Customer Ratings & Reviews
- Model:
- HTS2000
- SKU:
- 6537299
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the HT-S2000 Compact 3.1ch Dolby Atmos Soundbar's sound quality, citing its clear and bright display and balanced sound with rich bass. The ease of setup is also frequently praised. Many appreciate the impressive bass provided by the subwoofer and soundbar. Overall, the audio experience is considered a significant upgrade from standard television speakers.
This summary was generated by AI based on customer reviews.
Sony TV sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar works very well. Everything I expected…
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PeterS,
Thank you for choosing Sony!
Thank you for taking the time to share your feedback on the HT-S2000 soundbar. We're thrilled to hear that it works very well and has exceeded your expectations! At Sony, we strive to deliver top-quality products and an outstanding customer experience. Your experience motivates us to continue delivering high-quality products. Enjoy your soundbar!
Best regards,
-Fred
- Cons mentioned:Volume
Sony Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get the sound volume level to respond to a normal speech level until i get past 25. other than that i works
No, I would not recommend this to a friend Works well with Sony HDTV, but hard to adjust
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar works well with the Sony HDTV purchased at the same time, but I find it hard to adjust using the remote control box supplied. I'm still trying to figure out how the "bass" controls work.
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good sound however it cuts in and out, sometimes fully out to where you have to reset it as in turn it off then back on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToddH, thanks for taking the time to share your experience with the Sony - HT-S2000. We're glad to hear you're enjoying the powerful sound quality of this Soundbar. We apologize on the other hand if you've been facing intermittent sound with it, here are some steps you can try to fix the problem:
1- Make sure the soundbar is up to date, you can do this by downloading the Bravia connect app and then go to settings > software update > update the software
2- Remove wireless devices that may cause interference such as cordless phones, other bluetooth devices, routers etc.
3- Reset the Soundbar to factory settings, you can follow the instructions in the link below: https://helpguide.sony.net/ht/2079/v1/en/contents/TP1000843231.html
We hope these steps can help you to solve the problem, in case the issue persists you can contact our support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards, -Dominick
Management
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales rep was on point i goy what i wanted and happy ki
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardM,
Awesome! We're glad to hear you had a wonderful experience with our customer service. Thank you for choosing Sony!
-David
Avoid best buy and this disaster
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware. This product has a known defect Sony and Best Buy refuse to fix. Mine began power-cycling within the first year, then completely died at 18 months, stuck in a “Please wait / dEST restart” loop. Neither company helps unless you paid for extra coverage. Worst purchase ever—avoid this disaster.
No, I would not recommend this to a friend
SOUND AND BAR
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT WAS GREAT UNTILL IT BROKE AFTER 2 MONTHS BUY THATS OK BECAUSE I LOVE BESTBUY
I would recommend this to a friendWe’ll see
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t done anything to change it from what our “expert” did yet. The sound is muffled or tinny. Expected more.
No, I would not recommend this to a friendGreat sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great sound bar at a great price. Works well and has nice bass response without the need of a subwoofer. Very happy with this purchase
I would recommend this to a friendMaybe I didn't need a sound bar!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had it for about 3 weeks. I think my old TV with just the TV speakers was better. The salespeople insisted that I needed a sound bar because the rear speakers weren't good enough. The bass only has 3 settings and the volume just shows on the screen as a "bar" rather than the sound level.
No, I would not recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with the sound bar and had to have a technician correct the issue of having defective sound. Since then I have not had any issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ecpa38t, Thank you for your review. We are glad to hear that you are now enjoying your new HTS2000! Thank you for choosing Sony! -Carl
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are really enjoying our new Sony TV and speaker bar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoanielD, Excellent! We're glad that you are enjoying your new soundbar. Thank you for choosing Sony. Erin
Restrictive Bass Settings - None are "Just Right"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Full disclosure upfront: I bought this sound bar specifically for the purpose of listening to streamed music from my smart TV, to get better/fuller fidelity than my TV speakers, and am not giving my rating based on any other use (e.g., sound quality for movies). For my use, I'm rating this sound bar as "fair", only 2 stars. This sound bar, which has built-in sub woofers, gives you only 3 settings for the bass: Min, Mid, and Max. Min gives you barely-detectable bass and sounds like you're listening to the music on a cheap transistor radio. Mid gives you and adequate amount of bass, but it's "muddy", not clean and punchy, Max gives you on overwhelming amount of bass ... too much that floods the clarity of the music.
No, I would not recommend this to a friendGood quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It appears to be working fine for now
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Stopped working after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months. Was very easy to set up and worked well. Until it didn't.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
HT-S2000 3.1ch Dolby Atmos Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not function well with tv while using a headset
No, I would not recommend this to a friend Returned period is expired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product doesn't meet my expectations. I couldn't not retirn it to Bestbuy anymore because the returned period was expired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello LongN,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience you've experienced with the HTS2000, as well as the issues regarding the return period.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
- Cons mentioned:Compatibility
Wasted our money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony HT-S2000 soundbar will not work with our brand new Sony TV. The Geek who came to the house could not fix it. We have called Sony 8 times and talked to their techs and they cannot fix it. The soundbar will sometimes give no sound at all, at other times it changes back to tv speakers for no reason.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JanetH, We are sorry to hear that the soundbar will not work with your TV. This is definitely not the experience we'd like you to have. We'd like to know more details from you and help you out. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the soundbar:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Great, especially for a small room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a small room, this speaker system has several functions, and a lot of flexibility. It also pairs well with remotes, and is easy to operate.
I would recommend this to a friendNo woofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned and exchanged for a speaker with a woofer. Sound did not have much bass, and you had to use a separate remote to control the sound - only one came with it, so we were passing it back and forth among the viewers.
No, I would not recommend this to a friend