Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
They work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers are okay, but they had a lot of trouble staying synched to the TV and whenever they would go off it would stop the TV shows we were watching which was really odd.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tessa,
Thank you for sharing your feedback. While we are happy to know you like the speaker, we regret to hear that you are having sync issues with your HTZ9F and stops the TV shows that you are watching when the unit goes off. Let us help troubleshoot and isolate these issues. May we know how is the soundbar connected to the TV? What is the source of your TV shows and how is it connected? Make sure that the soundbar software is updated as it helps to improve the overall performance of the soundbar.
May we contact for help? If so, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. Thank you for purchasing Sony! - Kris
Big Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So realistic my dogs start barking when there is a knock on a program
I would recommend this to a friendGreat sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So let not get the TV without it. Completes the experience !
I would recommend this to a friendComplements the TV perfectly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and a Sony 65 inch TV. The sound is incredible!!!!
I would recommend this to a friendAmazing Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like I am in a movie theater with this sound bar.
I would recommend this to a friendEasy to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is ready to use and the sound quality is amazing
I would recommend this to a friendAudio cuts out constantly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed. I purchased this sound bar brand new about a month ago with a new Sony TV and was really excited for the setup. When it works, it sounds great. The problem is that the subwoofer constantly disconnects and the audio will cut out randomly. Also, when watching movies or playing PlayStation, the audio will cut out for about 3 seconds every 20 minutes or so. I’ve gone through all of the trouble shooting techniques and it appears that this is either and ARC issue or android issue. I even bought a high dollar hdmi cable at the urging of the Best Buy staff, and the problem still occurs. I reset the factory settings, powered it on and off, etc...really dissatisfied with Sony. I’ve been a Samsung customer for the past 15 years and decided to try Sony this time (again, at the urging of the Best Buy staff) and am gravely disappointed. I guess I will be exercising my geek squad warranty and will be taking this back. Save your money on this one!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Meast553,
It is unfortunate to hear about your bad experience with our Z9F. This is definitely not what we wanted you to have in our product. Despite the issue, we appreciate you like the sound quality of our HTZ9F. There are some things we’d like for you to try and see if we can resolve your audio cut off.
First, verify the HDMI cables you are using are rated for high speed and are at least 18 Gbps cables. Try replacing them if you have not. Next, ensure CEC control is enabled on the soundbar and your TV. You’ll need to refer to the manual of your TV, and for the soundbar, it’s on page 64 of this link https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf. We’re not sure which model of Sony TV you have your soundbar connected to, however, please ensure both are on the latest firmware. For the soundbar, please follow the steps provided on this link https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads. Please ensure that any WiFi router or modem is placed away from your audio as they may cause interference with the operation of your soundbar and speakers.
You can also try this procedure in case the drop off is being caused by wireless interference within your home: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429.
When doing this RF Channel procedure, please ensure the connection process takes 1 minute to connect. If the connection process takes less than 15 seconds, repeat the operation a second time. Once that is done, you may also perform the Secure Link operation which is shown on page 33 of this link https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Great expierence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with the craziness, it was still a good process
I would recommend this to a friendDoes what it's supposed to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If anything I wish there was more sound coming out of these speakers!
I would recommend this to a friendGreat Sound Bar for a TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have the sound bar located underneath the TV. Does a great job!
I would recommend this to a friendSound bar is great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the system. Easy to use and set up with my Sony Bravia 4K tv.
I would recommend this to a friendSound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what we were expecting it to do. Great tone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darl,
Awesome! We're truly happy you're satisfied with the sound quality of your Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.
Thank you so much for choosing Sony!
- Romeo
pick up an open box item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised. Had all parts and paperwork. good deal
I would recommend this to a friendAmazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quailty and very durable build 10/10 would recommend
I would recommend this to a friendTHE SOUND IS GREAT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE SOUND BAR IS GREAT, WHEN MOVIES ARE PLAYING YOUR IN THE MOVIES.
I would recommend this to a friendLoud and clear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how the sound is loud but not distorted great ptofuct
I would recommend this to a friendNice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with the sound bar. Happy with my purchase.
I would recommend this to a friendGreat sound quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar for the price. You get full room surround sound.
I would recommend this to a friendMediocre sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This home theater system is great for TV, DVD & music but can’t handle video streaming like Netflix or amazon prime video. Audio intermittently drops and eventually no audio at all until I reboot. Surround sound is not great unless you add wireless rear speakers. Not really recommended for streaming enthusiasts. Sorry Sony. This HT system is so overrated for the price.
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was good but the sound is not like i want it to be
I would recommend this to a friend