Customer Ratings & Reviews
- Model:
- HTZ9F
- |
- SKU:
- 6201448
Customer reviews
Rating 4.4 out of 5 stars with 2477 reviews
(2,477 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Rated 4 out of 5 stars
Good overall sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed to be best option for Sony Tv. Good simulation in surround mode. Haven’t purchased rear speakers but considering. Have had pairing issues on start up a couple of times but have also had internet connection problems. So far am satisfied and would recommend. Not as good as multiple speakers but satisfied for a single speaker with base module. Very noticeable surround effects with movies. Dolby Vision works well. Audio is excellent and makes voices easier to understand. Bass is not as loud as it could be but is enough for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WildWilly, thank you so much for taking the time to write such an in-depth review of your experience with the HTZ9F. We are extremely pleased to hear you are satisfied with the incredible features and amazing sound quality of this soundbar. Purchasing the SAZ9R wireless rear speakers will really enhance your surround sound experience! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
To ensure you get the most out of your Z9F, please update the firmware of your soundbar to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please refer to the following link:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads
In case you need assistance with our product, please feel free to email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Regards,
Romeo
- Pros mentioned:Rear speakers, Sound quality
Rated 5 out of 5 stars
Greatest sound ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. Like sitting in a theater! We added the rear speakers too but with out them the system still sounded terrific. Salesman was very helpful in demonstrating the different systems. Great product and absolutely thrilled with our purchase!!!
I would recommend this to a friend - Pros mentioned:Dolby atmos
Rated 5 out of 5 stars
Sound with excellence
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive always used a 5.1 surround theater system till I ran into this guy right here. At first I saw displayed in the store but didn't bother demoing it because I thought it'd be crappy like other sound bars I had heard before but when my TV Advisor from bestbuy insisted I couldn't believe it. The audio sounds so crisp and detailed, you can here a pin drop in loud movie scene! It's had a few options for audio scenes to choose from. Cinema mode and Music mode are my 2 favorite. Best of all tho, it has Dolby Atmos! This bar shoots sounds in all directions that it made me feel like I was in the scene for a minute. Really recommend this for any audio enthusiast.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Connectivity
Rated 4 out of 5 stars
Solid sound and equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great and pristine. Interface is simple, but not always certain if device is connected to TV or to other devices (game console, blue ray, etc.). Still would highly recommend
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Love this System!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony Sound Bar is awesome. This sound system produces a high quality surround sound just like the movie theater. It is very easy to hook all your blue tooth devices to the unit. Easy to set up and operate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RANJR,
Awesome! We're extremely pleased to hear you love the amazing sound quality & features of your new Z9F Dolby Atmos soundbar! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
Thank you so much for the 5-stars review & feedback and for choosing Sony!
- Romeo
- Pros mentioned:Rear speakers
Rated 5 out of 5 stars
Great sound bar.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great especially if the 2 rear speakers are bought with the main system. Had a problem with my first purchase though (an open box) it hanged up especially when the words "HELLO" are displayed on the speaker bar. Tried to fix it to no avail (e.g. deep reset several times) - that I had to finally return the product and forfeit my additional $200.00 plus discount on the product. So far, the brand new product that I bough in exchange of the open box item above-stated works really great. I hope the problem I encountered with my open box item will not be in this product. So far, so great.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Connectivity
Rated 4 out of 5 stars
Nice sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my tv. Excellent sound. Makes movies seem real. Only have a few problems when it loses sounds but a simple reset fixes that issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAwill,
We're happy to hear you're satisfied with the sound quality of our Z9F Dolby Atmos soundbar and it works great with your TV. We're sorry if you're having audio cut out issue. You might want to try performing the troubleshooting steps below and see if it resolves the problem.
First, verify the HDMI cables you are using are rated for high speed and are at least 18 Gbps cables. Try replacing them if you have not. Next, ensure CEC control is enabled on the soundbar and your TV. You’ll need to refer to the manual of your TV, and for the soundbar, it’s on page 64. We’re not sure which brand of TV you have your soundbar connected, however, please ensure both are on the latest firmware.
You can also try this procedure in case the drop off is being caused by wireless interference within your home: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
- Pros mentioned:Dolby atmos
Rated 5 out of 5 stars
Great sounder when you can it open-box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Sony set-up where I was only missing the soundbar. I needed the 3.1 feature for dialogue. I was not looking to spend $900 for a 3.1 soundbar. I waited until I found an open box for $420. I immediately bought it si I saved more than half! It came with everything except the manual. I have this hooked up to a Sony 75" Z9D tv, and 800 M2 4K blue-ray. I play Dolby Atmos content on this soundbar and it manages and handles objects to be very wide quote good. When adding the rear speakers it really makes the whole set-up super nice and sweet. I have this hooked through Audioquest carbon cables, and the sound and picture are like no other. I love how it can pass through 4K HDR with no issues to the TV. I would recommend if this was not $900
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Easy Setup, Good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and connect to my phone for bluetooth and to my Sony TV. Pretty much just plug and play. Audio quality is very good, can definitely notice effects I couldn't with my older Denon soundbar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
Perfect! Thank you so much for the 5-stars review & feedback! We're extremely pleased to hear you are happy with the amazing sound quality and features of your new Z9F Dolby Atmos soundbar. If you haven't yet, purchasing the SAZ9R wireless rear speakers will really enhance your surround sound experience! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Rear speakers, Sound quality
Rated 4 out of 5 stars
Good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice soundbar. Haven't really cranked it up but so far I'm satisfied with it. Need to order the rear speakers for the full effect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi citydude408,
Thank you so much for the 4-stars review and feedback! We are truly happy to hear you are happy and satisfied with your new Z9F Dolby Atmos soundbar's incredible sound quality. Adding the SAZ9R wireless rear speakers to your setup will really enhance your surround sound experience! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great sound and was easy to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound making my TV viewing experience awesome. I can't imagine how went so long with out a product like this. There is one thing in my experience using this product that can be a minor inconvenience. At times and I'm not sure why this happening but the sound will stop at times. So I will have to shut the TV off and turn on again to get sound again. I've also manually turned the power off on the bar waiting to hear the sound in my TV and the press the power button again to turn it back on so I can hear sound from the bar. It was easy to set up with my Sony TV. Overall I'm very satisfied with the Sound Bar and Subwoofer. I'm rating 5 STARS based on my overall experience with this Sony product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnH,
Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our Z9F Dolby Atmos soundbar. We are truly happy to hear it suits your needs and expectations. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
Some of the issues that you have encountered can be fixed by updating the firmware of your soundbar. For instructions, please follow the steps on this link https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads/00016893.
Should you need more assistance or information with our product, you can always email us at [email protected].
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Rated 4 out of 5 stars
Great sound, random quirks
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar has the potential to be exceptional! The sound is amazing from it, but it does not seem to increase the listening experience to pair it with the optional rear speaker set. The only complaint I have about this soundbar is that it would randomly shut off during a show or mute itself with no prompting to do so. With the product no longer being produced, there is no replacement options, only repair. Best Buy has done their best to remedy this issue for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ajthomas1,
Thank you for sharing your experience with us. We're glad you like the amazing sound of the Z9F soundbar. We're sorry to hear the issues that you are encountering with the unit. Please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. Your feedback is greatly appreciated.
