

    This was a horrible experience. First I received the PlayStation with no controller or power cord. Called customer service right away and was given the run around. Just to get a live person on the line took 2 hours. The phone system sucks! Kept hanging up on me. The customer service reps are not very knowledgeable of the system. Took over an hour just to get a label for return. I understand that right now with the pandemic thing are a little crazy but Best Buy needs to do a better job then this. Not happy at all.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    good deal

    |
    Posted .

    this one was a good deal just make sure to check that comes with every accessory listed on your order

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Gaming

    |
    Posted .
    Owned for 1 week when reviewed.

    Purchased this game for my nephew. My son loves this game so I thought he would enjoy it as well. #GamingFamily

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Works Great!

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Got this for my 15yo nephew he loves it! Works great as if brand new!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    PS4

    |
    Posted .
    Owned for 1 month when reviewed.

    Often I like to spend the extra money and just buy things new. But bestbuy never disappoints with their geek squad refurbished. I always buy their tvs this way. And I did the same with the PS4. Even when you buy an electronic device brand new it can always have issues. Also, since best buy serviced it before purchase they always stand behind their products even years after purchase.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Excellent for being refurbished!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Bought this for my 15 yr old daughter that wanted one so bad for her birthday . Tried looking for a new one but all sold out everywhere. Was hesitant because of it being refurbished but have had no issues and looks and works like a brand new PlayStation.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Works great.

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Works great. Everything came with it. Even came with an earpiece to play games online. Sony brand controller.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    I like the loading times on this system.

    |
    Posted .
    Owned for 2 weeks when reviewed.

    The system was brand new but they didn't add the dualshock controller. I tried to talk to them about it, they told me to send it back but i didn't want to because the PS4's are sold out right now, so i just bought a spare controller for cheap.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Unit didn't work. Flashing blue light

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Refurbished item didn't work. Flashing blue light. PlayStation logo would come on screen and just go black. I'll never buy a refurbished item again from Bestbuy. Waste of time.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Better than xbox

    |
    Posted .
    Owned for 1 month when reviewed.

    Okay, so I grow up playing on a PlayStation. My last ps was a ps2 so about 2004. Heavens these systems have come along way since then. The design quality is great and the easy of use is great for a somewhat 30ish year old to the NEW GAMING WORLD.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    BEST PS4 EVER

    |
    Posted .
    Owned for 9 months when reviewed.

    Works amazingly. I love it. I was looking for a great deal and I got the best one.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    great product

    |
    Posted .
    Owned for 1 month when reviewed.

    great product..Purchase it for grand kids, they love it...

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good product

    |
    Posted .
    Owned for 1 month when reviewed.

    It's great! Bought it for my daughter and she loved it.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Initially Worried but Paid off.

    |
    Posted .
    Owned for 7 months when reviewed.

    I was initially worried purchasing a GeekSquad refurbished console but has been great with noticeable quality difference between the PS4 and PS4 Pro

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    it was missing items.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    missing hdmi cable and headphones. so I refunded it .

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Awsome quality and great connection

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Would recommend the PSPro to anyone my son loves it

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend