Customer Ratings & Reviews
- Model:
- HTS2000
- SKU:
- 6537299
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the HT-S2000 Compact 3.1ch Dolby Atmos Soundbar's sound quality, citing its clear and bright display and balanced sound with rich bass. The ease of setup is also frequently praised. Many appreciate the impressive bass provided by the subwoofer and soundbar. Overall, the audio experience is considered a significant upgrade from standard television speakers.
This summary was generated by AI based on customer reviews.
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are very happy with this soundbar, this is exactly what was needed
I would recommend this to a friendsound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the TV is turned on, the sound bar does not always come on. It is frustrating to have to deal with this each time!!!!
No, I would not recommend this to a friendMisleading Open Box Policy. Multiple large dents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is great. Unfortunately, I purchased it in “like new” condition, and it has multiple large dents. Unsure if this was missed in the inspection process or if it was intentionally misleading. It certainly makes me very wary of Bestbuys open box policy.
I would recommend this to a friendNot impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I kept my JBL bar 5.0 multibeam. I was expecting more from Sony. I had experience with their previous soundbar models and they're very good. I must also have a faulty unit cause the audio will cutoff for a second or two more often. The sound can get loud but there's no convincing immersion or audio separation or even faux height FX. I have a smart TV with the latest EARC port, paired with a certified HDMI 2.1 cable connected to both the TV and the Sony soundbar. I've used the app and made sure the vertical FX are on while listening to an Atmos content and was disappointed. I returned the unit immediately...
No, I would not recommend this to a friendMy husband loved his gift.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a gift for my husband and he loved it, he is very happy.
I would recommend this to a friendAmazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an exceptional product. Some people might not need the subwoofer.
I would recommend this to a friendPoor low volume performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high expectations for this new bar from Sony. but as with other soundbars from Sony the sound signature is way to warm and muted. And for this bar to have any chance to compete with Sonos beam or Bose 600 volume level needs to be at 75 percent. At lower volumes this bar is actually worse for dialogue than my Sony A80 J. So in closing if your buying this Sony for a bedroom look elsewhere or use your tv speakers
No, I would not recommend this to a friendExcellent Soundbar!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the perfect solution to replace a Vizio soundbar in my bedroom.
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good I like it I recomended to everybody nice
I would recommend this to a friendSound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this Sony Sound Bar, previous Sony Sound Bar was great. This one does not come on or go off with the TV and there was little info that came with it. Would not recommend.
No, I would not recommend this to a friendSony Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you John V. at BBuy Charleston Great service
I would recommend this to a friend- Cons mentioned:Compatibility
Good speaker, but doesn’t work with Google Assista
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good speaker but does not work with google home assistant. Falsely advertised on website
No, I would not recommend this to a friend External subwoofer needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sub woofer is built into this sound bar. If you have to worry about space, then it’s a good choice. I don’t think the sound is as good as with an external subwoofer.
No, I would not recommend this to a friendNO remote or power supply
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They said it was in fair condition but this unit needs its own power supply. The power supply did not come with it or remote so returned as I couldn't get it to even turn on. Best buy needs to say what is missing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello nskre7,
Thank you for considering Sony products.
We're truly sorry to hear that the HTS2000 soundbar you received was missing its power supply and remote, which prevented you from even testing the unit. We understand how frustrating this must have been, and we apologize for the inconvenience.
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Lousy product; Lousy service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar is not of high quality. Way overpriced, even on sale. Customer service is even worse. Done with BestBuy, other places to buy electronics. I was a good customer, but POOR customer service always wins over good stuff for me.
No, I would not recommend this to a friendSound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't make too much of a difference. I guess you have to purchase an expensive sound bar with better quality.
No, I would not recommend this to a friendNot the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but not great for the price. I’ve had a Vizio that was a quarter of the price that sounds just as good
No, I would not recommend this to a friendNot worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible sound quality. Bought this with my new sony TV and really disappointed with Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Magic,
Thanks for sharing your feedback. We're very sorry to hear you're disappointed with the sound quality of your new HT-S2000 soundbar. We want to help you get the best possible sound experience, especially since you purchased it to complement your new Sony TV.
It's highly unusual for the sound quality to be described as "horrible," and this could indicate a simple setting issue or a problem with the setup. Please consider the following troubleshooting steps:
1) Check all connections: Ensure the HDMI cable is firmly and correctly inserted into the HDMI eARC/ARC port on both the soundbar and your TV. An improper connection can affect sound quality and even cause sound to drop out.
2) Check Sound Settings on your TV: Go into your TV's audio settings and make sure the "Digital Audio Out" format is set to "PCM" and that the output is set to your "Audio System" instead of the TV speakers.
3) Adjust settings on the Soundbar: Use the included remote or the Sony | BRAVIA Connect app on your smartphone to make sure the sound is optimized for your room.
If you have tried these steps and the issue persists, please contact our product support team. They can provide more personalized assistance and help you determine if there is a more significant issue with the unit.
Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We appreciate the opportunity to enhance your experience!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Disappointed in Best Buy and especially Sony!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar quit working right after the 30 days I had to return it . Very disappointed. I have always purchased Sony products because I never had a problem in the past . Specifically went in to purchase a Sony Soundbar . NO help from Best Buy or Sony ! Wasted money . Very disappointed that this early on , no one offered help or an exchange. I’ll buy a different brand from somewhere else next time .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VickiP, We are sorry to hear that your soundbar quit working. This is definitely not the news and experience we'd like to hear from you. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with your soundbar:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Cons mentioned:Hdmi
Lousy Sound Bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar died after one month of use. Luckily it was within my return window. I am now using the TV speakers.
No, I would not recommend this to a friend