If you require additional support, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Looking forward to your continued support! Thank you for choosing Sony. - Kris
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great soundbar, goes perfect with the Bravia OLE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this soundbar as a package with the Bravia OLED 77 A80J. I have been using it for a month and I must say so far I have not been disappointed. The sound is very good and there have been no issues with the wireless subwoofer cutting out (like some of the reviewers have mentioned). I like the fact that this soundbar allows me to totally control the volume of the subwoofer that way I can lower it during night viewing. So I am glad I upgraded from my previous system. I am pleased with the product and it looks great with my TV set. I plan to keep this on the media console top while mounting the TV on the wall. Great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi frmCrts,
Thank you for trusting Sony! We greatly appreciate your enjoyable experience with your Sony products. Nice to hear that we were able to meet your expectations with the soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for purchasing Sony! - Kris
- Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Great sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This set up was exactly what we were looking for. Easy set up. Great sound quality for our space. Easy to use. I am looking forward to adding the rear surround speakers to complete the set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCamper,
Wow! We appreciate to hear that you found the best soundbar that suits your needs and expectations. We're glad that you are enjoying the ease of use and great sound of the HTZ9F. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
- Pros mentioned:Rear speakers, Sound quality
Rated 3 out of 5 stars
Ok soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great soundbar for a smaller room. Surprisingly, the subwoofer is actually powerful for the size. Some people might think this system is amazing and impressive, I would agree if I was upgrading from a cheap soundbar system or from just regular tv speakers. I do have a very expensive sound system for my media room and It makes this soundbar sound terrible. So if you plan on using this for a bedroom or a smaller room this is just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coolmic, thank you for taking the time to review our soundbar. We appreciate all of your feedback as it helps improve the product.Erin
- Pros mentioned:Easy setup
Rated 4 out of 5 stars
Very Good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because my existing sound bar wasn't compatible with my new Sony HD OLED Smart TV. Set-up was easy, probably because same brand, and had no issues syncing everything together. Major plus is that I can run my Directv HD receiver and bluray dvd player through the sound bar so only one cable runs to the TV. Now when I turn on the TV, the sound automatically comes through the sound bar regardless of the device I'm using. Only reason I didn't give 5 stars was for the price you'd think surround sound (rear) speakers would be included.
I would recommend this to a friend - Pros mentioned:Rear speakers, Sound quality
Rated 4 out of 5 stars
Sony sound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a lot better sound than just the television and the wireless subwoofer was easy to set up once I put the HDMI cable on it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charge,
Thank you for sharing your wonderful experience with your new Soundbar. We're glad that you're enjoying the great sound and easy setup. With Z9F Dolby Atmos soundbar max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for choosing Sony! - Kris
- Pros mentioned:Dolby atmos, Sound quality
Rated 4 out of 5 stars
Great sound when loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but u definitely need volume up to enjoy features of Dolby atmos.. Adding the rear speakers isnt needed but definitely makes a difference
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 3 out of 5 stars
Great Sound Bar, Poor Quality Control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the end, the product was great. 3/5 3/5 because the first time around, the product was a complete fail, manufacturer defect. I had purchased it specifically for the Dolby Atmos capabilities. I planned on pairing it with a Sony XBR75X900 After bringing it home and trying to set it up, I couldn't get it to work via the HDMI pass through. I tried to remedy this by purchasing a high quality HDMI cable, instead of the one that is packaged with the sound bar. After not being able to even bring the setup menu up on the screen with the new HDMI cord, I decided that it was time for a refund. In doing more research, I found that this was going to be the best "bang for my buck." I ended up getting a replacement sound bar. The second time around, the sound bar comes out of the box and the HDMI pass through works on the first try. The eARC is functional with the Atmos features. When it all works correctly, it sounds spectacular. I plan on pairing them with the rear speakers to complete the set. I love Sony products, unabashedly. We have multiple televisions and other Sony manufactured goods in our household, but this only gets an average rating for the very poor quality control that put me in a bad way. I'd give it a 3.5 if it was possible on this rating system, because the sound bar does sound really good, but the amount of frustration and questioning myself on if I was doing things correctly comes with a rounding down, instead of up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Thank you for taking the time to review the HTZ9F. We regret to hear the issues that you've experience with these soundbar. Sony take into consideration all feedback as it helps to improve the quality of our products and services. Please make sure that the soundbar is updated as it helps to improve the overall performance of the unit. We'd like to help and make this a better experience.
Mya we contact for help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the HTZ9F:
Regards,
Kris
- Pros mentioned:Easy setup
Rated 4 out of 5 stars
It's a Sony but pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: 1. Support 4k passthrough 2. Simple design and light weight (removable grille on sound bar to expose the 3 speakers). 3. Easy set up process (has plenty of help online besides Sony e.g. avsforum) with less wiring, just a sound bar and subwoofer (wired and wifi connections) 4. Nice surround sound. 5. Got it as open box item for $600. Cons: 1. Scratch easily (glossy black plastic at front top of sound bar) and removable grille could bend and crack. 2. $300 extra for rear speakers to make it a 5.1 system. 3. Only two HDMI in 4. HDMI ARC issues (devices got confused)
I would recommend this to a friend













